michael greenbaum ceo, cyracom improving access to and the quality of health care: what the private...
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Michael GreenbaumCEO, CyraCom
Improving Access to and the Quality of Health Care:
What the Private Sector Offers
![Page 2: Michael Greenbaum CEO, CyraCom Improving Access to and the Quality of Health Care: What the Private Sector Offers](https://reader035.vdocuments.net/reader035/viewer/2022062618/5514e8f455034693478b5b3a/html5/thumbnails/2.jpg)
Introduction
“Be careful about reading health books. You may die of a misprint.”
Attributed to Mark Twain
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Introduction
Key role of the private sector Assist with breadth of language services Benefits include:
- Increased patient safety
- Cost avoidance
- Operational efficiency
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Contract interpreters On demand telephonic interpretation Language services program assessments Interpreter assessments Document translation
Private Sector Offerings
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Technological innovations
- Phone infrastructure
- Reporting tools and integration into institutions’ management systems
- Responsiveness to varying functional needs
Private Sector Offerings
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Benefits of Increased Interpreter Availability
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Increased availability leads to patient safety by providing access to language services
Benefits of Increased Interpreter Availability
- Increased number of languages- Decreased wait time to engage
interpreter
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Cost Benefits
Maximize usage of interpretation resources When interpretation resources not available
providers may resort to other means that each have a cost:
- Dual-role bilingual employees (“dual role”)
- Bilingual family members
- “Pantomime” interpretation Lack of interpretation services leads to increased
admission rates, IV interventions and testing costs
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Operational Efficiencies
Telephonic and contract interpreters
- Increase speed to engage interpreter
- Increase number of languages available on demand
Assessments that test medical interpretation skills
- Ensure rapid and accurate interpretation Reporting by department and language
- Manage best mix of interpretation resource
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Impact on the Bottom Line
Using telephonic interpretation minimizes: Out of pocket cost for contractors Labor cost for staff interpreters Burdened staff cost of dedicated interpreters Opportunity costs for space and staff
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Solutions Provided by Private Sector
Trained interpreters Telephone hardware Software logic Web-based reporting tools
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Michael GreenbaumCEO, CyraCom
Improving Access to and the Quality of Health Care:
What the Private Sector Offers