ministry of education jidhafs secondary girls school eng… · ministry of education jidhafs...

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Kingdom of Bahrain

Ministry of Education

Jidhafs Secondary Girls School

English Department

Midterm Revision Booklet

2016/2017

ENG. 215

Prepared & Checked by:

Ms. Ruqayah Sharif, Ms. Masooma A. Aziz & Ms. Marwa Al Haddad

Principal Assistant Senior Teacher School Principal

Mrs. Ghaniah Al- Nashaba Mrs. Ahlam Yusuf Mrs. Suha Saleh Hamadah

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Contents:

Unit Required Writing

Unit 2 1. Making arrangements - Invitation

Unit 5 2. Asking for Permission.

Unit 5 3. Delegation

Unit 6 4. Giving & Receiving Feedback

Unit 4 5. Writing a Covering Letter

(Application Letter)

Readings Readings & Key Answers

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Writing an e-mail inviting someone

To:

From:

Subject: The launch of a new product

Dear Mr. Lee,

I hope you are fine. As you know, our company is launching a new product later this month.

I am writing to invite you to the launch. I would also like to dicuss the new product with you.

The launch is going to be next week on Monday 15th March at 5 p.m. in our company's

conference hall. I would be grateful if you could come.

Could you let me know whether you can come or not?

Please let me know if you need more information.

Best regards,

Zahra

Production Manager

Direct Tel: 394125678

To:

From:

Subject:

Dear Zahra,

Thank you for your e-mail. I would be honored to attend the launch

and Monday 15th is suitable for me. Could you please give me

more information about the product?

See you on Monday at 5 pm.

Regards,

John Lee

Sales Manager


Invitation Email

Reply to Invitation

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Writing an e-mail to ask for permission

To: [email protected]

From: [email protected]

Subject: Transportation Problem

Dear Mike,

I hope my email finds you well. I was wondering if I could start late and finish early next

week. My car is going to be in the garage all week and there aren't any buses at the right

times. I could make up the time by having shorter lunch breaks.

Thank you very much,

Sam

Accounting Department




Subject:Reply: Transportation Problem

Dear Sam,

I am doing fine, thank you for asking. I am sorry to hear about your

car. I understand your situation and agree about you coming later

and leaving earlier because of the bus timings.

Best of luck.

Regards,

Mike Jones

Accouning Manager


Writing Email

Reply to Email

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Writing an e-mail Delegation



Subject: Trip to USA

Dear John,

I hope you are fine. I'm afraid that I can't go on the trip to USA next month. I have an

important meeting with our major clients. Could you please go instead? The trip would be

for a couple of weeks starting from 11th April, 2017. I'd also like you to visit our main clients

there. Can you find out if they are satisfied with our after-sales support? Moreover, I will

need you to write a report about your trip for me when you get back.

Thanks,

Tom



Subject: Reply: Trip to USA

Dear Tom,

Thank you for your e-mail. I'm doing great, thanks for asking. About

the trip to USA next week, I would be happy to go in your place. I'll

make sure to visit our main clients there and you will have the

report ready right after I get back.

Regards,

John

Delegation Email

Reply to Delegation

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Writing an e-mail giving Feedback



Subject: Performance at work

Dear Ali,

I would like to thank you for all your hard work in our company. Since you have started last

month, your direct manager has been very pleased with your performance at work. However,

there were a few complaints from your colleagues regarding your smoking habits inside the

office. Please refrain from smoking inside the office and during working hours. You can smoke

outside before or after coming to work or during your lunch break. Moreover, lunch break is

only for half an hour and not a whole hour. Please make sure to remember that.

Thank you again for your cooperation and we are very pleased to have you with us.

Best regards,

Sara

HR Manager




Subject: Reply: Performance at work

Dear Sara,

Thank you for your e-mail. I am sorry to hear that my colleagues complained

about me smoking in the office. I apologize for that, I did not know that were

not allowed to smoke there. I will make sure to smoke during my lunch

breaks. As for the lunch break, I am afraid that no one has informed me that

it was only for half an hour.

I apologize again and I will do better from today onwards.

Regards,

Ali Moh'd

Import Department


Giving Feedback

Reply to Feedback Given

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Your name is Rayan Saleh and your address is P.O.Box 887, Manama, Bahrain.

Write a covering letter (120-150 words) to apply for the job mentioned in the ad

below.

Dear Sir,

I am writing to apply for the post of Personal Assistant in your company. I have seen

the advertisement in Al-Wasat Newspaper yesterday, 5th April, 2017.

I have worked as a personal assistant in NBC company for 3 years and before that, I

was a trainee in BIBF for 6 months. I have a Bachelor degree in Business from the

University of Bahrain. I have also taken several English courses from British Council,

therefore, I am fluent in English, both spoken and written.

I am dynamic, self-motivated, hard-working and a fast learner. I can work well under

pressure and I am very enthusiastic to learn new things.

In my previous positions, I was responsible for arranging meetings, writing down

minutes, answering calls and more. So I know that I am the right person for this job.

I have enclosed a copy of my CV and please do not hesitate to call me if you need any

further information.

I look forward to hearing from you.

Yours Faithfully,

Rayan Saleh

Covering Letter

Personal Assistant Required

We are looking for a dynamic person to be the personal assistant of

the CEO in UPS company.

You must have a smart appearance, expert in using Microsoft Office

and speak English fluently.

Previous experience is essential.

For more information, please contact: Mr. Lee Pace (HR Manager)

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Written by JSGS Students:

Dear Sir/ Madam,

I would like to apply for the job of Graphic Designer which I saw advertised in

Al-Ayam newspaper.

I have worked in Ashly Home as a designer for 3 months. Also, I have worked

in GISB as a graphic designer for 1 year. I am very interested in this field. Plus, I

have a Bachelor Degree from the University of Bahrain.

I have good communication skills and a professional knowledge in using

computer programs, especially designing applications (Adobe and Painter). In

addition, I am fluent in English and Arabic (Written, Spoken). Also, I am self-

motivated, hardworking and a fast learner.

Please check my CV that I have enclosed with the letter. If you require more

information, please contact me.


Yours faithfully,

Batool Adnan

Batool

Written by 6 Com 1: Zahra Ali, Fatima Ghazi, Batool S. Adnan, Hanan Moh'd, Safa A. Al Zahra, Tahera Moh'd & Duha Zuhair.

P.S. please refer to your class work and H.W (writings + worksheets)

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Dear Mr. John,

I would like to apply got the post of receptionist in Mona Company. I saw your

advertisement yesterday in Al-Wasat newspaper.

I have worked as a receptionist for about 5 years in Zain company. I am

interested in organizing tasks. As for my educational background, I have a

Master's Degree in Business Management.

I have excellent computer and typing skills. Also, I am fluent in English and

Arabic. I have strong communication skills and I am able to multi-task. I am self-

motivated, sociable, patient and very cooperative.

Please find enclosed my CV. If you require any further information, please do not

hesitate to contact me.

I am looking forward to hearing from you.

Yours sincerely,

Dana Ahmed

Dana

Written by 6 Com 1: Huda Mirza, Duaa Ali, Reem Salman, Reem Mahdi, Zainab A. Aziz, Nada Fakhri & Fatima Ali


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Dear Ms. Mary Kim,

I am writing to apply for the teaching post in NED University of Engineering and

Technology. I saw the advertisement in this week's newspaper.

I have worked as a teaching assistant in Sunway University for 2 years. I am very

interested in this field.

I have good communication skills and am able to work both independently and

as part of a team. I am self-motivated and can work to tight deadlines.

Also, I have a PhD in Technology Information, and a Master's Degree in

Technology Engineering as well as a Bachelor Degree in the same field from

Oxford University.

Please find enclosed my CV.


Yours Sincerely,

Jung Kook

Jung

Written by 6 Com 1: Alaa Khalid, Maryam Hassan, Zahraa Habib, Amal Habib, Kawther Sami & Zainab Ali


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Reading 1: Read the article about telephone etiquette

and answer the questions

Business telephone etiquette for success

A. When you answer the phone at work, say your name and the name of your

company. If you answer a colleague’s phone say the person’s name in your

greeting, so that the caller knows they have the right number. For example,

if Bob Johnson answers Jim smith’s phone, he should say something like,

“Jim smith’s phone, Bob Johnson speaking.”

B. When you make a call use good etiquette from the start. Be respectful to

the ‘gatekeepers’ – the secretaries, receptionists and assistants who answer

the phone – as they have the power to put you through, or not! Learn and

use their names. Some business relationships, especially in fields like sales

and marketing, start or fail at the front desk.

C. When you get through, remind the other person of your previous

conversation or contact, it can be hard to remember someone when a

phone call interrupts your work. If your call is not expected, ask if it’s

convenient by saying, for example, “Is this a good time to call?” If it isn’t

convenient, briefly say who you’re calling and ask if you can arrange time

to call again.

D. Keep a pencil and notebook near the phone and make notes during phone

conversations. This will help you actively listen and have a reference for later.

Use active listening phrases, such as ‘Yes’ and ‘I see’, to let the other person

know that you’re listening. At the end of the call, use your notes to

summarize the call and review what you have both agreed, to avoid

misunderstandings.

E. Thank the other person for their time. A friendly, positive end to the call

leaves the door open for further communication. Remember – in this global

market place some of the most powerful business relationships exist

between people who have never seen each other.

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1 Match the advice 1-5 to the paragraphs a-e. Number 1 is done for you.

2. Match the words to their meanings. There is an extra

meaning.

1. etiquette______ a. suitable

2. convenient_____ b. gett ing the wrong idea

3. misunderstanding_____ c. national

4. global_____ e. good manners and politeness

f. worldwide /international

3. Are these statements true (T) or false (F)?

1. If you answer someone else’s phone, tell the caller they have the wrong

number. (_____)

2. You should get to know the names of assistants who answer the phone.

(_____)

3. Mention the last time you were in contact with the other person. (_____)

4. Don’t write anything down during the call. (_____)

5. Someone you have never seen could become an important business

partner. (_____)

Advice Paragraph

1. Be an active l istener on the phone. Repeat key

points that were discussed.

2. Introduce yourself when you answer the phone . 1

3. Be polite to people who answer the phone.

4. Be thankful to people for taking the t ime to talk to

you.

5. Check with your contact that the t iming of your cal l

is all right.

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Reading 2: Advertising and children

1. “What do you want to do when you grow up?” When children were asked this question,

the answer used to be "nurse," "astronaut" or some other occupation with intrinsic appeal.

Today the answer is more likely to be "make money." Researchers say that one explanation

for that shift can be found in advertising. "Advertising is a massive, multi-million dollar project

that's having an enormous impact on child development," says Kanner, a researcher at Wright

Institute.

2. Companies now use psychologists to help them design ads that attract children to buy their

goods. Children are innocent and not so mature. When a marketer advertises a product on

television, they do not understand that it is a business and their main aim is to sell. They do

not understand that advertisers try to push their products and market in such a way that

children want to buy it. Children take everything at face value and believe without a doubt the

messages in the advertisements. Advertisements are made in such a way as to attract the

attention of children. Children do not understand it to be marketing strategy. Children are an

extremely vulnerable target audience and get easily carried away.

3. An example is the ads of junk food. Research has shown that fast food advertisements

influence children greatly leading to an increased demand for fast food by children. When

children watch young adults in good shape eating junk foods in the advertisements they

assume that it is good for the health. They do not know that junk food is unhealthy. They are

unaware of the fact that it does not contain nutritional value. They may even think that by

eating junk food they might become like the thin and fit models in the advertisements and so

they want to eat more fast food.

4. In another study conducted they exposed children to candy commercials. It was seen that

those children who were exposed to the candy commercials were highly influenced. In fact,

these children chose candy over fruits as snacks. They preferred candy rather than a healthy

food like fruits. When the commercials were eliminated and the children watched them less it

had a positive effect. It encouraged them to pick the fruits over the candy. Recent statistics

show that obesity of children under the age of five is increasing at a high rate. Childhood

obesity is on the rise and one of the main reasons for this has been seen as excessive

consumption of junk food.

5. Every day Kanner sees children who are experiencing problems. Children come into his

office depressed because their parents won't buy them the violent video game or the designer

labeled clothes they want. Parents are upset because though they do not want their children

to be upset, they don’t think what their children want is a healthy choice. According to Kanner,

advertising manipulates children and instills materialistic values among them. They have

become convinced that they're inferior and will not be liked by their peers if they don't have

an endless array of new products.

http://www.indiaparenting.com/health/325_2072/reduce-the-sugar-in-your-childrens-diet.html

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A: Match the paragraphs (1-5) to their headings (a-f). Note that there is an extra heading.

Paragraph 1:__________ a. More research

Paragraph 2:__________ b. Benefits of advertising

Paragraph 3:__________ c. psychological effects of ads on kids

Paragraph 4: __________ d. Junk food ads and children

Paragraph 5: __________ e. What is advertising?

f. Children are defendless

B: Match the words (1-4) to their meanings (a-e). Note that there is an extra meaning.

Word Meaning

1. massive:______ a. poorer/ lower grade

2. vulnerable:______ b. strong

3. excessive:______ c. huge

4. inferior:______ d. weak

e. too much

C: Now answer these questions.

1. Why do children want to buy whatever they see in ads?

a.________________________________________________________

b.________________________________________________________

2. What is the effect of junk food ads on children’s health?

________________________________________________________

3. How do ads affect the psychological wellbeing of kids?

a. ________________________________________________________

b. ________________________________________________________

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Reading 2:

How to Cut Back on Distractions

Is Internet use affecting your productivity?

1. We all use computers at work, but are they set up in a way that allows for maximum

productivity and efficiency? To understand what I mean, simply sit at someone's desk for a

few minutes. You will probably be interrupted by at least half a dozen beeps, pings, and visual

notifications. In other words, our computers are as good at causing distractions as they are

helping us to get things finished.

2. One reason is that there is always something clamoring for our attention. Whether it is a

new e-mail, Facebook update, or a tweet from your favorite celebrity, something shinier and

more interesting than the report or spreadsheet you are working on is never far away. It might

not seem like a big deal to let your focus drift for a moment, but these distractions can quickly

add up. In recent studies, researchers have shown that it may take up to five minutes after a

distraction to get back to what you are doing, and as long as 20 to 30 minutes to fully regain

your concentration. This represents an ongoing problem for anyone who goes online. Some

companies are developing solutions to save employees time and increase productivity. One

of these is a piece of software called "Freedom," which simply cuts off your computers

networking and Internet connectivity for a period of up to eight hours. The following are some

important computer productivity tips that we need to learn.

3. Most of us go online more than we think we do. You may feel like you only check your

social profiles a few times a day, but as the saying goes "you do not know what you have

until it is gone." It is not until you stop going online every few minutes that you realize how

much it is a regular part of your work day… and what you might be able to accomplish by

changing your habits.

4. Having the materials you need for a project on hand before you start saves you a lot of

time. Some of the worst Internet time-wasting actually occurs when we are working. That is

because going online to check little facts, statistics, and details almost always ends up taking

us in a different direction. Besides, the more information you have on hand before you work

on a sales proposal, report, or other project, the easier time you will have organizing

information quickly.

5. Once you learn to focus, you can get a lot done. As always, the true benefit comes not just

with the time saved, but with the increase in productivity that you are able to get from your

working hours. Concentrating on the task at hand is the ultimate piece of time management

advice, and it is one that gets a lot easier to follow when you are not constantly getting

interruptions from your e-mail and the Internet. So try setting yourself free from the Internet on

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a regular schedule – it might turn out being a lot less painful, and a lot more energizing, than

you would think.

A: Match the paragraphs (1-5) to headings (a-f). Note there is an extra

heading.

Paragraph Answer Heading a. Pay attention to achieve more at work

b. Always be prepared

c. Disruptions and disturbances at work

d. Motivating employees

e. Do I really spend this much time online?

f. Findings of latest research

A: Match the words (1-4) to their meanings (a-e). Note that there is an extra meaning.

Word Meaning 1. distraction:______ a. to do/achieve

2. concentration:______ b. always/continually

3. accomplish:______ c. rarely

4. constantly:______ d. interruption

e. attention

B: Now answer these questions.

1. Give two examples of things that disturb employees at work.

a. _______________________ b. _________________________

2. Why do some companies cut off internet connectivity at work?

_________________________________________________________

3. What wastes your time when you are working online?

_________________________________________________________

4. How can employees increase their productivity?

a. ____________________________ b. ______________________

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Reading Model answer

Q1: Q2: Q3:

-----------------------------------------------------------------------------

Q1: Q2:

Q3:

1. A. advertisements attract their attention and they are extremely

vulnerable target audience and get easily carried away.

B. Children are innocent and not mature so they take everything at face

value & believe without a doubt the messages in advertisements.

1. D

2. A

3. B

4. E

5. C

1. F

2. T

3. T

4. F

5. T

1. E

2. A

3. B

4. F

1. E

2. F

3. D

4. A

5. C

1. C

2. D

3. E

4. A

Reading 1:

Reading 2:

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2. They assume that it's good for their health and are unaware of the fact

that it doesn't contain any nutritional value.

3. a. They manipulate children/ instills materialistic values in them.

b. They feel they're inferior and won't be liked by their peers if they don't

have the new products.

-----------------------------------------------------------------------------

Q1: Q2:

Q3:

1. a. New email/ Facebook updates

b. tweets from favorite celebrity/ something shinier & more interesting

2. to save employees' time and increase productivity.

3. checking your social profile.

4. a. concentrating on the task at hand.

b. setting yourself free from the internet on a regular schedule.

-----------------------------------------------------------------------------

1. C

2. F

3. E

4. B

5. A

1. D

2. E

3. A

4. B

Reading 3:

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