michael douglas - presentation.pptx [read-only]glasgow commonwealth 2012 london olympics; systems...
TRANSCRIPT
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A different approach
Michael DouglasHead of Resilience & Continuity Services
Royal Bank of Scotland
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Today
� Where have we come from?
� The need for change
� Our approach
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Where have we come from?
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Our strategy
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Executing the strategyOur Four Pillars
• People
The people upon who we rely to serve our customers
• Property
The properties which house these people
• Technology
The technology we rely on to support processing our customers needs and requirements
• Supply chain
The suppliers critical to supporting service for our customers
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The need for change
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Our Approach
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Some of our areas of focus
o Built in quality & compliance
o Automation
o Metrics
o Scenarios
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Thanks for listening
I welcome any questions