[mindslab] company introduction

MindsLab provides AI Platform

http://mindslab.ai

Big Data Analytics, Artificial Intelligence, Smart Machine

MindsLab Inc.

ⓒ 2017, MindsLab. All Rights Reserved 2

Key Tech : Voice Recognition based on Deep Learning, Text Analytics, Chatbot, Big Data

Founded: January, 2014

Fund Raised : US $5M (2015~2016)

Key Solutions : AI Platform

Minds VOC

(Voice of Customer)

Smart Machine

Key Customers : LG Electronics

Samsung non-life Insurance

Samsung Electronics America

Locations: South Korea, Silicon Valley, New York

Forbes Asia : 10 South Korean Startups Breaking Out in 2017 AI: MindsLab

http://mindslab.ai/

Who we are


MindsLab is an AI Platform Company We are a joint-venture company invested by ETRI and PWC 3 locations and 50 professionals. Global recognition for R&D and AI Solutions

Seoul Sales & Mkt.

Chuncheon AI Call Center

New York Global R&D, Sales & Mkt

Daejeon HQ, R&D

Pangyo R&D, Platform, Smart Machine

Vancouver Global

Learning Ctr.

Silicon Valley

Vision AI R&D

Our Network

Partners

• Electronics and Telecommunications Research Institute

• Statistics Dep. Seoul National University

• Deep Learning Lab. Kangwon University

• Center of Creative Economy and Innovation

Affiliates

• MindsLab Inc. in United States

• InterMinds (Advertisement Technology Company)

• CallMinds (AI based Contact Center Outsourcing Co.)

Our Resources

Employee 50+

Offices 7

PwC Consulting Founding Shareholders Investors (2015) (2016)

Snapshots


Top 10 South Korean Startup, Forbes Asia

100 R&D Best Practice Award (2014) Minister Award, Public Technology

Commercialization (2016) Ministry of Science ICT and Future

Planning

Exobrain Phase II

From big data to machine learning to artificial intelligence, this three-year-old enterprise service startup is raking in 2.1 million a year. It ‘s a young but fast-rising competitor among Korea’s advanced technology startups.

Source: 10 South Korean Startups Breaking Out In 2017, 2017. 1. 17, Elaine Ramirez

“ Wise QA service, by using texts and the calls

2017: First use of Wise QA, tuning and setting up related infrastructure

AI Startup Network Program


MindsLab runs its own education program to raise AI experts 20 tutors completed the program in November, 2016 and 30 tutors in May, 2017 In June of 2017 specialized AI expert program, maum Academy, is open to public Five bodies work together in order to develop AI eco system and recruit AI startups

AI Startup Contest (Jul- Sep)

Tech Contribution & Investment

Applied AI Products and Services

Marketing Activities

1. Company

2-1. AI Platform “maum.ai”

2-2. Minds VOC

2-3. Smart Speaker “ASCAR”

2. Business

CONTENTS

6 ⓒ 2017, MindsLab. All Rights Reserved

AI Platform maum.ai One AI Platform

AI Engine

- AI engine

- Deep Learning

Algorithm

- Machine learning data

- Exo-brain

Deep Learning Algorithms

-Unsupervised Learning

-Supervised Learning

-Reinforcement Learning

Machine Learning Data

- Speech corpus

- Natural language corpus

- Conversation corpus

- Service-related data

Exo-brain -Scalable to self-learning, -

-self-verification and

integrity checking, and

accumulation of

knowledge base

Minds VOC

- AI Call Center (“Virtual

Assistant”)

- Real-Time Voice

Recognition (“REVO”)

AI Chatbot Service

1. Basic service

2. Affiliate service

3. AI start-up service

Smart Machine

- AI speaker (“ASCAR”)

- Smart toy

- Smart drones

- Robot services

Scalability for various

apps and services

AI

Edification

Commerci-

alization

The Structure of AI Platform


Deep Learning algorithm, engines, training data, AI services, and smart machine

Vertical Market

Application

Smart Machines

Bot Platform

Algorithms

Recording VOC / QC Analysis AI Finance AI Contact Center AI English Education

Deep Learning And Other algorithms

Machine Learning

Data

AI Speaker Smart Toy Robot/ Drone

Voice Corpus NLP Corpus Conversation Corpus Service related Data

Engines

NLP Conversational Chatbot Q&A

Business

AI Engines


Maum.ai has Engine Bot and Service Bot Service bot is the combination of engine bots with contents

Engine Bot

Service Bot

Finance

News Summary

Bible

Kids

Wiki

VOC

English

Dialogue Act Analysis STT TTS

Natural Language

Understanding

Word Embedding

Sentiment Analysis

STT TTS Natural

Language Understanding

English Education

Combination of Engine

Contents

Dialogue Domain Analysis

Spoken Dialogue Engine

Chat Bot

Question Answering

DNN Document

Classification

Machine Learning

Data Mining

Predictive Analysis

Search Engine

Big Data

Image Classification

Face Recognition

Optical Character

Recognition

Video Analysis

AI Platform maum.ai


Features & Benefits AI Platform maum.ai

Large ecosystem of

all partners, such as

AI corporations, AI Tutors,

and developers

English and Korean

Capacity to expand on

other languages

Use for corporations,

users and developers

Cloud Service

Provide Cloud-based

AI Service

Business Adaptability

Ecosystem Multi-Language Ecosystem

AI Platform maum.ai


One AI Platform with Minds Lab

AI Platform maum.ai (launched on March 13th, 2017)

This is how maum.ai is trained


Trained with 300 Million sentences and 9.6 Billion words With this excessive amount of training, maum.ai is progressing continuously

Wiki/News Data

Voice Data Intension

Classification Data

Q&A Data

AI Service

AI Platform, maum.ai


Data Input & Output AI Products & Solutions AI Service

Video

Image

Text / Emoticon

Audio

Bluetooth, Speakers, and smart

microphone

Speech Recognition AI Speaker

ASCA

R

Robots, Drones

Smartphone and smart

gadget

Messenger web/app

Enterprise Solutions

MINDs

BOT

Commerce

“Conversational Commerce”

MINDs

VA/ATP

MINDs

VOC

Consumer AI products/Services

MINDs Assistant

AI Personal Assistant

MINDs

RYL

Personalized recording service (Record Your Life)

Smart

Machine

Smart speaker, drones Smart service robot etc.

Contact Center

AI virtual assistant/tutor

Analysis

VOC Analysis and speech recognition Agent Support

System

(MINDs RS)

FAQ News

MINDs

Assistant

Banking Finance

MINDs QC

MINDs RYL

…

Homepage Chatbot https://youtu.be/lYUx89pWbCY

English Conversation https://youtu.be/2ovoPmKwxlg

AI Call Center (MINDs VOC)

https://youtu.be/xmz7_iZAyVs

MINDs Bot.mp4

MINDs English_v2.mp4

MINDs VOC (SEA).mp4

maum is …


Understanding the intension and the sentiment of the speaker

Not dependable, but creating its own conversation

Easy to use & Existing code is convertible to the system

Easy to work with other systems (SDS, ExoBrain, HyperNet, DB..

Quick answers & limitless interface

1. Company


2-2. Minds VOC


2. Business

CONTENTS


Problems & Solutions (MINDs VOC)


Manual Transcription

Delayed Report

Missing Information

False Alarm

Accurate Reports

Real-time Detection

Thorough Analysis

Automatic Transcription

Application of Minds VOC/QC


• Summarizes the call

• Categorizes the call by contents

• Discovers the cause of the complaints

• Analyzes causes and common consumer complaints

• Investigates aspects on the complaints to prevent them

• Compliance Risk Sensor

• Detects incomplete sales

• Keyword Analysis on the call contents

• Analyzes the conversation patterns of each agents

• Reporting/Real-time monitoring

• Monitors the calls for inappropriate words and manners

• Analyzes agents with different genders, age groups and background

Inbound Call

Issue/Risk Mgmt.

QA

TM Appl.

• Evaluates ways to improve work performance

• Offers product info on different client’s need

• Offers info on the quality of customer service and sales practice

Operation improv.

1. Company


2-2. Minds VOC


2. Business

CONTENTS


SVR Kit


Using Deep Learning Technology, SVR(Smart Voice Recognition) Kit is an essential tool for developing voice recognition products. “It is the world’s first portable AI kit”

Convenience

Client can use the services any places with wired or

wireless network

(Ethernet, LTE/ WiFi )

User-friendly experience

One Solution for developing any types of

voice recognition services

Peripheral on One board

Offering wire/ wireless service using AI Platform

Keyword Spotting

Voice Recognition Engine on a server

Acoustic Noise Cancelation

Acoustic Echo Cancelation

Applicable to Bluetooth Speaker , Smart toy Robot,

Service Robot , Smart Electronics

ODM, OEM, Module, Customization

Connected to Car Audio Systems

Connected to Bluetooth Speakers

SVR Kit

Smart Phone

Smart Phone Wireless

Broadband Router

Wire

Broadband Router

Human

AUX Out

Voice

ASCAR


ASCAR for English Education


Available both with scripted and unscripted English conversation

Scripted Conversation

Hello. May I have your order?

Which hamburger do you like to order?

Which drink do you want? We have coke, sprite and orange juice

I want to order a hamburger

Cheese burger, please

I will choose sprite

Total cost is twelve dollars and fifty cents. To go?

Human

Agent

Hello. I am Jessica

Knock, Knock. Anna come back later.

Yes. It is very famous movie. And I loved it

Do you want to

build a snowman~

Oh you know Frozen?

How tall are you?

I am about eighteen centimeters tall.

Human

Agent

Unscripted 1. Semantic Errors

Find the semantic errors of the speech and offer suggested answers

Score an Intonation and the Stress of the speech by comparing with the native speakers

2. Pronunciation Clinic

Translation
