Miratech:

IT outsourcing services

Team Management Services (ODC)Research & Development

Quality Assurance

Product and solution technical support

Operation of information systems

Application OutsourcingDevelopment and testing of applications & system

Migration of applications & system

Maintenance and support applications & system

Horizontal Services and SolutionsContact center & call center solutions (Genesys)

Customer Interactions and management solutions

IT infrastructure setup and management solutions

Document workflow solutions

Key Services

Main technologies

Operating systems:

Windows, AIX, Solaris, HP- UX, Linux

RDBMS:

Oracle, MsSQL, Informix, Interbase, MySql, Postgresql, Sybase,

Pervasive

Languages :

C++, C#, VB#, Java, PHP, XML, HTML, VB, NLP, JScript

Application servers:

MS CRM 3.0/4.0 , BizTalk 2004/2006/2009, Sharepoint 2003/2007,

Exchange 2003/2007, Lotus Domino, OEBS, SAP

Technologies:

.NET, J2EE, J2ME, Linux API, Win32 API

MFC, CGI, Corba, TCP, UDP, SMTP, COM, DCOM, DirectX,

Sockets, OCR, OLAP etc

Methodologies:

ITIL, ISO, CMMI, TF-IDF, CASE, UML, Enterprise Architect

Why Miratech

Only highest quality standards are in use: ISO 9001:2000, SW/CMM

Support of both obsolete and up-to-date technologies

Track record of successful projects with complex applications and systems in

banking and finance, telecommunications, e-commerce business domains

Miratech ensures the transfer of technology and products’ consolidated

knowledge to the client’s technical specialists

Miratech staffing practices make possible the placement of resources with

needed qualification in accordance with the scope of work

Miratech – the first Ukrainian

company to achieve Level 3

Certificate according to SEI SW-

CMM

Methodology

Quality Management System (QMS ) consists of principles, procedures and best

practices

QMS instruments include project management systems for management of all

aspects of a project lifecycle, covering development work order management,

change management, configuration management and bug tracking

QMS instruments include such tools as project documents warehouse, version

control systems, accessibility management, tracking systems and resource booking

Miratech QMS v 4.0 has been developed in compliance with ISO 9001:2000,

BSC

ITIL;EDB IT Operation Book

Miratech QMS includes best engineering

practices RUP, PMBOK, SWEBOK, ISO

9126/FURPS, ISO 15504

Services and project lifecycle

management is based on SEI/CMU CMM,

CMMI, eSCM, PMBOK, MSF, Agile

Miratech’s Projects

Outsourcing with Genesys

Miratech is a supplier of the following services for Genesys

since 1998:

IT operations services (HelpDesk, production infrastructure support) >500 servers,

9 of which are located in Kiev

IT support (Genesys testlab & development environment)

> 2000 servers

Software development

Software testing

Research & Development for Biz Apps

BI

Support of Genesys customers and partners 24x7

Genesys Technical Support

Genesys provides 24/7support by keeping its teams in different time belts

Supported products: WFM, VoIP, Reporting, GPlus SAP Adapters, T-Servers, Routing

15% from general technical staff are located in Kiev

USA Kyiv UK Japan

Tier1 X X X

Tier2 X X X X

Tier3 X X X

Customer: NetworkD

Industry: Technology

Details: Provision of best Desktop Management practices and a scaleableresource model with international delivery expertise to deliver improved services at a lower cost

Services proposed help the client to increase the ROI of LanDeskimplementation and move from Reactive mode of IT infrastructure management to Proactive, Integrated and Predictable

The typical client size: 5,000 – 100,000 desktops

Service Levels:

SL1: Service Level Foundation (71 products)

SL2: Service Level Foundation + (34 products)

AS1: Administrative Services Level 1 (78 products)

AS2: Administrative Services Level 2 (28 products)

Infrastructure Management Services

Customer: Retail division of a leading UK ICT provider

Industry: Multi-channel Retail

Solution: An EMS solution

Geographies: United Kingdom

Details: An IT support tool was developed to monitor health of PCs and devices in

network and support them through: remote control, inventory, file transfer

and reboot

Domains and Technologies: LANDesk addon, C#, ASP.NET, MS SQL2000

EMS Solution for Retail

Miratech

Miratech today

Ukraine’s oldest (since 1989) and one of the largest IT companies

600+ successfully delivered projects

Clients include US, Western European corporations and Fortune 500 companies

Cisco, CMU/SEI, IBM, Microsoft, Oracle, VWware, Rational, Sun, Veritas certified personnel

#2 in BlackBook of Outsourcing 2008 list of Top 10 ITO Offshore in CE/EE

Corporate Training centre, Architecture Bureau, PMO

Certified Project Managers (IPMA, PMI)

Certified MBA in Top Management

Miratech in Dynamics

1989: Miratech is established on the base of the Institute of Cybernetics of Ukraine

1991: First International Customer from Switzerland: Lynx Software Research AG (later Miracle AG)

1998: Miratech enters US market with outsourcing services for US clients

2001: Miratech is the first Ukrainian ISO 9001:2000 certified company

2003: Miratech is the First Ukrainian CMM Level 3 organization

2004: Miratech jointly with a few other IT companies institutes “IT Ukraine” Association

2005: Miratech acquires Novatec, a local Ukrainian consulting company

2005: Miratech acquires KSE, a Ukrainian arm of big Belarusian outsourcing company

2005: Miratech and NetworkD create Joint Venture to synergize Miratech delivery and NetworkD marketing capabilities

2006: HP (Russia), IBM (Russia), Phillips (Belgium), DirecTV (USA), SBB (Switzerland), Finansbank (Holland), UMC (Ukraine) are Miratech clients

2007: EDB Business Partner (Part of Telenor “Other Business”) acquires 60% of Miratech shares substantially increasing its offering as a Global Sourcing provider

Main Partnerships

14

Current Partnerships:

Genesys Premier Partner

Microsoft

Gold Certified Partner

ISV Royalty Partner

Business Dynamics

Alcatel-Lucent Partner

IBM Partner

McAfee

Abbyy

EDB

Member of Associations and

Communities:

American Chamber of Commerce

European Business Association (EBA)

Fort-Ross

Ukrainian Telecom Club

IT Ukraine

Miratech Clients

Finance Telecom

Technology

Public

Transport

Retail

Part of Telenor Group

Since July 2007 Miratech

belongs to EDB Group of

Companies (Telenor Group)

EDB is #4 in the list of Top

10 IT Services suppliers in the

Nordic region

Miratech is an exclusive

partner and IT services

supplier for EDB

Telecom

13%

Retail and

Industry

27%

Bank &

Finance

44%

Public

sector

16%

17

Continuity and Security Measures

Security measures are in compliance with Telenor security

requirements

Badge system to control physical access to project or customer

account premises

Project and customer data reside in the designated storage areas

with access limited to the project team members in within their roles

in the project

Set of IT security policies and measures to protect against viruses

and hacker attacks

Maintain a paper framework with consultants and employees to

ensure a legal accountability for improper handling of confidential

information and/or customer property

365/7/24 onsite security staff to handle emergency incidents

18

Language Practices

English is an internal language of written communications at Miratech. All project materials, emails, quality system are only maintained in English language

At a minimum intermediate level of English is a must for any Miratechconsultant and verified prior to hiring

Communication and English skills level are part of requirements to grow in seniority levels for each of employees

Above intermediate and advanced levels of English are required for team members who are assigned to management roles or to roles which require communications with the client

Miratech employs full time English and German teaching staff to maintain and improve English and German skills of employees

About Ukraine

Outsourcing to Ukraine

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A high availability of qualified personnel and the

state's proximity to Western Europe make it very

attractive for offshore outsourcing. Even better, prices

are 40%-50% lower than in Western Europe

Stronghold of high tech since the USSR epoch: 40%

of USSR’s science and technological industry was

based in Ukraine. About 70% of adult Ukrainians have

a secondary or higher education.

Cities/Centers of outsourcing: Kiev, Kharkov, Odessa, Lvov

UkraineSecond-largest country in Central and Eastern Europe with

population 46.6 million

Outsourcing industry

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Ukrainian offshore outsourcing companies have been providing

software development services since the early 1990s.

Growing pool of qualified human resources as well as European

mentality and competitive rates turned Ukraine into an exciting

emerging outsourcing destination.

Ukraine is now among Top 10 outsourcing countries in the world,

and inching up in the ratings.

Accelerated growth is forecast in BPO area, while ITO area might

experience more moderate growth within the next 3 to 5 years.

Economic situation has made the labor market even more attractive

to new investors, since the crisis stopped rapid wage growth in

several industries, including outsourcing. Infrastructure costs,

including office rent and communications, are also decreasing

Geography of Ukraine

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Kiev

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Good telecom and communication

infrastructure

An attractive cost structure that promises

tremendous savings

Capital CityProximity to EuropeHighly educated

tech workers

Kyiv was included (by Tholons) in Top 50

Global Emerging Outsourcing Cities list

Thank you for your time!