The Responsive Organisation: Meaningful Collaboration in the WorkplaceMiguel GarciaYammer, Customer Success Manager

What does a responsive organisation look like?

• Stylists share winning fashion tips for customer consultations

• X Factor Australia Tour improves through employees sharing photographs and videos

• Customer touch points connect for a better customer journey

Westfield – Crowdsourcing Success

Red Robin- The Networked Burger• Managers tweak ‘Pig Out’ recipe to create a tastier more successful burger which saves the company 12-18 months of R&D

• $1,000 reward for best employee idea leads to reusable kids’ cup and reduces restaurants environmental impact

• ‘Yummerversity’ set up to reinforce new team members’ training and helps employees across regions work together from day 1

Head of talent acquisition hires valuable engineers through employee referrals by asking for help in the network

Duplication of work prevented when user experience group discovers research campaign into customer mobile habits from social media team

Images and information of new products are posted for employee feedback before they go on sale, helping employees be more knowledgeable when selling to customers

ModCloth – Value Through Serendipity

INSEAD- Learning Defined by Students• Onboarding on the

network helps students build relationships, download materials, and provide feedback before they arrive to campus

• For the first time students have direct access and are encouraged to contribute to school’s strategies

• INSEAD has unified and augmented the student journey by having one global network for all staff, faculty, students, and alumni

What could success look like for you?