migrating large amounts

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    Jeff Evans

    www.wallpaperpimper.com

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    The web started to become ubiquitous for

    marketing since ~ 1996

    publishing since ~ 1997

    commerce since ~ 2001

    interacting since ~ 2003

    ... and new uses are still being developed

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    Since the late 1990s there has beenSince the late 1990s there has beenan explosion of websites, often withan explosion of websites, often with

    little value to either the site owner orlittle value to either the site owner or

    potential userspotential users

    Number of websites (April 2011)

    312,693,2961

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    0

    200,000,000

    400,000,000

    600,000,000

    800,000,000

    1,000,000,000

    2000 2010

    Number of web domains

    Number of web domains (July 2010): 768,913,036

    ... an increase of826% in 10 years 2

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    While there are over 2 billion internet users

    worldwide4

    (nearly a third ofhumanity)

    a website for every 6.4 internet users!

    by 2007 estimate, there are over

    85,365,269,800 pages on the web!

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    In 2007 the average number of pages on

    websites 3 was

    273

    The methodology for gathering this data is a

    bit suspect especially given the modernwebs use of databases

    Four years is a long time in internet years

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    number of pages, content items, or

    templates number of systems being integrated

    how dynamic or automated the site is/will be

    number of brands/subsites

    complexity of relationships between content.

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    Probably the answer for many is

    because its my job

    because we need to sell more widgets online and

    thats how punters get to our products & services

    The answer shouldbe

    because we want to improve user experiences and

    improve efficient access to our content

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    Preparing for migration will produce a better result

    and a smoother migration process.With appropriate

    preparation there will be

    fewer surprises

    less bad content to migrate

    better automation of what can be automated

    managed stakeholder expectations

    leading to superior outcomes all around

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    1. Vision

    2.P

    repare3. Pilot

    4. Implement

    5. Maintain

    ... or an iterative redesign process

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    Your vision statement could include the following:

    Define the desired state

    Provide a compelling vision

    Scope an Information Architecture

    Site design

    Site functionality

    Tool(s) selection (possibly including CMS).

    Remember to be realistic about your planning, so that yourreasonable estimates align with what you are attempting.6

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    The most important tasks in preparation are

    to specify what content currently exists

    what will be done with it, and

    where it will end up on the new site

    The best way to assess your current web is to

    conduct a content audit (or site inventory)

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    Do not - repeat, DONOT - skip the content audit.Thisprocess is not just about listing URLs and page titles.

    It can provide an extraordinary amount ofuseful, enlightening information thats surprisingly

    valuable, especially when youre fighting for projectsupport

    and funding.8 Kristina Halvorson

    Depending on the nature of your site(s)you could need a high level/aggregate ora complete audit.

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    If your site has broad scope and/or a large

    number of pages/assets a complete audit

    might be beyond your time, budget or peopleresources.

    A complete audit records details on every page

    An aggregate audit summarises at a sub-site/section level

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    Use a spreadsheet (and possibly also a database) to record

    common data about you current site(s) components

    Bothquantitative andqualitative information should be

    gathered

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    Detailed audit (each page)

    Use outline numbering to show eachpage/asset in the site's structure

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    Record ID Site URL Site Folder SiteTitle Date Updated Total HTML(pages)/Size HTML Total PDF/Size PDF Total DOC/Size DOC Total XLS/Size XLS Total PPT/Size PPT Total Zip/Size Zip Total GIF/Size GIF Total JPG/Size JPG Total PNG/Size PNG

    Total Other files/Size Other files Total File Size Report Last Run Page Views Site Visitors Site Priority* Content Owner Approver Keywords Additional functionality Comments*

    Audit data fields (edit/add fields as appropriate):

    *Comments & Site priority fields record qualitative information

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    > 10 sites that act as entry points

    147 sites in final audit, owned by 5

    business areas within the Departmentand 7 statutory authorities

    More than 30 domain names used by the

    147 websites; majority of sites inwww.sofweb.vic.gov.au or

    www.eduweb.vic.gov.au domains

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    Five sites alone accounted for over 36,000 web objects(pages, images, documents and PDFs

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    Qualitative reportAWeb EvaluationTool (spreadsheet) was used to collect

    and report data on each of the 147 sites.

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    Sites were given a rating on a scale of 1, 2 or 3

    (the higher the number the better) on the

    basis of meeting accepted benchmarks for aparticular website measure

    1=OK , 2=monitor, 3=investigate

    Overall content quality indicators for all sites

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    Qualitative audits analyse quality & effectiveness ofcontent

    Basic - use page freshness, currency of branding, last

    updated, dates on recent publications/

    newsletters, etc. Currency could be critical to meeting site

    goals and the decision to keep or kill.

    Detailed - rating accuracy/usefulness with a weightedscale (may require input from content experts)

    A contentauditinforms a contentstrategy

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    Readability clarity and accuracy

    Completeness and scope

    Voice and writing style Usefulness and relevance

    Influence and engagement

    Usability and discoverability, including the

    structure of content within a typical sectionor page.

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    While the quantitative data provides planning

    information, results should also be integrated

    with a content strategy that will providevalue long after your rebuild is completed

    A contentauditinforms a contentstrategy

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    Also consider

    Content gaps

    Reviewing and sourcing new content for yourwebsite

    Process and timeline for web templateproduction

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    Measures to inform your audit Web metrics eg. GoogleWebmasterTools and

    Analytics can be used to determine links to yourpages, successful search keywords toretain, bottlenecks to goal pages or transactionsand page loading speed

    Incoming links where do punters land? Internal links remove bottlenecks Standards compliance - eg.W3C, CSS, XHTML, government/industrystandards, best practice

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    Use quantitative & qualitative

    rankings to decide which

    content is ROT- Redundant,

    Out-dated, or Trivial

    The less ROT, the better

    Tell users that youll be doing

    it

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    Top-down - focusses on the big picture - yourbusiness goals and main tasks the site supports. Itwill include:

    Category review Structural review Review of navigation labels

    Bottom-up" - focusses a more detailed view of your

    content. Could include a review of: Page titles Page structures: content chunking and labelling File and directory names

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    Develop templates for the major types

    of pages you will have on your new

    site

    Wireframe designs can assist with

    user testing (and users can inform

    your wireframe designs).

    Draft page templates can be used tobegin the technical build, ie. create

    working HTML pages with

    placeholder content.

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    Stages in piloting your new site include

    Systems configuration/development

    Launch the pilot

    Period for fixing issues discovered in the pilot

    Content migration Period where actual users use the piloted site

    (UAT)

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    The site build might be outsourced or done in-

    house if you have resources

    The IA and user testing feedback should keep

    pathways trimmed (fewer entry points tosections of content)

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    Steps could include Migrate in batches, with time in between to fix rules

    and process

    Automated migration (eg. document repository) Manual migration (replacing & testing new templates) Continued fixes Communications plan to flag pending launch Author training Set up ongoing metrics / KPIs Test and tweak Launch Seek feedback regularly (user group

    meetings, internal & external social media).

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    Site Manager

    Content Manager Liaisons and Coordinators(in web team)

    Editors /Writers* Subject Matter Experts # Content Publishers # Project Manager*

    Web Developers/

    Application developers* Designer/s* (forgraphics/web design)

    Help Desk - ongoing andover migration #

    Trainers * Executive Sponsorship #

    *Could be contractors #Must be in business units

    Staffing issues and roles to consider:

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    Dont forget SEARCH, both internal and external Over 52% of web users use search to find your site

    develop Search Engine Optimisation (SEO) strategies &capability (especially on transaction sites)

    Site search is less used, but still important to many users

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    Quantitative measures

    Check for link rot

    Check page load times Use metrics to constantly review

    Navigation labels

    SEO and keyword quality

    Paths to user goals

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    Qualitative measures

    Ask your site users web2.0 tools

    feedback forms

    user testing

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    Review regularly

    Have a content strategy

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    Thank you

    Jeff Evans

    [email protected]