dta.gov.au

Mike Sibly Lead - Connectors Program

dta.gov.au

Hello, we're the Digital Transformation Agency

dta.gov.au

Users’ interactions with government should be as good as those with modern businesses

dta.gov.au

There’s huge failure demand when users can’t get things done easily

dta.gov.au

Today’s technology makes it easier to deliver services that meet users’ needs quickly and more efficiently

dta.gov.au

Government is just catching up to everyone else

dta.gov.au

We're here to make it easy to work with government

dta.gov.au

Simpler, clearer, faster government services for everyone

dta.gov.au

1/

We collaborate with agencies to transform services so that they meet user needs

dta.gov.au

2/

We create whole-of-government platforms to support service transformation

dta.gov.au

3/

We develop policies and standards to help government transform services consistently

dta.gov.au

1/ Transform services

Collaborating with government agencies to transform services and build capability

Delivery hubs in Sydney and Canberra

dta.gov.au

Becoming a citizen Citizenship appointment booking service

International movement of goods Importing goods into Australia

Starting a business Making it easier for businesses to succeed

Planning for retirement Senior citizens entitlements

Accessing health benefits Medicare enrolment

Looking after your health People Centred Connected Care

Transforming services

dta.gov.au

2/ Build a beta of GOV.AU

Bringing together services and information from across government into one place

dta.gov.au

A prototype of the one place you can go to access all government information and services gov.au/alpha

dta.gov.au

3/ Build an identity alpha

Making it easier for people to prove who they are to government online

dta.gov.au

4/ Create the Digital Marketplace

Transforming how government engages suppliers of digital and technology services

dta.gov.au

5/ Build a performance dashboard

Publishing information about the performance of services on a new dashboard

dta.gov.au

6/ Create cloud.gov.au

Create a platform to launch, change, and operate digital government services more easily

dta.gov.au

7/ Digital Transformation Agenda

Helping agencies to deliver improvements to existing government services

dta.gov.au

8/ Create communities of practice

Creating communities around digital disciplines for everyone in the Australian Government

dta.gov.au

9/ Digital Service Standard

Setting the standard for delivering services that are better for users, and efficient for government

dta.gov.au

Services should be available end-to-end online

dta.gov.au

People expect to deal with government as a whole, not with separate agencies or departments

dta.gov.au

Products, not projects

dta.gov.au

Start small, iterate often, and fail fast

dta.gov.au

It’s not about building apps or websites It’s about changing government to focus on user needs

dta.gov.au

Establish the right approach

- Secure top-down commitment to digital

- Build in-house capability, knowledge, experience

- Govern using lean startup and agile methods

- Embed a service management approach

- Products not projects

dta.gov.au

Make the right thing

- Select high volume services

- User centred design

- Define and deploy the minimum viable product

- Integrate with back-end process

- Design for straight-through processing

dta.gov.au

Ensure that it’s done right

- Organise work in small teams (2 pizza size)

- Develop in-house capability across key roles

- Incremental and continuous deployment

- Timebox delivery

- Continuous usability testing

dta.gov.au