Military OneSource Military and Family Life Counselor Programs...Military and Family Life Counselor Programs Nora Clouse Military Community and Family Policy Military Community & Family
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Military OneSource Military and Family Life Counselor Programs Nora Clouse Military Community and Family Policy
• Military OneSource • Non-medical counseling • Spouse Education and Career
Opportunities, Military Spouse Employment Partnership and My Career Advancement Account
• Military Families Learning Network • Military Family Readiness Program
Accreditation • Program Evaluation • Community Capacity Building • Military Financial Readiness Roundtable • Military Family Readiness Council
Presenter
Presentation Notes
Military Community and Family Policy, or MC&FP, has an operations side and a policy oversight side. Issues range from cradle (the New Parent Support Program) to grave (Casualty and Mortuary Affairs) and everything in between, including two continuing care retirement homes. First, is responsible for the operation of - Military OneSource call center and website - Spouse Education and Career Opportunities, Military Spouse Employment Partnership and My Career Advancement Account (SECO, MSEP, and MyCAA) - Military and Family Life Counselors (MFLC) - Military OneSource provides community-based support to geographically-dispersed military families We also oversee a number of programs and services that enhance delivery of support by the services. The Military Families Learning Network provides professional development for civilian and military service providers in multiple concentration areas that are particularly relevant to military families. Military Family Readiness Program Accreditation ensures that services provided through installation-based Military and Family Support Centers and Reserve Component Family Programs meet national military family readiness standards. MC&FP provides funding and collaborative support for Military Family Readiness Program Evaluation. Recognizing the importance of building capacity at the local level to meet the needs of military families on, near and geographically removed from installation-based support, we have a number of Community Capacity Building initiatives in place: online curriculum, online program management tool, federal asset map. Because of the important role that financial readiness plays in military readiness, we have initiated the Military Financial Readiness Roundtable to leverage the wide array of financial education and counseling support that exists in the government and non-profit sectors. Family Readiness System Our policy oversight spans the elements of the Family Readiness System that reside within the Department of Defense and promotes development of those elements that exist outside our purview. Next, MC&FP has policy oversight for programs the services are responsible for executing which includes: Family Support - 248 installation-based Military Family Support Centers and more than 1,000 Reserve Component Family Program sites – provide relocation, financial counseling, employment readiness, etc. Children & Youth Programs - 290 youth centers, 760 Child Development Centers, 3,300 family child care homes - 97 percent accredited, compared to 8-10 percent in general public Contractor employees in Category 9 no longer receive child care fee assistance based on a recommendation from the DoD efficiency study conducted in 2012, impact is not know at this time �Family Advocacy - 169 New Parent Support programs, 238 child abuse and neglect and domestic abuse programs (OSD funded – more than 1,900 personnel) - Launched Integrated Project Team (IPT) for Coordinated Community Response (CCR) components to enhance prevention efforts for child abuse and neglect and domestic abuse - Incident reports go all the way to USD P&R (*confirm w/ DASD if they go to SecDef*) - Fatality trends: preventable deaths of children (i.e. safe sleeping and Shaken Baby) addressed through prevention campaigns, increase in female offenders in FY14 Exceptional Family Member Program - There are approximately 128,500 military family members of all ages enrolled - A multi-year standardization project is underway to standardize all functions of the EFMP across DoD which includes: - Identification and Enrollment - Assignment Coordination - Family Support Casualty and Mortuary Affairs - Our main guiding principle is that the deceased and families of our casualties will be treated with utmost compassion, respect, professionalism, and dignity throughout the casualty and mortuary, and medical examiner processes. - In calendar year 2014: - Fatalities: 882 - Wounded/Ill: 2,918 - Missing: 0 - Military funeral honors provided: 252,976 Morale, Welfare and Recreation - $3.1B in NAFs generated from military members and families (MWR and Lodging) - $4.8B in NAF treasury/cash management/investment programs - Deployment support: exchanges, free internet, fitness, recreation, etc.; OCO funding is expected to go away - 6,600+ installation fitness, library, food and beverage, and lodging activities worldwide Military Resale - 241 commissaries; $5.6B in annual sales, 30.5 percent average customer savings worldwide - 254 main Exchange stores; 3,600+ retail outlets (services and food); $11.4B in annual sales; average 24 percent savings with more than $300M in dividends to MWR
Military Community & Family Policy
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Policy Oversight
• Family Support • Child and Youth Programs • Casualty Assistance/Mortuary
• Family Advocacy • Exceptional Family Member Program • Morale, Welfare, and Recreation • Resale (Commissary and Exchange) • Voluntary Education/Troops to Teachers • State Liaison
Presenter
Presentation Notes
Military Community and Family Policy, or MC&FP, has an operations side and a policy oversight side. Issues range from cradle (the New Parent Support Program) to grave (Casualty and Mortuary Affairs) and everything in between, including two continuing care retirement homes. First, is responsible for the operation of - Military OneSource call center and website - Spouse Education and Career Opportunities, Military Spouse Employment Partnership and My Career Advancement Account (SECO, MSEP, and MyCAA) - Military and Family Life Counselors (MFLC) - Military OneSource provides community-based support to geographically-dispersed military families We also oversee a number of programs and services that enhance delivery of support by the services. The Military Families Learning Network provides professional development for civilian and military service providers in multiple concentration areas that are particularly relevant to military families. Military Family Readiness Program Accreditation ensures that services provided through installation-based Military and Family Support Centers and Reserve Component Family Programs meet national military family readiness standards. MC&FP provides funding and collaborative support for Military Family Readiness Program Evaluation. Recognizing the importance of building capacity at the local level to meet the needs of military families on, near and geographically removed from installation-based support, we have a number of Community Capacity Building initiatives in place: online curriculum, online program management tool, federal asset map. Because of the important role that financial readiness plays in military readiness, we have initiated the Military Financial Readiness Roundtable to leverage the wide array of financial education and counseling support that exists in the government and non-profit sectors. Family Readiness System Our policy oversight spans the elements of the Family Readiness System that reside within the Department of Defense and promotes development of those elements that exist outside our purview. Next, MC&FP has policy oversight for programs the services are responsible for executing which includes: Family Support - 248 installation-based Military Family Support Centers and more than 1,000 Reserve Component Family Program sites – provide relocation, financial counseling, employment readiness, etc. Children & Youth Programs - 290 youth centers, 760 Child Development Centers, 3,300 family child care homes - 97 percent accredited, compared to 8-10 percent in general public Contractor employees in Category 9 no longer receive child care fee assistance based on a recommendation from the DoD efficiency study conducted in 2012, impact is not know at this time �Family Advocacy - 169 New Parent Support programs, 238 child abuse and neglect and domestic abuse programs (OSD funded – more than 1,900 personnel) - Launched Integrated Project Team (IPT) for Coordinated Community Response (CCR) components to enhance prevention efforts for child abuse and neglect and domestic abuse - Incident reports go all the way to USD P&R (*confirm w/ DASD if they go to SecDef*) - Fatality trends: preventable deaths of children (i.e. safe sleeping and Shaken Baby) addressed through prevention campaigns, increase in female offenders in FY14 Exceptional Family Member Program - There are approximately 128,500 military family members of all ages enrolled - A multi-year standardization project is underway to standardize all functions of the EFMP across DoD which includes: - Identification and Enrollment - Assignment Coordination - Family Support Casualty and Mortuary Affairs - Our main guiding principle is that the deceased and families of our casualties will be treated with utmost compassion, respect, professionalism, and dignity throughout the casualty and mortuary, and medical examiner processes. - In calendar year 2014: - Fatalities: 882 - Wounded/Ill: 2,918 - Missing: 0 - Military funeral honors provided: 252,976 Morale, Welfare and Recreation - $3.1B in NAFs generated from military members and families (MWR and Lodging) - $4.8B in NAF treasury/cash management/investment programs - Deployment support: exchanges, free internet, fitness, recreation, etc.; OCO funding is expected to go away - 6,600+ installation fitness, library, food and beverage, and lodging activities worldwide Military Resale - 241 commissaries; $5.6B in annual sales, 30.5 percent average customer savings worldwide - 254 main Exchange stores; 3,600+ retail outlets (services and food); $11.4B in annual sales; average 24 percent savings with more than $300M in dividends to MWR
Military OneSource Utilization FY 2014
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• 779,867 total calls, counseling types, online registrations,
emails, and coaching sessions • 180,427 Non-medical counseling sessions completed • 1,884 Wounded Warrior cases resolved • 24,322 Financial counseling sessions completed • 1,314,260 Educational/promotional materials distributed • 224,143 Federal and state tax returns completed
Military OneSource At A Glance
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• Live information and assistance 24/7/365 • Non-medical counseling • Specialty consultations • Educational materials • Special services • Website, newsletters, tools, and online chats • Social media hub, RSS feeds • Extension of installations and bases • DoD source for posting emergency contact information in the event of a disaster (DoD Instruction 3001.02)
Military OneSource Program Eligibility
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• Service members on active duty, in the National Guard and Reserve Component and their family members, regardless of activation status
• Service members honorably discharged, separated, or retired up to 180 days after end of tour, separation date, or retirement date
• Survivors of deceased service members regardless of conflict or activation status
• Helping professionals (installation military and family centers)
• Civilian Expeditionary Workforce and their families when deployed, during the 90 days prior to deployment, and 180 days post- deployment
Military OneSource Live Information and Assistance
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• Services provided worldwide by master’s level consultants • Provides confidential comprehensive information and
assistance on every aspect of military life at no cost to Active Duty, Guard and Reserve service members, and their families
• Information includes, but is not limited to, deployment, reintegration, financial, relationship issues, grief, spouse employment and education, parenting and life skills
Military OneSource Specialty Consultations
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• Wounded Warrior Resources – provides immediate assistance to wounded warriors and their families with issues related to health care, facilities, or benefits (mandated in FY08 NDAA)
• Special needs, adult and elder care – provides assessment of the
family's needs and information about education, finances, and support groups
• Health and wellness coaching – provides coaching for weight
management, fitness and nutrition, stress management and overall health and wellness
Military OneSource Specialty Consultations
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• Education – provides information on college admissions process, financial aid applications and tutoring
• Adoption – provides information to address unique issues of military
families • Peer to Peer Support - provides separated and retired Service
members support up to 180 days after retirement or discharge date (implementation NLT 15 Aug)
• Varied access - Download audio and print products - Order online - Call a consultant
Online Resources www.MilitaryOneSource.mil
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• Email a consultant • Financial calculators • Webinars • Social media hub • Podcasts • Educational materials to read or download • Resource links • Tools for leaders • Tools for service providers
• Quickly connect service members and their families to trusted information.
• Immediately link them to important tools and resources. 13
Presenter
Presentation Notes
- Visit the Military OneSource website. Select the “About Military OneSource" link in the footer for information about linking to the site and use of the Military OneSource logo. - The social media hub on Military OneSource has instructions for using widgets and badges. Widgets and badges are small, online applications that display featured Military OneSource content and resources on your blog or website. Once you've added a widget or badge, content will be automatically updated. - Examples: - Exceptional Family Member Program Tool Box widget – this widget links you to the Parent Tool kit and Special Care Organizational Records, designed to help military families with special needs. - Parenting badge – this badge links you to the latest information and resources related to parenting. - Relationship and Family Wellness badge – this badge links you to the latest information and resources related to strengthening your communication and relationships.
Military OneSource
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Presenter
Presentation Notes
- How many of you have heard of Military OneSource? How many have used Military OneSource? - The centerpiece of our portfolio is Military OneSource – a centralized support system for military members and their families – a one-stop shop for anything related to the complexities of military life. - Last year (FY14), 1.82 million unique visitors to the site - There is a public side, but for services, eligibility means you are a military member, including National Guard and Reserve Component members, dependent or survivor. - The website serves as a gateway to information and support in the form of articles, podcasts, webinars, electronic newsletters, social media and links to official resources. - All of which you can use in your own work or networks. In fact link (sheet in file). Military OneSource: Call. Click. Connect. - Call: 800-342-9647; Click: www.militaryonesource.mil - Distro the wallet cards in your folder - Connect to Military OneSource and the military community by visiting the Social Media Hub page: a place where you can chat, read blogs, and learn through social media outlets. - Sign up for monthly newsletter and push to your community.
Confidential Help
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Presenter
Presentation Notes
- The centerpiece of Military OneSource is the confidential help available around the clock, 24/7/365 (referred to as “Non-medical counseling”) - All masters level and above. (i.e. financial -> abandonment) - Every person at one time or another needs to talk to someone at 2 a.m. - Non-medical counseling is available face to face in the local community, by telephone, online using a real-time chat format and now via video-enabled computer or mobile device. *We just enabled a Health and Wellness Coaching video, and next, we’ll have a financial readiness video. - Also specialty consultations: - Adoption, special needs – children or adults, education, elder care, health and wellness, personal finances, and wounded warrior. *99 percent of wounded warrior cases successfully resolved - Overall, nearly 900,000 calls in 2014 alone.
Non-Medical Counseling Overview
• Non-Medical Counseling options through Military
OneSource (MOS) and Military and Family Life Counselors (MFLCs)
• Accessing Non-Medical Counseling Support
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Military OneSource Non-medical Counseling
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• Traditional 50-minute counseling sessions in four formats:
o Face-to-face counseling in an office setting with a provider in the local community (available in CONUS only)
- Call (800) 342-9647 for referral
o Telephonic with a Military OneSource counselor - Call (800) 342-9647 for referral
o Secure on-line chat with a Military OneSource counselor - www.militaryonesource.mil
o Video with a Military OneSource counselor
- Call (800) 342-9647 for referral
Military and Family Life Counselor (MFLC) Program
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Additional non-medical counseling resources: • Adult MFLC • Child and Youth Behavioral (CYB) MFLC • Personal Financial Counselor (PFC) • Assignments up to 180 days CONUS and OCONUS:
➢ At family centers, child and youth programs, schools, and youth summer programs ➢ Assigned to an installation or embedded in military units ➢ Unique ability to surge counselors to support service members
with emerging issues, military contingencies , natural disasters and/or crises, and deployment related issues
Military Caregiver PEER Forum Initiative
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• Initiative establishes military caregiver forums at designated installations across DoD
• Announced by the first lady in April 2014 as a result of the RAND Study, “Hidden Heroes: America’s Military Caregivers”
• Monthly caregiver forums are currently being conducted on 67 active duty installations
Spouse Education and Career Opportunities
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Presenter
Presentation Notes
SECO is the umbrella program for all of our spouse employment and education programs. Stats: 85 percent of military spouses either want or need to work. 1 in 4 are unemployed and actively seeking work. Military families relocate 14 percent more frequently than civilian families. Military wives earn 25 percent less than their civilian counterparts. - The SECO program provides military spouses with comprehensive resources and tools ranging from initial career exploration to education and training to employment readiness to career connections. - Access to education, licensing/credentialing, career counseling, and jobs - Available to all spouses, regardless of Guard/Reserve activation status and 180 days after transition. - The Spouse Education and Career Opportunities program is available to all military spouses and is accessible by calling �800-342-9647 or visiting MilitaryOneSource.mil/SECO.
Military Spouse Employment Partnership
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Presenter
Presentation Notes
MSEP is one of three key components under SECO As we know, military spouses are skilled, diverse, and motivated, with sound work values and a strong work ethic. They are also young, tech-savvy, mobile, and generally have at least some higher education. - MSEP is a targeted recruitment and employment solution that: - Partners more than 270 Fortune 500 “Plus” companies - Provides hiring officials and human resource managers with a pool of potential recruitment solutions – military spouses - Prepares military spouses to become competitive, “job ready” applicants - Connects military spouses with employers seeking the essential 21st century workforce skills and attributes they possess - Since MSEP’s launch nearly four years ago, more than 75,000 spouses have found jobs through MSEP – exceeding the First Lady’s goal of 50,000 by 2015. - More than 3.5 million jobs have been posted. - Military spouses can access job opportunities through the online MSEP Career Portal at https://msepjobs.militaryonesource.mil. The other program is the MyCAA Scholarship The MyCAA Scholarship is a workforce development program that provides up to $4,000 of tuition assistance to eligible military spouses. The scholarship helps military spouses pursue licenses, certificates, certifications or associate degrees necessary to gain employment in high demand, high growth portable career fields and occupations. Spouses may use their MyCAA funds at any academic institution approved for participation in the MyCAA Scholarship. Who is eligible? Spouses of service members on active duty in pay grades E-1 to E-5, W-1 to W-2 and O-1 to O-2 who can start and complete their coursework while their military sponsor is on Title 10 military orders, including spouses married to members of the National Guard and reserve component in these same pay grades. It pays tuition costs for education and training courses and examinations leading to an associate degree (excluding associate degrees in General Studies, Liberal Arts and Interdisciplinary Studies that do not have a concentration). The scholarship also covers the costs for obtaining a license, certificate or certification at an accredited college, university or technical school in the United States or approved testing organization that expands employment or portable career opportunities for military spouses. To establish an account, spouses can visit the MyCAA Spouse Portal online at https://aiportal.acc.af.mil/mycaa or call a SECO Career Counselor at 800-342-9647.
