microsoft dynamics 365: enterprise operations (ax7), (aneta malmberg, microsoft cee)
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Microsoft Dynamics 365 EnterpriseOperations (AX7)
Aneta MalmbergDynamics Technical Solution ProfessionalMicrosoft CEE
2
Dynamics 365
Application Platform (PowerApps, Power BI Embedded, Flow) and Common Data Model
Customer Service
Marketing
Sales
OperationsField
Service Project Service Automation
Intelligent business applications in the cloud
Office 365 | Azure IOT | Power BI | Cortana IntelligenceApplication Platform (PowerApps, Power BI Embedded, Flow) and Common Data
ModelAppSource
Purpose-built end-to-end business processEmpower people to delight customers through an end-to-end view
PROCESS
Prospect Cash
Lead Opportunity Quote Sales Order Fulfillment Invoice
BUSINESS VALUE
Prioritize accounts
Custom quote
Provide accurate delivery (up)dates
Timely resource allocation
Major impact on manufacturing, giving manufacturers more visibility into their operations, enabling predictive maintenance on their machines, and allowing them to provide remote support to their customers.
Highlights• There will be nearly 20.8 billion devices on the IoT by 2020.• 41% of manufacturing organizations use sensor data frequently.• Wearables are being used to improve worker safety, education, and customer support.
Operations and Internet of Things IoT
Business Scenarios-Vertical, Horizontal, Admin
6
Industry operational workloads
HCM Project Budget foundation
Expense SRM Sales forceautomation
Customercare
Marketingautomation
Horizontal operational workloads
Finance HR
Administrative core workloads
Retail DistributionManufacturing Public sector
Serviceindustries
Functionality, Services and Tools AX 2009 and 4.0 AX 2012 AX 2012 R2 AX 2012 R3 Dynamics AX
Point of Sale, assisted sales, and centralized store management
Cloud POS and Retail IT workspace
Omni-channel management
Order management, processing and payment
Merchandizing and catalog management
Rebates, Royalties, and trade allowance management
eProcurement and vendor self-service portal
Supplier relationship management
Direct and indirect procurement
Industry functionality
Note: This table provides only a graphical representation. For detailed functionality please refer to the product guide
MOST LEAST
Functionality, Services and Tools AX 2009 and 4.0 AX 2012 AX 2012 R2 AX 2012 R3 Dynamics AXInventory management and demand forecasting
Multisite advanced warehouse management
Order promising
Distribution planning
Transportation management
Product Change Management
Master data management
Industry functionality
Note: This table provides only a graphical representation. For detailed functionality please refer to the product guide
MOST LEAST
Integration with Power BI on workspaces
The new client, it’s in a browser!
Workspaces as main entry point
Microsoft Dynamics AX - MigrateContinuing investments in fall release
Transform your business
Make smart decisions Grow at your pace
• Retail scale unit (in-store)• Automated disaster recovery• Key vault and service health
• + 18 country-specific capabilities
• GA in Canadian data centers• Data migration for AX 2009
• Product recommendation• Embedded Power BI/entity store• Power BI content packs
• Dynamics 365 User Experience• Easily create mobile applications• PowerApps connector
• Cost Accounting• Additional Workspaces• US Payroll
• iOS and Android POS support• Advanced store warehousing• Consumer shopping app
*Subject to change without prior notice
Product Recommendation
PowerBI Content Pack for HCMHuman Capital Management
Microsoft Dynamics AX is translated into the languages listed below at the time of General Availability.*
Microsoft Dynamics AXincludes specific localizationsfor these countries.
Microsoft Dynamics 365 for Operations
Accelerating the road to the cloud
Available now
Availability Deployment Management Scenarios• User Subscription includes
software, infrastructure, services
• Azure Public or Sovereign(soon) Cloud Based
• Microsoft Managed Cloud• No Infrastructure Access• Application is managed by
Partner/ISV
• Customer wants to lease AX and Infrastructure required to operate
• Customer wants Microsoft managed Infrastructure/Cloud
Microsoft Dynamics AX Cloud For Business
CY 2016
• Customer has full Infrastructure access/control
• Tooling/mgmt. same as MS Cloud
• Managed by Partner/IT
• Customer needs access to Infrastructure
• Large scale scenarios• Customer needs isolation of
their data in their subscription
With/without Azure Stack Availability
2017
• Customer needs to be disconnected from the Public Cloud
Private CloudAZURE Data Center
Microsoft CloudMicrosoft Managed
• User Subscription for S/w Azure Public or Sovereign CloudBased Infrastructure on Customer Subscription
• Tool from MS/LCS as SaaS Serv.
Private Cloud
• Customer Owned Hardware in their DC
• Telemetry from MS• LCS Based Tooling through
Public Cloud
• Customer has full Infrastructure access/control
• Disconnected from Azure• Tooling/mgmt. parity with MS Cloud• Managed by Partner/IT
Customer or Service Provider
Data Center
Investment areasBringing together the best of all worlds
Investment areasCloud and Onpremise
Onpremise Solution Availability
Essential use ofMicrosoft Cloud
Federating to multiple customer datacenters (Examples)
Shop Floor
Warehouse
Retail Store 11/CY2016
H1CY2017
Other solution areasH2CY2017
Single & Integrated User Experience
LCS-managed deployments
Data aggregationAnalytics & Intelligence
Financial Reporting &Processing
Local Device ConnectivityDisaster Recovery
.. more…
Datacenter A (Australia):Retail Store
Datacenter B (UK):Shop Floors
Datacenter C (Mexico):Shop Floor &Warehouse
Datacenter D (Russia)WarehouseLocal Financials
Deployment documentation example
Requirements
GAP/FIT FDD/TDD
Business processes
ERP flow Test cases Training
Project mgmt
Without LCS
Lifecycle Services solutionsDeployment optimization example
LCS solution-based deployment
PRO
JECT
LEAD
-TIM
E
Traditional deployment
PRO
JECT
LEAD
-TIM
E
Hardware
Software
System configuration
Application configuration
Data
Test
ELIMINATE STEPS
AUTOMATE BEST PRACTICES
METHODOLOGY
Helps to overcome implementation problems:• Project overruns• Unrealized business value• Inconsistent country roll-out• Extreme customizations• Long discovery and evaluation process• Return on investment is low
Customer Controlled, Microsoft ManagedApplication Lifecycle Management on Dynamics 365 Operations
OperateDiscover Define Develop
• Customer decides Production update and Maintenance schedule
• Customer is equipped with integrated test tooling
• Customer has ability to Roll back changes
• Customer is final signoff for changes in production.
• Microsoft provides notification of available updates
• On customer schedule MICROSOFT provides updated staging/test sandbox for testing
• On signoff from customer, MICROSOFT rolls out production changes
• Microsoft curates updates for quality (including those comming from ISV:s
Customer controlled Microsoft managed
Microsoft Dynamics 365 for OperationsThe Roadmap
The Dynamics 365 for Operations roadmap provides a snapshot of what we’re working on.
Use this roadmap to find out:• what is new• what is in development• what is being made generally available
http://axroadmap.dynamics.com/Dynamics 365 public roadmap site
Business Conversations
GrowthAcquisitionsInfrastructure investments
• Choice and flexibility of deployment
• Pay-as-you-go
• Rapid elasticity
Specialized processesControl timing of updatesOutsource infrastructure
• Customer controlled, Microsoft managed
• Public cloud: serviced by Microsoft
• Ecosystem enabled for the cloud
Data-sensitive industries and organizationsCountry-specific regulations and culture
• Data protections and isolation
• Purposely built for global organizations
• On and for Microsoft Cloud platform
CFO CIO COOCompany characteristics Differentiators
Customer stories
Retail Manufacturing Public Sector
Distribution Service industries
Project Budget formulation
Expense Finance HCM
Customers across the globe 100+ datacenters Top 3 networks in the world 2.5x AWS, 7x Google DC
Regions G Series – Largest VM in
World
Assa Abloy finds the key to customer serviceAssa Abloy provides the most advanced locking and door-opening solutions available worldwide, but something wasn't quite clicking. Within the company, there were over 60 legacy ERP solutions operating at the same time—and operating costs were high. To streamline its business processes, Assa Abloy implemented Microsoft Dynamics AX, creating a single robust, flexible system to power its business. With critical business information located in one central place, information now flows seamlessly throughout the entire company. From technical knowledge to nontechnical and personal details, the company is opening the door for continued customer service excellence and a culture of teamwork throughout the enterprise.
ResourcesCustomer Story
Business NeedBusiness/Employee ProductivityFinancial Management
CountrySweden
VerticalAuto, Industrial Equipment & Aerospace
SizeEmployees: 4,500Annual Revenue: $7B (2014)
TechonologiesDynamics AX
On-demand manufacturing on agile ERPDell Inc. is one of the most well-known technology brands in the world, employing over 100,000 employees worldwide. As US IT manufacturing costs continued to rise, Dell wanted to simplify its IT infrastructure to keep its costs from following the same upward trend. Dell implemented Microsoft Dynamics AX as its core manufacturing-execution system, allowing the company to streamline operations and seamlessly manage more than 1 million transactions each day. Since deploying Microsoft Dynamics, Dell has reduced manufacturing IT costs by approximately 40 percent and cut its IT footprint by an estimated 75 percent. Plus, with all of its processes now happening on a single system, Dell can fulfill customer orders more efficiently for a smoother customer experience.
TechnologiesDynamics AXAzureSharePoint Windows
SizeEmployees: 1,000Annual Revenue: $57B (2013)
VerticalHigh Tech & Electronics
CountryUnited States
PartnermcaConnect, LLC
Business NeedManufacturing Management
ResourcesCustomer Story
Unifying worldwide production lines by moving ERP to the cloudTo consolidate business intelligence and standardize internal processes for five worldwide business units, UmbraGroup is migrating its ERP platform to Microsoft Dynamics AX 7 in the cloud. In addition to lowering IT infrastructure costs and providing a seamless integrated ERP platform that’s easier to manage, the new platform will make it easier for personnel at all levels of the organization to access customer information and KPIs, to better react to business challenges, drive revenues and streamline operating costs. Country
Italy
ResourcesCustomer Story
VerticalAerospace
SizeEmployees: 900
TechnologiesDynamics AXAzurePower BIOffice 365
Business NeedBusiness Intelligence and Reporting
“Dynamics 365 is a beautiful system to use aesthetically and functionally… it is very similar to the Office 365 apps our people are already using. This familiarity enables us to introduce new things to the field more easily than we have with any other program.”Christian Redford-Smith, Finance Planning Manager, TGI Fridays UK
CountryUK
VerticalRapidly-growing restaurant franchise
SizeEmployees: 5000
TechnologiesDynamics AXPower BIOffice 365
Business NeedTo handle that growth, they needed a system that could handle scale, was flexible enough to connect with their existing applications and most of all easy to use.
“Microsoft technology runs our business. Dynamics 365 for Operations provides the backbone infrastructure for the Renault Sport Formula One team, supporting everything from design to manufacturing to our success on the race track.”
Cyril AbiteboulManaging Director, Renault Sport Racing
Renault Sport Racing
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