millionaire game discovery and data gathering
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How Well Do You Understand Discovery and Data Gathering in
OD Consulting?
ADLT 610 Adult Education and HRD Consultant
Virginia Commonwealth University© 2008
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The Rules
Rotate questions among teams
30 seconds to discuss your responses with team member(s)
One LIFELINE per team for the duration of the game
10 points for each correct answer
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Lifelines
Eliminate two wrong answers
Class vote on correct answer
Select one person (other than the professor!) in the room to answer the question for you
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Which of these is the single most important theme for an OD consultant according to Peter Block in Flawless Consulting?
Understanding the nature of client
resistance
Developing an authentic relationship
with the client
Demonstrating expertise in facilitation
Stating needs and wants
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Developing an authentic relationship with the client at all times.
Note: This is even more important than understanding resistance because without authenticity you are not effective in naming
the resistance you see.
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Knowledge of organizational politics
Helping clients change without remaining dependent
on consultant expertise
Naming the resistance the consultant sees
Expertise in discovery and data gathering
What is the most important service that an OD consultant has to offer a client?
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Helping clients change without staying dependent on consultant expertise in the future.
Ours is a teaching role to help the client learn how to solve similar problems in the future. See p. 173, Chapter 10
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Which of the following are NOT part of the business of the data collection / discovery phase:
Doing layers of analysis (peeling the
onion)
Dealing with resistance that
resurfaces
Seeing the interview as an intervention
Determining the type of intervention that is
necessary
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Determining the type of intervention
This step occurs after the decision to proceed has been made. It is a part of engagement and implementation.
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Which of the following is a specific skill involved in the discovery process of consulting?
Unfreezing, moving, and refreezing the system
Distinguishing between the presenting problem and the underlying problem
Understanding the relationship between
behavior, the person, and the situation
Deciding who will be involved in the project
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Distinguishing between the presenting problem and the underlying problem
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All but one of the following is necessary in the discovery step of OD consulting. Which is not part of the consultant’s role?Asking questions about what others are doing to cause or
maintain the problem
Obtaining info on both the technical problem and the
way the problem is managed
Noting similarities between how the client is managing the problem and how the client is managing YOU
Contracting for doing the project in a way that minimizes the client’s
exposure and loss of control
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Contracting for doing the project in a way that minimizes the client’s exposure and loss of control
Note: this is a contracting phase step
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The ultimate goal of the discovery phase is to do which of the following?
End the relationship with the client
Handle the client’s resistance to change
Develop a clear and simple picture of the
problem
Evaluate the success of the intervention
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To develop a clear and simple picture of what is causing and maintaining the client’s problem.
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Beyond the technical aspects of the discovery phase, it is most important that the consultant focus on ….
The relationship with the client
Maintaining a balance between presentation
and participation
The right questions to ask
Focusing on vision and leadership
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The relationship with the client.
See p. 178. Without trust in the consultant and the client’s commitment to change, none will ever occur.
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The purpose of the discovery phase is ….
To get to action, not to do research on the client’s problem
To state clearly what you need from the
client
To outline the kind of information that you
seek
To provide an overview of the
product you offer
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To get to action, not to do research on the client’s problem
See page 175, 176 in Flawless Consulting.
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Which of these is NOT one of the steps in data collection and discovery:
Summarizing the data Discussing the history of the organization
Selecting the data collection method
Making the decision to proceed
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Discussing the history of the organization
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Which of these is NOT a truism of the discovery and data gathering phase of OD consulting?
Lack of time is the major reason why discovery is not
successful The presenting problem is
never the real problem
How the problem is being managed is often more
significant than the technical or business problem itself
Resistance can take many “faces,” but it always occurs
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Lack of time is the major reason why discovery is not successful
Note: Not enough time is usually posed by resistant clients who are worried about issues of control and vulnerability
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Understanding how the problem is being managed involves all but which one of these?
Personality stylesNorms for individual behavior
Status differences Leadership styles
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Personality styles
See pages 194 and 195 in Flawless Consulting .
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Which of these is a viable alternative to third-party data collection, analysis, and feedback?
Determining the type of intervention that is
necessary
Management pooling their resources to solve the problem
Employing a whole-system discovery
process
Turning the problem over to a technical expert to solve
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Employing a whole system discovery process such as Future Search.
The entire client system is then involved directly in redefining the problem, naming a desired future state, outlining alternative
actions, and deciding how to proceed.
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If you completed this version of the Millionaire Game with a team score of least 30 points, then you ...
1. Read the assigned chapters. 2. Understood them well!
Congratulations!