microsoft online services - ted shultz, microsoft
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Microsoft Online Services
Ted ShultzBusiness Development ManagerCloud Services
Agenda• BPOS Overview• Windows Intune Overview• Value Proposition• Security and SLA’s• Licensing• CRM Online• Office 365• Q&A
Customers tell us… We want the features of the latest platform but
don’t want to upgrade or we don’t have the skills… We can’t keep good IT people to run the platform
and we need to free up our best people to work on strategic projects…
We want more predictable IT costs even if it doesn’t save a lot of money…
We can’t spend enough to ensure security and reliability…
We want to provide capabilities to employees who don’t have those today but don’t want to spend time…
Cloud Computing: The Microsoft View
FREEDOM
Solutions you know and trust delivered by SUBSCRIPTION
Applications, platforms, and data center infrastructure as a UTILITY
EXTEND
DEVELOP
Power of ChoiceSoftware-plus-Services
Interoperable by Design
Seamless User Experience
ON-PREMISES CLOUD SERVICESDeployment Choice
Microsoft's Business Productivity Online Suite Product Overview
Valu
e of
Cap
abili
ties
Reduce costs with multi-party video and audio over existing broadband connection
Improve remote meeting effectiveness with online, real-time presentations and updates
Save time with shared, up-to-date calendars, contacts and task lists
Improve information flow with integrated access across multiple devices
Speed up response time by getting answers fast - knowing who is on-line and connecting with them instantly
Reduce costs by instantly leveraging broadband connection for 1:1 voice and video communication
Make it easier to find information with a central location for organization information
Improve collaboration with online places to share information
Enterprise class software delivered via subscription services hosted by Microsoft and supported by partners
Value of Online Delivery Model Gain access to enterprise class products without up-front investment Increase reliability: redundancy in systems, networks, and data Enhance security (virus protection, spam filtered, secure access protocols, etc.)
For more information on BPOS http://www.microsoft.com/online/business-productivity.mspx
6
Deskless Workers
Office Workers Have a PC or laptop at workRich client and server needs (on-premises or online)Create and edit new contentCollaborate with co-workersOccasional need for browser-based access to documentsActive Sync device support
Don’t have assigned PC at workNot currently licensed for OfficeFactory floor workers, retail assoc.No content creation, limited editingSmaller storage requirementsLimited collaboration with co-workersAccess e-mail and content via browserLower Cost
Offering for a new set of users: Deskless Worker
Microsoft Confidential
Help Manage & Secure PCs AnywhereSimple Web-Based Administration Console
Protect PCs from malware
Manage updates
Proactively monitor PCs
Provide remote assistance
Inventory hardware and software
Set security policies
Enable a Mobile Workforce
Users can be managed from the office, branch office, or on the road
IT and partners can work from anywhere too
Microsoft Desktop Optimization Pack(MDOP) Add-On: Advanced on-premises tools that complement Windows Intune to help you troubleshoot PC issues, manage Group Policy, and deploy virtualized applications and operating systems.
• No hardware build-out cost• No more periodic server upgrade
consulting projects• Software offered as a pure
subscription
Shift from capital
expenditure to operational
expense
• Flat per-user, per-month fee• Eliminate the need to renew
software and hardware purchases every few years
• Your price is protected for the duration of your contract
Make your cost even and
predictable
• Avoid over-purchasing• Scale as your business grows• Get the right license for the right
users with deskless worker option
Buy what you need when you
need it
Finance Benefits
“SharePoint Online was very attractive…It allows flexibility to grow with our organization.”- Aaron Walters, CFO, Recycled Energy Development
“As a businessman, I have to control capital costs and my operating budget. Microsoft Online Services is a fraction of the cost and a quantum leap forward in capability”- Jeff Staser, Founder,
Staser Consulting Group
“If we need to support 150 people, we can get 150 people up and running in a matter of days.” - Jennifer Boyd, Administrative Manager, Staser Consulting Group
Technology Benefits
• Eliminate server installation and configuration• Add users quickly with simple UI• Rapid user migration with Active Directory
integration
Faster deployment
• Users can access My Company portal from anywhere, use Outlook Web Access
• Administrators can access admin console from any web browser
• Mobile integration
Better productivity
through ‘anywhere
access’
• Single console• Simplified admin interface• Embedded guidance and tips
Simplified management
Business-Class Security and Reliability
• 99.9% uptime with financially backed service level agreements
• SLA tiers• Uptime between 99% and 99.9% 25%
payout• Uptime between 95% and 99% 50% payout• Uptime less than 95% 100% payout
• Data centres are Cyber Trust and SAS70 certified. Additionally, they are ISO 27001 certified which is an internationally recognized standard proving a framework within which the range of threats relevant to information security are identified and effectively managed. Lastly, they adhere to the EU Safe Harbour framework.
Security and Reliability
Guaranteed Uptime
• 9 layers of data security• Secure access via SSL• Physical and logical separation within
datacenter
Highly secure
• Geo-redundant datacenters• N+1 architecture• 99.9% uptime SLA
Business class availability backed by
SLAs
• CyberTrust certified• ITIL/MOF operational practices• SAS 70 standards
Assurance of world class operational standards
Process BenefitsWhat would it cost you to achieve…
“What if it breaks when I need it? I haven’t received e-mail all day—is something down? There’s an emotional component that I can’t put a price or a time value on, but it’s something that I’m very pleased to relinquish.”
- JW Keller, President, Datatune
“Ongoing maintenance…is anywhere from 15 minutes to several hours a month just to keep things running.”
- JW Keller, President, Datatune
“We’ve never deployed Exchange Server for less than $5K.”
- JW Keller, President, Datatune
Licensing & Support
Two ways to buy – Via EA or USL
Step-Up USL
New or ExistingSA Agreement
UserSubscriptionLicense (USL)
NoSA Agreement
Software AssuranceCredit
• Protects your investment in CALs with Step-Up USL
• License can be used with the service and with on-premises workloads
• Available as Standalone services or in a Suite
• Sold via Volume Licensing and available on EA, Select and Open Value
agreements
Partner Sales Portal http://sales.partner.microsoftonline.com
• Set up a trial for a customer• Send a quote to a customer
Microsoft Online Subscription ProgramOrdering Mechanism
Microsoft Online Services Customer Portal (MOCP)• URL:
https://mocp.microsoftonline.com, or select ‘BUY’ or ‘TRY’ from www.microsoft.com/online
• Purchases for Microsoft Online Services are placed either by the customer or with the help of a Partner through MOCP
• Additional orders, renewal choices, and activation also occur through MOCP
End-Users
Self-help portal(Microsoft)
- Password changes- How to’s- Config, DL creations...
Onsite and local services
- Hardware and network troubleshoot
Remote services(Partner)
- Remote desktop mgmt
Telephone help desk
- Partner
IT Pro
Admin portal(Microsoft)
- User management- Server status- SharePoint Config
Telephone Support
- Microsoft (free)- Partner (extended
service)
IT ProInformation Worker
MicrosoftMicrosoft & Partner
Partner
End-User IT Pro
Tier 1 – Front End
PartnerPartner/Microsoft
Tier 2 – Back End
Partner/Microsoft
Microsoft
Trial Details
Customer Trial
• Free 30 Day Trial• 20 seats for BPOS Suite• 25 seats for Windows Intune• Intune trial only includes the cloud service.• Trial URL under the services tab:
https://mocp.microsoftonline.com/site/default.aspx
CRM Online
CRM Online
• Delivers rich sales automation, service management, and marketing automation functionality
Instant anywhere access
Low up-front cost
Rapid Deployment
Managed by Microsoft
99.9% uptime SLA
Free trial URL: http://crm.dynamics.com/en-gb
Service Overview• Enterprise class CRM service, delivered in
the cloud, hosted by Microsoft
5 GB data storage
200 custom Workflows
200 custom Entities
Offline access
Subscription Includes Benefits of CRM Online
Office 365
Office 365 launches later this year
Office 365 brings together cloud versions of our most trusted communications and collaboration products with the latest version of our desktop suite for businesses of all sizes.
Sign Up for the Limited Beta Today
http://office365.microsoft.com/en-US/online-services.aspx
Case Studies
http://www.microsoft.com/casestudies/Case_Study_Search_Results.aspx?
Type=1&ProTaxID=3278%2c15244
Q&A