michaels & associates services guide
DESCRIPTION
This document is your guide to the services offered at Michaels & Associates. We hope you find this to be a valuable resource in planning your next project by referring to the characteristics, reasons for use and development time associated with each service listed.TRANSCRIPT
MMIICCHHAAEELLSS && AASSSSOOCCIIAATTEESS SSEERRVVIICCEESS GGUUIIDDEE
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Michaels & Associates Docntrain, Ltd. dba Michaels & Associates
11639 E. Wethersfield Road, Scottsdale, AZ 85259 USA
[email protected] www.michaelsandassoc.com
Phone: 480-614-8440 Toll-free: 877-614-8440 Fax: 480-614-2775
Copyright © 2011 Michaels & Associates Docntrain, Ltd. dba Michaels & Associates. All rights reserved.
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This document is your guide to the services offered at Michaels & Associates. We hope
you find this to be a valuable resource in planning your next project by referring to the
characteristics, reasons for use and development time associated with each service
listed. In many instances, our clients prefer a blended approach to their training
programs. Often, this includes a mixture of classroom, online, mobile and paper-based
components.
Ready to get started? On the following pages, you will find a list of blended training
components that we custom-build for you. And our staff of consultants is ready to
provide collaborative, unbiased and objective advice to get you rolling. Set up an initial
consult to determine which services meet your company’s needs, resources and
budget. You’ll find yourself at ease with go-forward plans tailored to your project and
neatly tied to your business, giving you confidence to make your final purchasing
decision.
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Consultation and Analysis
Service Characteristics Application Development Estimate
Consultation Advise clients of organizational development issues to improve alignment with corporate goals
Advise clients in regard to using training and documentation to improve alignment with corporate objectives
Assist in coaching staff on instructional design and technical writing skills; perform instructional design reviews of client-produced materials
Assist in the selection process of learning management systems to meet business needs
Provide personalized assistance with attaining corporate goals
Uncover new perspectives and insights
Increase effectiveness and efficiency
Estimate: case by case basis
Analysis Needs, task, gap, and/or business process analysis
Expect a thorough findings report revealing discoveries and recommendations from the analysis process
Analyze and evaluate current job tasks and business processes
Determine areas for improved efficiency
Reduce company expenditures by eliminating wasteful practices
Estimate: 80 – 300 hours, depending on size of project and scope of analysis ($9,200 - $34,500)
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Classroom Instruction/Paper-based Materials Development
Service Characteristics Application Development Estimate
Classroom Instruction
Development Ensure adherence to an
instructional methodology the client prefers, usually ADDIE (Analyse, Design, Develop, Implement, Evaluate)
May include activities and labs to support learning
Includes development of participant and facilitator materials (workbooks, facilitator guide, slides, worksheets, etc.)
Well-suited for training content that is dynamic or changes rapidly
Provide personal attention and immediate feedback to students
Reinforce learning from class discussions and exercises
Estimate: 40 – 60 hours development per hour seat time,* depending on the complexity of subject and training materials ($4,600 - $6,900)
Does not include cost of materials print production
Take into account an estimate of the cost of travel, instructor expenses and salary
User Guide or Manual
(Reference, Technical,
Maintenance)
Single to multi-page document that guides users through the features and functionality of a product or software program
Includes template design and research, and assumes MSWord or some simple tool
Jump start and orient users to the features and functionality of the product or software
Assist users in parts of the program where they might get stuck
Assist in identifying issues with user interaction and/or functionality of the product or software
Estimate: 5 – 10 hours per page, depending upon complexity ($575 - $1,150)
Higher costs of development may be incurred if product or software development is less than 80% complete
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Classroom Instruction/Paper-based Materials Development
Service Characteristics Application Development Estimate
Policies and
Procedures Single to multi-page
document that delivers company policies and procedures
Includes template design and research, and assumes MSWord or some simple tool
Quickly update and disseminate company procedures to meet changing needs and to adapt to new environments
Hold individuals and departments accountable to adherence of company policies and procedures
Facilitate and provide consistent business practices which lead to cost effectiveness and greater accuracy
Estimate: 5 – 10 hours per page, depending upon complexity ($575 - $1,150)
Job Aid and
Courseware
Reinforcement Aid
Single to multi-page document that supports employees’ job tasks
Single to multi-page document that supports classroom training or online training
Requires no time away from the job
May be delivered as wallet sized cards, mouse pads, binder-held matrices, etc.
Offer just-in-time learning: look up just the information needed, when it is needed
Reinforce learning and support courseware after training
Estimate: 5 – 10 hours per page, depending upon complexity or delivery medium (wallet cards, mouse pads, etc.) ($575 - $1,150)
Does not include cost of materials print production
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Online Training and Blended Learning Solutions Development
Service Characteristics Application Development Estimate
Level I
Online Training Presentation-style training that maintains
instructional focus and quality
Uses a “rapid development” tool such as Captivate, Camtasia, BrainShark, Lectora, etc.
Includes simple multiple-choice and true/false testing
Contains voice narration+
Course content is current, easy to understand, and available whenever learners have time
Students learn at the individual's pace
Broadcast or transfer critical information
Provide product introductions, changes in business processes or new hire certifications
Focus on business areas where content changes rapidly
Provide consistency because all learners experience the same training
Estimate: 180 – 250 hours development per hour learning time, depending on complexity of content, simulation/interactions, assessment and use of multimedia ($20,700 - $28,750)
Level II
Online Training
Courseware designed with engaging interactive exercises to practice skills (drag and drop, discovery, role-play scenarios and some simulation)
Exercises include rich feedback
Includes a final assessment to determine mastery of the materials that reports to a Learning Management System (LMS)
Contains voice narration+
Well-suited for new job competencies, certifications and proficiencies
Able to track learner progress and activity
Students learn at the individual's pace
Improve learner retention with more complex interactions and learning strategies
Provide consistency because all learners experience the same training
Estimate: 360 – 480 hours development per hour learning time, depending on complexity of content, simulation/interactions, assessment and use of multimedia ($41,400 - $55,200)
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Online Training and Blended Learning Solutions Development
Service Characteristics Application Development Estimate
Level I
Software Simulation
Online Training
Courseware based on exercises utilizing software simulation to test for mastery
Uses a “rapid development” tool such as Captivate, Camtasia, BrainShark, Lectora, etc.
Contains voice narration+
It is a great way to learn to use the software without touching live data
Students learn at the individual's pace
Jump start and orient users to the features and functionality of the product or software
Provide consistency because all learners experience the same results from the software
Estimate: 180 – 250 hours development per hour learning time, depending on complexity of content, simulation/interactions, assessment and use of multimedia ($20,700 - $28,750)
Higher costs of development may be incurred if product or software development is less than 80% complete
Level II
Software Simulation
Online Training
Courseware based on exercises utilizing software simulation to test for mastery
Students are immersed in a simulated environment that reflects the software or situation for which they are being trained
Other elements may include multiple job tracks and decision branching scenarios
Exercises include rich feedback
Includes a final assessment to determine mastery of the materials that reports to a Learning Management System (LMS)
Contains voice narration+
Enable learners to use the software without touching live data
Ideally suited for technical products or software that is stable
Well-suited for soft-skills training
Students learn at the individual's pace
Allow users to experience features and functionality of the product or software
Provide consistency because all learners experience the same results from the training
Estimate: 360 – 480 hours development per hour learning time, depending on complexity of content, simulation/interactions, assessment and use of multimedia ($41,400 - $55,200)
Higher costs of development may be incurred if product or software development is less than 80% complete
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Online Training and Blended Learning Solutions Development
Service Characteristics Application Development Estimate
Self-study,
Paper-based Tutorial Single to multi-page
document that supports classroom training or online training
Includes template design and research, and assumes MSWord or some simple tool
Well-suited for remote workers such as in field sales training
Effective when used in conjunction with live instruction or management involvement
Students learn at the individual's pace
Provide immediate training to learners prior to attending classroom or online training
Provide consistency because all learners experience the same training
Estimate: 30 – 50 hours development per hour seat time* ($3,450 - $5,750)
Does not include cost of materials print production
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Other Services
Service Characteristics Application Development Estimate
Workshop, Seminar Workshop/Seminar designed and delivered by a Michaels & Associates content expert
Ramp-up employees on specific training or work-related topics in a hurry
Estimate: Dependent upon length of workshop or seminar
Training
Delivery Instructor-led training designed and delivered by a Michaels & Associates facilitator
Provide professional, customized training to your workforce
Estimate: Full day (8 hours)
Marketing
Collateral Design and development of
marketing materials for training
Includes posters, brochures, trade show video, online animations, etc.
Promote training programs to intended audience for a classroom, online or conference setting
Estimate: case by case basis; depends upon the type of collateral needed
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Other Services
Service Characteristics Application Development Estimate
508 Compliant
Online Training
Courseware
Online training courseware that meets the 508 compliant standards
Includes course audio files, video files and Flash animations that have closed-captioning
Course content enabled to be read via screen readers
HTML tagging, d-links and compliant interactive exercises to practice skills
Exercises include rich feedback
Includes a final assessment to determine mastery of the materials that reports to a Learning Management System (LMS)
Contains voice narration+
Well-suited for new job competencies, certifications and proficiencies
Able to track learner progress and activity
Students learn at the individual's pace
Provide access to training for audience that includes those learners with disabilities
Provide consistency because all learners experience the same results from the training
Meets government compliance
Estimate: 360 – 500 hours development per hour learning time, depending on complexity of content, simulation/interactions, assessment and use of multimedia ($41,400 - $57,500)
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Other Services
Service Characteristics Application Development Estimate
Mobile
Learning Design and development of
learning programs for use on mobile devices
Includes mobile apps, Keynote presentations, mobile websites, etc.
Well-suited for sales, product demos, games and collaboration exercises
Exercises include rich feedback
Contains voice narration+
Students learn at the individual's pace
Provide training to a mobile workforce or audience
Estimate: case by case basis; depends upon complexity and delivery device
Database
Reporting Development of database
structures and reporting websites
Could be stand-alone or communicate with a course, mobile device, website or LMS
Offer flexibility in tracking and reporting of learner data
Can be used in lieu of LMS
Estimate: 250 – 500 hours development, depending on complexity of data collected and stored, number of users, where database is hosted and program type communicating with the database ($28,750 - $57,500)
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Other Services
Service Characteristics Application Development Estimate
Certainty-based
Marking (CBM)
Development
Certainty-based Marking (CBM) assessments and corresponding reporting site
Learners are asked to reflect upon what they know and don't know about the course content
Administrators are able to create reports on learners’ scores and level of certainty
For admin and learners alike, CBM reporting data provides key (and otherwise overlooked) information that assists in gauging the learner’s needs, encouraging self-direction, monitoring progress and checking for understanding
Estimate: 150 – 300 hours development, depending on complexity of training program and reporting elements ($17,250 - $34,500)
Software
Applications
Development of custom, stand-alone software applications
Examples: a tool for sorting and searching of documents by pre-determined criteria, Java version tester, SCORM courseware compiler
Provide a software application that meets your specifications and fulfills a need for your audience
Estimate: case by case basis; depends upon complexity
Web Applications Development of a custom online application
Content of the application is cloud-based
Examples: custom login site, a content manager backend to a corresponding website
Provide a web-based application that meets your specifications and fulfills a need for your audience
Estimate: case by case basis; depends upon complexity
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Other Services
Service Characteristics Application Development Estimate
Web
Development Design and development of
content for online delivery
Includes websites, ecommerce solutions, content management systems, web portals, WordPress blogs, forums, etc.
Provide 24/7/365 access to training, documentation and other resources to a global audience
Enhance communication, build online communities and knowledge centers
Estimate: case by case basis; depends upon complexity
SCORM-compliant
Learning
Management System
(LMS)
Course creation abilities to make quizzes, upload documents, customize navigation, generate reports
Variety of content types such as: PPT, Word, PDF, videos, audio files, images, plain text, Flash animations, etc.
Powerful “dashboards” for administrator reporting
Helpful debugging tools to assist in “plug and play” of SCORM courseware
Course templates to create courseware that will launch on mobile devices such as: iPad, iPhone, Android, etc.
Customer support available
A central location of all training materials and courseware
Web-based tools to create and update courseware
Generate reports of learner data
Easy-to-use interface for learners and admins to navigate, launch courseware and track progress
Estimate: No-contract pricing plans designed for flexibility with per monthly/user payments
Audio & Video
Production Voice talents for audio
narration
Development of custom video animations, screencasts and tutorials
Enhance training materials with audio narration and custom video assets
Estimate: case by case basis; depends upon complexity and length
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* Seat time is a measure of the amount of time a learner spends engaged with the learning in any setting. In classroom training, it correlates to hours of class time; in
online training, it is a measure of the amount of time the learner engages with the developed training program.
+ Narration and audio can be created in-house at Michaels & Associates for the estimate indicated. Requirements for professional voice talent are priced separately.
Note: Michaels & Associates presents all hourly estimates and recommendations for the convenience and information purposes of our clients. These prices are subject to change.
Client companies are responsible for their own decisions and implementations, including those affecting profitability.
Ready to get started? Our staff of consultants is ready to provide collaborative, unbiased and objective advice to get you rolling. Contact us to set up
an initial consult to determine which services meet your company’s needs, resources and budget outcome. Michaels & Associates – training that
delivers.
[email protected] www.michaelsandassoc.com toll-free: 877-614-8440