minnesota dgs 2016 presentation - next gen 911 - iten and wahlberg
TRANSCRIPT
Next Generation 9-1-1
for Minnesota
August 2, 2016
Prepared for: Minnesota Digital
Government Summit
Location: Saint Paul RiverCentre
Presenters: Dana Wahlberg, State
Program Manager, 911 DPS-ECN
Adam Iten, Project Manager, MN.IT
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~Why?
• Next Generation 911 (NG 911)
– People expect to reach 911 no matter what and to be able to do so using voice, text, picture, video or any over the top application. They assume to be able to get help quickly from any device at any time.
– Technology is constantly evolving faster now than ever before. It is our duty to keep up.
– Next Generation 911 transitions us from yesterday’s technology to a faster, more flexible, resilient and scalable system enabling 911 to keep up in the future.
• Consists of hardware, software, standards, policies and training.
• Leads to safer, faster and more informed responses.
PSAP
Telematics Call Center
PSAPs Dispatches First Responders/Ambulance and verbally relay telematics data
HAZMAT Hospital
Crash Data sent to Telemetry Service
Bystander makes a voice call to 911 using iPhone
Hospital ActivatesBurn Unit
Use Case: Vehicle Crash ~ Present
Text Photo Video
Operator calls 911
4
~MN Status
Legend
5
– All 104 MN Public Safety Answering Points (PSAPs)
• Are connected to a common IP network backbone referred to as the Emergency Services IP Network (ESInet)
• Includes two diverse circuit paths to all PSAPs each capable of carrying full traffic load in the event one becomes compromised
• Enables selective routing for all wireline, wireless and VoIP calls
• Allows 911 transfers amongst all MN PSAPs to include location and call back information
• Affords for exploring interoperability opportunities with other states– Wisconsin: wireless call transfers to Minnesota with location and call back
information– North Dakota, South Dakota and Iowa: pilot project with 911.gov
~Today
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• Evaluation team reached unanimous recommendation
• Contract negotiations in progress with first place respondent– No public announcement until successful contract finalized
~In progress
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• Text to 911 deployment to begin– Statewide deployment– At least one PSAP in each region– Public education campaign
~Next!!
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• Situations texting may be beneficial– Deaf/hard of hearing/speech impaired
• 48 million Americans are deaf or hard of hearing
• 7.5 million Americans have speech disabilities
– Where voice networks are congested, service is limited, or wireless phone battery is low
– When making a voice call could endanger the caller
• However: – Text to 9-1-1 is a compliment to and not a substitute
for existing voice based 9-1-1 service
– Call if you CAN!! Text if you CAN’T.
~Text To 9-1-1
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• Limitations of Text to 9-1-1• Location accuracy limitations
– Limited to Phase 1
• Speed in exchanging information– Texts may appear out of order
• Language translation services not available– Solutions under development
• Voice inflection and background noise absent– No audible prompts to assist call taker with situation assessment
~Text To 9-1-1
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• “As we shift focus to the future, GIS will become the hero in the next-generation world and the basis for a lot of what happens. It’s really shifting the role from being a supporting role to being perhaps the heart and soul of call routing and many of the other functions.” - Sean Petty , Director of Technology Practice, Mission Critical Partners
~GIS For 9-1-1
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• Location validation of devices capable of calling 9-1-1
• Route 9-1-1 calls to the proper destination
• Determine the correct emergency response agency
• Enhanced data quality, interoperability, and sharing
• Streamlined data maintenance
GIS Data in NG9-1-1
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GIS in Legacy 9-1-1
End Office
MSC
VoIP E9-1-1 Service Providers
Wireline
Wireless
VoIP
Call OriginatingNetworks
PSAPs and Emergency Response
SR
9-1-1 Service Provider Network
SRDB
ALI
TN Records, MSAG, Error Mgmt, ALI, SRDB
Data Management
Subscribers
Data Management
Subscriber
GIS
GIS
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GIS in NG9-1-1
End Office
MSC
VoIP E9-1-1 Service Providers
Wireline
Wireless
VoIP
Call Originating Networks-------------
Access Network Providers
PSAPs and Emergency Response
ESInet
Subscribers
ECRF
LVF
Data Management
Location and Subscriber Information
GIS, Policy Rules
Data Management
LIS
GIS
GIS
GIS
GIS
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NG9-1-1 GIS Data
• Required GIS Data• Street centerlines with address ranges
• Address points
• Public Safety Answering Point (PSAP) boundaries
• Emergency Service boundaries
• Fire
• Law Enforcement
• Emergency Medical Service
• Data maintenance boundaries
• Synchronize with 9-1-1 Data• Master Street Address Guide (MSAG)
• Automatic Location Information (ALI)
• English Language Translation (ELT)
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Who’s involved?– Government: Tribal, City, County, Regional, State, National
• DPS, MnGeo, DOT, DNR
• SECB, NG911 Committee, GIS Subcommittee
• MESB, MetroGIS, LOGIS, MRCC, GIS TOC WG
• City and County GIS Departments
• PSAP Managers
• Call takers, Dispatchers, and Responders
• MSAG Coordinators
• Addressing Authorities, Planning and Zoning, Assessor’s Office
• Schools, Colleges, and Universities
– Vendors and Contractors
Roles and Responsibilities
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NG9-1-1 GIS Project Update
• NG9-1-1 GIS Data Collection and Assessment• Data Collection
• MSAGs, ALI, ELTs
• GIS data
• Data Readiness Profiles
• Required 911 and GIS data
• ~100 data checks
• Metro and NE – Complete Q2 CY16
• All regions – Complete Q4 CY16
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NG9-1-1 GIS Project Update
• NG9-1-1 GIS Data Preparation• Timeline
• Metro – ongoing with MESB
• NE – start Q2 CY16
• Remaining regions – begin Q3 CY16
• General Project Tasks• Kickoff, roles/responsibilities, workflows
• Community and street name validations
• Address validations
• Centerline validations
• Emergency boundary validations
• Edge-matching
• GIS-based MSAG creation
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NG9-1-1 GIS Project Update
• GIS Data Workflow and Repository Requirements• Data Uploads and Portal – Q2 CY16
• Normalization – Q2 CY16
• Validation – Q2 CY16
• Aggregation – Q3 CY16
• Provision ECRF/LVF/Commons – begin Q3/Q4 CY16
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MN NG9-1-1 GIS Standards
• Developing GIS data requirements for NG9-1-1 in
Minnesota
• Aligning with NENA standards and validate against similar
standards
• Other states (IA, KS, ND, TN, TX) and MRCC
• Standards Comparison spreadsheet
• Standards Workgroup working toward Version 1.0
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MN NG9-1-1 GIS Standards
• Stakeholder approval of v1.0 – Complete Q1 CY17
• Metropolitan Emergency Services Board (MESB)
• GIS Subcommittee
• NG9-1-1 Committee
• Statewide Emergency Communications Board (SECB)
• MN Geospatial Advisory Council (MGAC)
• MN Information Technology Agency (MNIT)
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• Today the PSAP is the broker between the problem and the solution
• Caller dials 9-1-1 and verbalizes the problem • Call taker/Dispatcher sends help to solve the problem
• Tomorrow the PSAP will receive much more data about an incident much sooner both from the public and from emergency responders in the field
• Caller sends photos/videos• A vehicle sensor delivers telemetry (e.g.OnStar) information
about a crash• Interfacing with new “wiz bang” applications becoming
available • The call taker/dispatcher becomes the first part of the
investigation
~Public Safety
Broadband
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~Apps
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~Rapid SOS
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–More than 3 million 9-1-1 calls traversed the MN ESInet in 2015.
–New NG9-1-1 features and functionality must continue to be implemented in order to:
»Meet the expectations of the public we serve
»To capitalize on the FirstNet Public Safety Broadband initiative and meet the needs of public safety responders in the field
~Summary
PSAP
DOT
PSAP Sends Data to DOT for Intelligent Traffic Reroute PSAP Forwards Telematics Data sent from
Vehicles to Hospital and Dispatches FirstResponders/Ambulance Simultaneously
HAZMAT HospitalHAZMAT Acknowledgedat time of crash
Vehicles Send Telematics DataDirectly to PSAP
PSAP Forwards Photos & VideoSent by 911 Caller to LE and Fire
Involved driver texts 911 using iPhone andSends Photos & Video of Crash to PSAP
Hospital ActivatesBurn Unit
Use Case: Vehicle Crash ~FUTURE
Passerby places a voice call to 911
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Dana Wahlberg9-1-1 Program Manager
Adam ItenProject Manager
Questions??