minimum government - maximum governance dr. rathan kelkar ias ceo centre for e-governance centre for...
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Minimum Government - Maximum Governance
Dr. Rathan Kelkar IASCEO
Centre for e-Governance
Register site (Revenue Dept)
Plan Approval (Sub Registrar)
Electricity Connection
(ESCOM)
Water Conn (Water Board)
Gas Connection
Payment of Taxes
Completion & Occupancy Certificates
Many more interactions
Current status (Example: Building a house)
• Multiple visits
• Multiple copies of same documents
• E-Governance has helped but not enough..
…
Transformed Government
Dept. 1
Dept. 2
Dept. 3
Dept. 4
Dept. n
• Citizen Initiates an ‘EVENT’ on Govt portal/App
• Inputs ID info (Aadhaar) once
• The ‘EVENT’ triggers interactions with relevant departments in the backend automatically.
• All required data is extracted from data hubs (Digi-locker etc)
• Individual departments update progress via SMS
• Final outcome of ‘EVENT’ is the sum total of all interactions
Data Hub 1
Data Hub 2
Data Hub n
“BUILD A HOUSE” EVENT
Facets of a Transformed Government
• Reduces costs by enabling reuse of infra
• Brings e-Maturity to depts. without any infra of their own
• Improves productivity
• Helps optimize service delivery• Can pinpoint inconsistencies• Can help detect fraud and pilferage
• Increases reach of the government
• Increases accessibility• Increases availability of services
• Enables Two-Way Comm. with citizens
• Participative Governance• Govt. more approachable & interactive
Social Media
MobilityCloud
Computing
Analytics
Building Blocks of a Transformed Government
Capacity
Building
Data& Info Transparency
Government Process Re-engineering
E-Governance
E-Governance to Transformed Governance – The Route
Short Term Goals - e-Governance Maturity Assessment- Data cleansing of all databases- Creation of a Data governance framework- Design of an Inter-department data exchange platform
Mid Term Goals - Creation of Government Data Hubs - Resident, GIS, Land, Water resources etc.- Cleansed departmental databases with Common Primary Key across departments (eg:Aadhaar)- Government Process Re-engineering- Paperless service delivery - Citizens need not provide documents anymore
Long Term Goal
- Transformational Governance & Service delivery
Project in Focus
MobileOne
m-Powering India
Karnataka Mobile One
FIRST PROJECT OF ITS KIND IN THE COUNTRY
LAUNCHED ON 08TH DECEMBER 2014
CERTIFIED BY IAMAI AS THE WORLD’S LARGEST MOBILE SERVICES PLATFORM
OVER 650 G2C AND 3500 B2C CITIZEN CENTRIC SERVICES
ANYTIME, ANYWHERE AND ANYHOW DELIVERY OF CITIZEN SERVICES
GOVERNMENT SERVICES AT THE FINGER TIPS OF CITIZENS
LEVERAGE INNOVATION OUTSIDE THE GOVERNMENT
NANO GANESH TELE-ICU
BUFFALLOGRID
SINGLE WINDOW TO DISCOVER ALL GOVERNMENT SERVICES
ONE APP, ONE SHORT CODE, ONE URL
SERVICES OVER MULTIPLE PREFERRED MOBILE CHANNELS – APP, SMS, IVR, USSD, WEB
INTEGRATED WITH PAYGOV - ALL PAYMENT MODES SUPPORTED
1,89,09,846 HITS
52, 41, 985 IVR CALLS
RS. 10, 70, 47, 964 WORTH PAYMENTS MADE
MORE THAN 4000 USSD HITS PER DAY
MORE THAN 8000 CALLS PER DAY
1 YR SINCE LAUNCH
Benefits to Government
› Aggregation of demand hence economy of scale
› Single window for managing Service Level Agreement (SLA)
› Quick turn around time for implementation
› Bring best practices within and beyond State Government
› Hosted in Karnataka State Data Center hence secured
Benefits to Citizens
› Single window to discover all Government services
› Unified user experience
› One short code, one URL
› Services over multiple preferred mobile channel
› Services over English and local language
Service Category Channels (Mode of Communication)
Push Informational Service SMS and IVR
Pull Informational Service SMS, IVR, Mobile Web, Smart Client Apps
Payment Service SMS, IVR, Mobile Web, Smart Client Apps
Data Capture Service Smart Client Apps, Mobile Web, USSD, IVR
Third party VAS SMS, IVR, Mobile Web, Smart Client
14
Types of Mobile Services
Payment Instruments supported for Payment Service
Credit Card / Debit Card, IMPS, NetBanking, Wallets
How to reach Karnataka Mobile One
• Write to M-One Help desk at
• Give a missed call to 1 800 425 425 425
• Download the Smart client from Google or Apple app
stores
• Call 161 for IVR services
• M-One can be reached via SMS on161 and via USSD on
*161#
• Call the Mobile one Helpline 1 800 425 425 426
• URL:
http://mobile.karnataka.gov.in/goken/login.aspx
• Website: http://mobile.karnataka.gov.in/web
AWARDS AND RECOGNITION
NDTV Digitizing India Awards 2015, Karnataka Mobile One adjudged as the First Runners up under the category of Smart e-Governance Initiative.
Certificate of Recognition for the year 2015 awarded to
Karnataka Mobile One application by the mBillionth
South Asia award.
RANKED FIRST FOR THE EXPRESS IT AWARDS 2015
AWARD OF APPRECIATION AT THE CSI NIHILENTe-GOVERNANCE AWARDS 2015
The Transformation Has Begun...