Working to deliver an effective, efficient and sustainable estate

Ministering ChangeA Lean Journey

Terry StocksDeputy Director – MOJ Estates

Ministering –‘attend to the needs of ‘‘a person who attends to the needs of others’ (Minister)

‘When you minister to someone, you take care of them. All of these meanings of minister — both as a noun and as a verb — contain a grain of the original Latin meaning, "servant." A minister in a church serves his or her flock, and a prime minister serves his or her country.’(Google quotes)

What’s in a Word?

Leader –

‘A leader is the one in charge, the person who convinces other people to follow. A great leader inspires confidence in other people and moves them to action.’

‘Ministering Change’

Creating a totally different working environment through a ‘True North’ Focus

By:Leading through - nurturing, supporting, guiding, safe havens,

Also:Manipulating, pre planning, staged,

Made Possible because of:

A clearly defined vision (The North Focus)

What’s in a Word?

The Leader! ‘Dancing Guy’

The Early Adopter(The First Follower)

The Tipping Point(Its Ok to Dance)

The Movement (You’re the minority if your not dancing)

Google-You TubeSearch –Leadership Dancing Guy

Leadership & Traction

My Journey

I was Dancing Guy

My Burning Bridge

Took over as Head of an Estates Delivery Function That:

Had multiple silos – Delivery, Reporting, Procurement, Portfolio Management etc

Had no Standard Operating Practices

No Aligned Outcomes (No realisation of interdependencies)

An Audit Report Pretty Much Saying – Improve or Out Source

Added Complications:

Working in a traditional construction industry, technically brilliant but managerially slow!

National Performance KPI’s ??

Extract from 2012 UK Industry Performance Report (BIS, CE, Glenigan)

My Burning Bridge(Added Complications)

How are client satisfied with 60% time uncertainty. If time is linked to cost is the

client paying too much in the first place!

Always Have A Plan

Don’t Marginalise your own workforce

Don’t Marginalise your supply chains

This is the point I became ‘Dancing Guy’

High Level Vision(Informed By -)

Wide Network

Self Development

Talk

Reading

Just Do – ‘Sensei Led’

Identified Early Adopters

High Level VisionGo Round Again and Again and

Again

Include Selected Stakeholder

Groups

Creating A Movement

Designed Process

Created Clear Benchmarks

Heavily Staged Implementation

Make Mandatatory

Looking Back

The Infinity Circle(Going Round Again)

Set the Vision

Design The Process

Introduce The System (Bit by Bit)

Monitor its Use

Start to Look at Quality Start to use intelligently

Go To Next Stage

Coach / Support / Train

Encourage Development

Widen Influence

Round Again!!

What Was The OutcomeClear Objectives

‘Intelligently Driving Down Costs’

What Was The Outcome

Making The Change‘Reducing Cost Through Improved Management’

What Was The Outcome

Lessons learned & POE feed back into Standards Committee

BIM – MOJ Continuous Improvement Value Model

Current standards are modelled / depicted as standard components

Cell Office Classroom Roof

Elements arranged to produce required product. QA is inbuilt as required standards are embedded and automatically report non compliance. Virtual construction results in fewer mistakes and less waste

Appointed Constructor works up Developed Project Proposals in open book environment and submits Agreed

Maximum Price

Standard components build up required output for drop 2A tender package

Delivery Benchmarking (more product for our money)

MoJ Standard Component Library

Tenderers prepare drop

2B tender

More timely handover

information

£/M2

Reduce

Maxim

ise

Reduce / O

ptimise

Cabinet Office Benchmark Returns

Reducing the cost of delivery

• Don't be afraid to be Dancing Guy!• Don't Forget You cannot do it on your own, but you do have to stage manage.• Always have a plan (People do not like to be criticised and they like to have

cover.)• Always implement at the right pace!• Don't worry if things go wrong – But have the measures in place to know it is.• Always remember you are in this for the long haul – Its a never ending circle

of plan – do – check and act

• If you get it right you will not be on your own for long!!!

In Summary

Enjoy Your Movement – You Created It!!!!

Thanks