migrating from asa to smgr - rocky mountain avaya...
TRANSCRIPT
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Migrating from ASA to SMGR
David Lover - Arrow Systems Integration, VP of Strategy and Technology
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Communication Manager System Administration
> System Manager’s Use Yesterday, Today, and Tomorrow
> Commonly performed tasks
> Review of ASA/SMGR Feature Parity
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Getting Started with Avaya Aura® System Manager
> Used to Manage Session Manager (which is used for SIP registration/routing)
> Required for Administration of
– SIP Stations
– Conferencing
– Presence
– Collaboration Environment
> SMGR provides a central point of administration for multiple elements such as– Communication Manager
– Messaging
– IP Office
– CS 1000
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Avaya Aura® System Manager – Session Manager Admin
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Avaya Aura® System Manager – Session Manager Admin
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Avaya Aura® System Manager – Session Manager Admin
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Avaya Aura® System Manager – Session Routing
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Avaya Aura® System Manager – Session Routing
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Avaya Aura® System Manager – Session Routing
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Avaya Aura® System Manager – Session Routing
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Avaya Aura® System Manager – SIP User Admin
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Avaya Aura® System Manager – SIP User Admin
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Avaya Aura® System Manager
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Endpoint Management in ASA
> ASA allows users to manage endpoints 4 ways
– Using GEDI
– Using Terminal Emulation
– Using Add User Wizard
– Using Import Data
> Everyone has a preferred way of doing this with GEDI and Terminal Emulation being the most widely used
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Endpoint Management in System Manager
> System Manager has 5 ways to manage endpoints!
> Communication Manager– Enhanced Mode (GEDI)
– Classic Mode (Terminal Emulation)
> User Management– Bulk Import/Export
> Web Services– Enables developers to create
applications that communicate directly with System Manager
> Flow-through Provisioning – LDAP Synchronization
– User Provisioning Rule
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Automating User Creation – User Provision Rules
> Can configure it so that
you only have to basic
information (first name,
last name, and login
name). System Manager
will do the rest.
– Pick an Extension, assign
domains
– Build the E.164,
– Build a voicemail box,
presence, conferencing, etc.
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Automating User Creation – User Provision Rules
> Can configure it so that you only have to basic information (first name, last name, and login name). System Manager will do the rest
– Pick an Extension, assign domains
– Build the E.164,
– Build a voicemail box, presence, conferencing, etc.
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Automating User Creation – User Provision Rules
> Can configure it so that you only
have to basic information (first
name, last name, and login name).
System Manager will do the rest
– Pick an Extension, assign domains
– Build the E.164,
– Build a voicemail box, presence,
conferencing, etc.
You can still tweak specific settings before
committing the creation of new user.
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Endpoint Management in System Manager
> When adding an endpoint from System Manager an administrator has the option of adding the endpoint, Agent and VDN to the Intra-switch CDR on Communication Manager
> When removing an extension the options can be selected to have System Manager perform the remove from the selected objects
> This can be set on a per switch basis
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ACD – Agent Administration in ASA
> ASA allows users to
manage agents using
– GEDI
– Terminal Emulation
– Import
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ACD-Agent Administration in SMGR
> SMGR allows
users to
administer agents
using
– Enhanced View
– Classic View
– Import
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ACD-Agent Administration in SMGR – “Classic” view
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ACD-Agent Administration in SMGR – Enhanced View
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ACD-Agent Administration in SMGR – Bulk Edit
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Manage Announcements in ASA
> Announcement capability on a per CM basis
– Add
– View
– Save
– Delete
– Backup
– Restore Move
– Broadcast
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Manage Announcements in System Manager
> Announcement capability on a single Communication Manager or on multiple Communication Managers– View
– Edit
– Add
– Delete
– Save
– Backup All
– Download
– Restore
– Move
– Broadcast
– File Transfer Setting
– List Usage Extension
– Compact Flash Configuration
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Managing Coverage Paths in ASA
> ASA manages coverage paths on a per Communication Manager basis
> Commands can be run immediately or scheduled to run at a later time
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Managing Coverage Paths in System Manager
> System Manager allows a user to search and view coverage paths across a
singe or multiple Communication Managers
> Run immediately or schedule the change for a later time
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Reporting in ASA
> ASA allows a user to enter or select any list or display command they want to capture in a report
> Select the fields they want in the report
> The report can be exported to a string and field delimited file
> Saved in SAT screen format
> Emailed
> Reports are run on a per Communication Manager
> Note: on station/endpoint reports no button data is part of the report
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Reporting in System Manager
> Allows the user to select the Communication Manager or multiple Communication Managers they want to generate the report from
> Select the fields they want in the report
> Select the format for the report– CSV
– HTML
– Other (.txt with delimiter)
> Select the location of the report– Local
– SCP/SFTP Server
> Schedule or Run Now
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SMGR provides very powerful searches and filters
Most screens have a global search field that
support
> Endpoints/Stations
> Agent-LoginIDs
> Announcements
> Audio Groups
> VRTs, VDNs, Vectors
> Off-PBX Station Mappings
> Hunt Groups
> Data Modules
> Trunk Groups
> Signaling Groups
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SMGR provides very powerful searches and filters
Most tables allow you to sort by columns – just click on the header
You can also enable a filter, per column, to do a quick search
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SMGR provides very powerful searches and filters
Most tables support the “Advanced Search” for VERY powerful pattern matching for relevant fields
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Real Time “Terminal Emulation” with the Element Cut
Through
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ASA’s General Tab
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ASA’s Advanced Tab
Create New Template – via Endpoint Template in SMGR 6.x
Use Template - via Endpoint Template in SMGR 6.x
Generate Call Accounting - via DevConnect Partner
Reports – Capability introduced in SMGR 6.3.4
Export Data (Excel) – Limited to SMGR Database in SMGR 6.3.4;
expanded in 6.3.8
Import Data (Excel) – Limited to SMGR Database in SMGR 6.3.4;
expanded in 6.3.8
Find and Replace – via global endpoint change in SMGR 6.x
Start Emulation – via Element Cut-Through in SMGR 6.x
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ASA’s Fault and Performance Tab
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CM Notify
Enabling 2-way sync is NOT as easy as checking
the “Enable Notifications” box in SMGR, but is
well documented in Chapter 26 of the
Administering Avaya Aura System Manager
> Exchanging CM and SMGR Certs with each other
> Configuring Sync Notify in SMGR
> Enabling two-way TLS in CM
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Migrating from ASA to SMGR
David Lover - Arrow Systems Integration, VP of Strategy and Technology