mis 001 gm-1
TRANSCRIPT
Dr. S A Pillai, MIIRSM (UK)MD, IIMSHE
PRESENTATION ON
GENERAL MANAGEMENT IN INDUSTRY
MIS-001 PGDM 1st semesterGeneral Management in Industry
After schooling from UP Board, passed BSc Engineering (Electrical) from IT, BHU in 1971
Qualified lead assessor for ISO 9001 quality management systems
Joined BHEL in 1972, worked in different capacities in sales, quality ,P & A, Safety and Management functions and superannuated as GM (HR) in July’ 08
Joined IIMSHE as Director in Aug’08
ABOUT FACULTY
MIS-001 PGDM 1st semesterGeneral Management in Industry
Human Resource Management Management Functions Management Behaviors Communications
AGENDA
MIS-001 PGDM 1st semesterGeneral Management in Industry
Men i.e. Human Resource is recognized as the most important element or asset since men & not organization create excellence & wealth
Industry is an entity where input material is processed into useful saleable product
Main elements on asset of an Industry are as given below which enables production in industry:
- Man -Money- Machines -Materials- Methods
WHAT IS AN INDUSTRY?
MIS-001 PGDM 1st semesterGeneral Management in Industry
It is a process of bring right skilled people & organization together so that the goals of each are met
HRM is concerned with the most effective use of people to achieve organizational & individuals goals
It is a way of managing people so that they give their best to the organization
HR along with financial & material resources contribute to the production of goods and /or services in an organization
What is HRM ?
MIS-001 PGDM 1st semesterGeneral Management in Industry
Machinery , Material , Money by themselves cannot improve efficiency or contribute to an increased rate of return on investment
It is a through combined & concerted efforts of people that money, materials or machines are harnessed t achieve organizational goals
But these efforts , attitudes & skills have to be sharpened continuously to optimies effectiveness of HR. This is where HRM plays a crucial role
What is HRM ?
MIS-001 PGDM 1st semesterGeneral Management in Industry
To help the organization reach its goal To employ skills & abilities of work force efficiently To provide the organization with well trained &
well motivated employees To increase to fullest employee’s job satisfaction &
self actualization To develop & maintain quality of life To communicate HR policies to all employees To help maintain ethical policies & behaviors
Objectives of HRM
MIS-001 PGDM 1st semesterGeneral Management in Industry
An organization that exists to produce goods & services has a good chance of survival if it consists of right people
Vast majority of people work to support themselves & their families
But people also work for many reasons other than security such as to keep busy, to feel useful, to create & achieve something
They want to gain recognition, achieve status and stretch their capabilities
CHALLENGES OF HRM
MIS-001 PGDM 1st semesterGeneral Management in Industry
To meet this multifarious needs, people join force i.e unions which create several obstacles & problems
Central challenge is continued improvement of organization
Another important function of HRM is to improve contribution made by people to organization through effective & efficient use of resources
CHALLENGES OF (CONT..)
MIS-001 PGDM 1st semesterGeneral Management in Industry
HR can be viewed as the sum of knowledge , skills, attitudes, commitment, values and the like of people of an organization
HRD aims for acquisition of capabilities that are needed to do the present job or the future expected job
HRD aims at overall development of HR in order to contribute to the well being of employees, organization & society at large
CONCEPT OF HRD
MIS-001 PGDM 1st semesterGeneral Management in Industry
HRD means developing and tapping hidden qualities in people in order to make them accomplish organizational goals
In other words HRD aims at helping employees to acquire competencies required to perform all their functions effectively and make their organizational do well
CONCEPT OF HRD(Cont..2)
MIS-001 PGDM 1st semesterGeneral Management in Industry
MANAGEMENT FUNCTIONS
MIS-001 PGDM 1st semesterGeneral Management in Industry
Management functions means:
* Managing the operations of any organization.* The concept of management functions are equally applicable in PSU, MNC, Pvt. Sector, Firm, Service Sector, Hospital, University, Charitable Trust or Political Organization.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Management Functions (Cont…)
The starting point for developing an understanding of the managerial concept is the various tasks which every manager has to perform and responsibilities he has towards the different society segment with whom he interacts in connection with job.
MIS-001 PGDM 1st semesterGeneral Management in Industry
A PROFESSIONAL MANAGER- A person who practices management as profession is a
professional manager.- Professional manager’s basic concern is the
organization or the company with which he works.- Professional manager is mainly responsible for
performance of the organization.- Managing involves collecting and utilizing resources:
* Money * Men * Material * Machines * Methods
- In the most optimal manner for achievement of some predetermined objectives or results.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Tasks of A Professional Manager Providing purposeful direction to the company. Managing survival and growth. Maintaining company’s efficiency in terms of profit
generation. Meeting the challenge of increasing competition. Managing for innovation. Maintaining balance between creativity and
conformity. Meeting the challenge of change. Decision making. Problem solving and decision making.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Providing purposeful direction to the Company Set objectives or targets to be achieved. Constantly monitor the progress and activities
to ensure that things are moving in desired direction.
Keep watch over the actions of employees to ensure they work in desired direction.
Prevent all such actions which may take the organization away from set direction.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Managing survival and growth “Survival of the fittest” is the law of jungle which
is equally applicable to the competitive market place where organisation struggle for survival
Ensuring survival of the organisation is the most critical task of the manager.
Besides survival manager has to ensure growth otherwise the organisation will be behind in the race by newer, healthier and more efficient organisation.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Managing Survival and growth (cont...) The survival and growth and of any
organisation depend on two factors: The first is the set of factors which are
internal to the organisation and are largely controllable. Those factors are choice of technology, efficiency of workers, competency of managerial staff, company image, financial resources etc.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Managing Survival and growth (cont...) The survival and growth and of any organisation
depend on two factors: The second factors of those which are
external to the organisation and over which if has little or no control. These factors are Govt. policy, laws & regulations, change in customer’s tastes or requirement, attitude, values, increasing competition.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Maintaining Orgainsation’s efficiency in terms of profit generation
A manager has not only to perform and produce results, but do so in the most efficient manager.
To produce results a manager requires input in the form of money, men, materials and machines.
The more output that manager can produce with the same input, the greater profit will be generated.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Maintaining Organisation’s efficiency in terms of profit generation (cont…)
Profit is the surplus or difference. The manager can generate between the value of inputs and outputs.
Profit is essential for survival and growth of a business.
Profit generated is uses for expansion, upgradation of technology, growth or paying dividends to shareholders.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Maintaining Organisation’s efficiency in terms of profit generation (cont…)
Business activities are undertaken to satisfy a need of the society in a manner which results in profit. It is not a charitable activity which is run merely to provide goods and services to society irrespective of whether, it is making profit or not.
Profit gives the cushion to take risk thing big and venture into relatively unknown areas.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Maintaining Organisation’s efficiency in terms of profit generation (cont…) Profits are one the cheapest sources of
financial growth, as they involve not interest liability nor putting the freedom at stake by having representative of financial institutions on Company’s Board.
Profitable company can turn unprofitable because of obsolete technology, inability to meet high fixed cost, high level of wastages, or product may be in demand by the customers.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Meeting the challenges of increasing competition
• In today’s fast changing world, one the critical tasks of a manager is to anticipate and prepare.
Competition is increasing in terms of more competitors, more products, wider variety of products, better quality of products, and a customer who is today better informed and more aware than ever before.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Meeting the challenges of increasing competition (cont…) The manager today has more
potential customers with easy access to these customers but yet the markets is flooded with many competitors approaching the same customers.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Managing for Innovation Innovation is finding new, different and better
ways of doing existing tasks. In business innovation has to be defined in terms
of additional valve to the existing products or services.
Value is not expressed in terms of cost or price but in terms of the difference it makes to the customers.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Managing for Innovation To plan and manage for innovation as an
on going task, the manager must have a close contact and relations with customers as the customers of source of innovation.
The manager must train his salesforce to keep their eyes and ears open for any type of information, ideas, suggestion, complaints, criticism and feed it back to the company.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Maintaining balance between creativity and conformity
Developing a new idea, concept can be very creative, challenging and exciting.
But it is very difficult to translate these ideas into a successful business.
This requires detailed planning, and organizing finance, marketing, administration etc.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Meeting the challenges of change A manager has to be change agent. The social, political, economic,
technical, cultural environment in which the company operates is always changing,
The company must keep pace and change accordingly.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Meeting the challenges of change (cont…) Within a organization, new types of
production technology may be introduced, existing products may be phased out, etc. All these imply a change.
A man by his very nature resist change, people perceive change as threat to their security. Change implies learning a fresh the new methods or processed and most people resist making this extra efforts.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Meeting the challenges of change (cont…)
There will always be change. It is the manager’s task to ensure that the charge is introduced and incorporated in a smooth manner with least disturbance and resistance.
Sharing details of change, educating people benefits of resulting from changes and building favourable opinion of the key. People in the organisation by involving them in the change process, makes manager’s task easy.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Meeting the challenges of change (cont…)
The ideal way of introducing proposed change is a few people and let the idea grow and build till the people themselves come round to asking for change.
However it may not be possible always to introduce change by consensus. There may be many limitation of time or money which may make the consensus method impractical.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Decision making Problem solving and decision making are inter
related. Making of a decision is the outcome of problem solving.
On unavoidable responsibility in the life of a manager is that of making decision.
A decision can be defined as a choices between alternative courses of action.
Sometimes it is difficult to choose between the alternative choices because the correct course of action is not always apparent.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Decision Making (cont…) An able manager makes decision bases on
the following:- reliable information.
- Seeks reactions to what he has in mind informally from trusted individuals with when he works.
- Compares his rational thoughts about the likely decision to be taken.
- Collects information which is supportive as well as unsupportive to his views.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Decision Making (cont…) Discuss with experienced managerial colleagues who
may provide useful observations on the issue. Manager may not be forced to take premature
decisions. Decision of routine nature are delegated to
subordinates. The most important aspect in decision making is the
need to be flexible and not rigidly attached to any particular approach.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Decision Making (cont…) A rational model of individual decision making
may be described as:- The decision maker wants to achieve the best
deal or outcome.- All relevant criteria and alternatives are known
to decision make.- Decision maker has ability to analyse the
information.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Decision Making (cont…)
• Ranking or numerical values are assigned to the preferences of decision maker in order of importance.
The preference of decision maker remain constant over time, producing consistency.
The alternative i.e. decision chosen eventually commands the highest score.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Decision making process Classify the issue or plan. Define and distinguish the issue from its symptoms. Make reasonable assumptions about unknown information. Generate a list of alternatives. Evaluate each alternative- determine its cost and benefits. Select and justify the appropriate alternative. Implement the chosen alternative. Monitor and review the effectiveness of the decision and take
corrective action when appropriate.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Problem solving and decision making
A typical approach to problem solving would include the following steps:
- Diagnosis of the problem.- Choosing a solution.- Solving the problem.- Implementing the solution.- Monitoring the result.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Diagnosis of the problem Problems are seldom isolated. They are
interrelated and several problem exist at the same time.
Before defining a problem, a manger picks up several signals that a problem exists.
Symptoms are detected which suggest that something is going wrong.
For example, symptoms may suggest that certain precautionary measures not taken w.r.t. safety.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Diagnosis of the problem (cont…) The effective manager will observe how
people around him are viewing actual or potential problems.
Manager will be sensitive to how the people around him will react.
By comparing his own perception of the problem with the perception of those around him, the able manager is better placed to define the problem.
It is note worthing that isolating and defining the problems is no easy task.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Choosing a solution The able manager mobilizes his team
towards an acceptance solution, but tries to build in flexibility in approach so that a change of direction can take place subsequently, if necessary.
Where problems are inter related, a number of than could be solved simultaneously.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Solving the problem If there are number of problems awaited solutions,
it is likely that the easier is tackled first. The manager should encourage the introduction of
fresh ideas and approaches to the solution of the problems and continuously review the progress in exploring the solution.
If required or in case of complex problem, the help of external specialist may be taken to arrive at solution.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Solving a solution (cont…) If the appropriate solution is not found
then, redefine the problem followed by a search for possible solutions that are likely to fit the problem.
However well qualified a person is to solve the problem, there are always benefits to be derived from tapping the minds of knowledgeable people.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Solving a solution (cont…) Often in practice, a solution to a problem may
be a compromise, in the sense that it is not a perfect solution but one which commands greatest degree of support from the managers team.
For example- Certain safety measures to control dust in working environment are proposed, but they fall short of desired practice because the production manager is not prepared to authorise the expenditure for a more elaborate set of measures.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Implementing the solution
Applying the solution to the problem. The process of implementation may
face difficulties which should be resolved to the extent possible.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Monitoring the result In monitoring the result, the manager
will want to know the degree of success in solving the problem.
MIS-001 PGDM 1st semesterGeneral Management in Industry
PRESENTATION PRESENTATION
ON ON COMMUNICATION SKILLSCOMMUNICATION SKILLS
MIS-001 PGDM 1st semesterGeneral Management in Industry
Importance of communicationImportance of communication Methods of communicationMethods of communication Effective communicationEffective communication Effective written communicationEffective written communication
AGENDAAGENDA
MIS-001 PGDM 1st semesterGeneral Management in Industry
A great deal of our time is spent communicating both in our leisure and at A great deal of our time is spent communicating both in our leisure and at workwork
Not only communication is vital in our everyday life ,it must be good and Not only communication is vital in our everyday life ,it must be good and effectiveeffective
In safety management , communication is of paramount importance because In safety management , communication is of paramount importance because improper or failure in communication could result in harm ,injury ,or fatalityimproper or failure in communication could result in harm ,injury ,or fatality
. .
4 IIMSHE4 IIMSHE
Importance of communicationImportance of communication
MIS-001 PGDM 1st semesterGeneral Management in Industry
Management has necessary information for Management has necessary information for planning ,controlling ,organizing and directing the planning ,controlling ,organizing and directing the activities of organizationactivities of organization
The activities of different depts can be co-ordinated The activities of different depts can be co-ordinated and all contribute to meeting aims of organizationand all contribute to meeting aims of organization
Individuals understand what is required of them and Individuals understand what is required of them and they are integrated into organization they are integrated into organization
Good relationships with all concerned is maintainedGood relationships with all concerned is maintained
Importance of communication (cont)Importance of communication (cont)
MIS-001 PGDM 1st semesterGeneral Management in Industry
Methods of communicationMethods of communication Communication could be formal or informal Communication could be formal or informal Informal communication is more effective since Informal communication is more effective since
it is through network of social relationships it is through network of social relationships which exists in the organization.which exists in the organization.
Broadly following are 3 methods of Broadly following are 3 methods of communicationscommunications
VerbalVerbal WrittenWritten visualvisual
MIS-001 PGDM 1st semesterGeneral Management in Industry
Verbal communicationVerbal communication Majority of our time is spent in Majority of our time is spent in
communicating verbally. It includes communicating verbally. It includes meetings, dealing with contractors, meetings, dealing with contractors, talking on phone etc.talking on phone etc.
Advantages of verbal communication areAdvantages of verbal communication are since it is direct, misunderstanding can be since it is direct, misunderstanding can be
quickly clarifiedquickly clarified Feedback is immediateFeedback is immediate
MIS-001 PGDM 1st semesterGeneral Management in Industry
Disadvantages of verbal communicationDisadvantages of verbal communication
No permanent record available No permanent record available Information is between to persons onlyInformation is between to persons only Large amount of technical information can Large amount of technical information can
not be communicated. not be communicated. Message may be distorted by onward Message may be distorted by onward
transmissiontransmission Things may be said out of contextThings may be said out of context
MIS-001 PGDM 1st semesterGeneral Management in Industry
Written communicationWritten communication In PSUs , this method is essential in In PSUs , this method is essential in
many situations but it has also its own many situations but it has also its own advantages and disadvantages.advantages and disadvantages. Advantages of written communicationAdvantages of written communication Permanent recordPermanent record Reference can be made to clarify pointsReference can be made to clarify points Information can be absorbed at the receipts Information can be absorbed at the receipts
own speed own speed
MIS-001 PGDM 1st semesterGeneral Management in Industry
Disadvantages of written communicationDisadvantages of written communication May not be cost efficient May not be cost efficient Time consumingTime consuming Lack of personal touch could result in Lack of personal touch could result in
misinterpretationmisinterpretation Feedback is not immediateFeedback is not immediate Can’t be quickly modified after Can’t be quickly modified after
transmissionstransmissions
MIS-001 PGDM 1st semesterGeneral Management in Industry
Visual communicationVisual communication Includes following which has limited Includes following which has limited
impact but help in presenting impact but help in presenting technically completed statistical technically completed statistical informationinformation
-Posters -Posters -Notices -Notices -Visual aids -Visual aids -Films, slides -Films, slides -Photographs -Photographs
MIS-001 PGDM 1st semesterGeneral Management in Industry
Non verbal communicationNon verbal communication
It is 4 to 5 times more effective than verbal but It is 4 to 5 times more effective than verbal but it has limited useit has limited use
Common methods of nonverbal communication Common methods of nonverbal communication -Positioning -Postures-Positioning -Postures -Gestures -Head movements-Gestures -Head movements -Facial expressions -The eye expressions-Facial expressions -The eye expressions
MIS-001 PGDM 1st semesterGeneral Management in Industry
Effective communicationEffective communication Verbal or written communication could be Verbal or written communication could be
made effective by following made effective by following 1.1.Use language which can be easily Use language which can be easily
understood by receptorsunderstood by receptors 2.2.Use simple, direct, commonly used Use simple, direct, commonly used
wordswords 3.3.Sentences should be grammatically Sentences should be grammatically
correct, short and without spelling mistakescorrect, short and without spelling mistakes
MIS-001 PGDM 1st semesterGeneral Management in Industry
Effective communication Effective communication (CONTINUED)(CONTINUED)
4.Avoid jargons or slang words or phrases4.Avoid jargons or slang words or phrases
5.Give personalized touch 5.Give personalized touch
6.Communication should reflect positive attitude of 6.Communication should reflect positive attitude of communicators communicators
7.Put only relevant few facts without exaggeration7.Put only relevant few facts without exaggeration
8.Avoid personal attack or criticism8.Avoid personal attack or criticism
9.Be brief.9.Be brief.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Good written communication skillGood written communication skill The ability to communicate clearly in writing is one The ability to communicate clearly in writing is one
of the most important skill.of the most important skill. It helps to get your ideas across effectively and to It helps to get your ideas across effectively and to
get the desired results in business and personal get the desired results in business and personal life.life.
It is a skill one can learn and everybody should It is a skill one can learn and everybody should learn to be successful.learn to be successful.
One must arouse and hold the interest of the One must arouse and hold the interest of the reader of communication from first word to last reader of communication from first word to last and not throw in waste paper basket.and not throw in waste paper basket.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Interesting and effective writing Interesting and effective writing The purpose of writing is to communicate a thought , The purpose of writing is to communicate a thought ,
an idea, a sentiment, a fact.an idea, a sentiment, a fact. The more concrete and concise these elements are The more concrete and concise these elements are
in a communication, they take less time and liked by in a communication, they take less time and liked by reader.reader.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Interesting and effective writing Interesting and effective writing Reader does not have time to go through the long Reader does not have time to go through the long
letters and hence it should contain only essentials letters and hence it should contain only essentials and avoid unnecessary sentences.and avoid unnecessary sentences.
As a general rule ,one can organize a letter into three As a general rule ,one can organize a letter into three parts—parts— Tell why you are writing Tell why you are writing Give important factsGive important facts Describe what you would like the recipient to do Describe what you would like the recipient to do
MIS-001 PGDM 1st semesterGeneral Management in Industry
Interesting and effective writing Interesting and effective writing (Continued)(Continued) Keep language lively – focus on keeping Keep language lively – focus on keeping
language active and preciselanguage active and precise
-Weak :- the demand for the prisoner’s -Weak :- the demand for the prisoner’s release was not accepted by the release was not accepted by the president.president.
Better :- president refused to free the Better :- president refused to free the prisoner. prisoner.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Accuracy Accuracy
It is very important because the person It is very important because the person you are writing to, may not know you you are writing to, may not know you nor he is familiar with circumstances nor he is familiar with circumstances which caused you to write. Therefore which caused you to write. Therefore be specific giving all the pertinent be specific giving all the pertinent information accurately.information accurately.
Clarity Clarity The following will make letter easily The following will make letter easily
and clearly understood.and clearly understood. -Keep paragraph short. Frequent -Keep paragraph short. Frequent
paragraphs break up solid/ heavy look paragraphs break up solid/ heavy look of letter.of letter.
-Keep sentences short-Keep sentences short -Keep word short-Keep word short
MIS-001 PGDM 1st semesterGeneral Management in Industry
CLARITY CLARITY (Continued)(Continued)
Avoid round about words and use simple Avoid round about words and use simple word as given in the next slide in the table:-word as given in the next slide in the table:-
MIS-001 PGDM 1st semesterGeneral Management in Industry
Clarity (Continued)
Word Instead ofFor On behalf of
About With regard toIn In the matter of
During In the time ofTo In order to If In the event of
Some In a number of cases For For the purpose of In In the case of
Occasionally On a few occasions Because In view ofAbout In the connection with About In regard to
For For the purpose of
Positive attitude Positive attitude A study of Harvard University found that a A study of Harvard University found that a
person gets job or a promotion 85% of the person gets job or a promotion 85% of the time it is because of his attitude and only time it is because of his attitude and only 15% of the time because 15% of the time because ofof intelligence, intelligence, knowledge & performance.knowledge & performance.
Thus positive attitude is the most important Thus positive attitude is the most important and applies to every sphere of life personal and applies to every sphere of life personal as well as professional as well as professional
No one can be a good executive without No one can be a good executive without positive attitude.positive attitude.
MIS-001 PGDM 1st semesterGeneral Management in Industry
Positive attitude Positive attitude (continued)(continued)
Our attitude determines how we look at a Our attitude determines how we look at a setback setback
To a positive thinker, attitude can be a stepping To a positive thinker, attitude can be a stepping stone to successstone to success
To a negative thinker, it can be stumbling block To a negative thinker, it can be stumbling block To a positive thinker, every problem comes with To a positive thinker, every problem comes with
an equal or greater opportunityan equal or greater opportunity
MIS-001 PGDM 1st semesterGeneral Management in Industry
Importance of attitude to organizationImportance of attitude to organization Why some organizations are more Why some organizations are more
successful than others?successful than others? It is because they think and act positively. It is because they think and act positively.
They do so investing in their most valuable They do so investing in their most valuable asset- peopleasset- people
The change in people’s attitude is the most The change in people’s attitude is the most vital for any organization to increase vital for any organization to increase productivity and profitability.productivity and profitability.
MIS-001 PGDM 1st semesterGeneral Management in Industry
How to recognize people with positive attitude How to recognize people with positive attitude People with positive attitude have a certain People with positive attitude have a certain
personality traits that are easy to recognize. personality traits that are easy to recognize. They are They are
Caring Caring ConfidentConfident Patient Patient HumbleHumble CheerfulCheerful Live balance lifeLive balance life
MIS-001 PGDM 1st semesterGeneral Management in Industry
How to recognize people with positive attitudeHow to recognize people with positive attitude((continued)continued)
-Avoid criticism-Welcome everywhere-Courteous - well behaved -concerned about others-honest-committed
MIS-001 PGDM 1st semesterGeneral Management in Industry
Benefits of positive attitudeBenefits of positive attitude Benefits to individualBenefits to individual
Makes a pleasing personalityMakes a pleasing personality is energizingis energizing Increases enjoyment in life Increases enjoyment in life Inspires others around youInspires others around you Helps to contribute to societyHelps to contribute to society
MIS-001 PGDM 1st semesterGeneral Management in Industry
Benefits to the organizationBenefits to the organization Increases productivityIncreases productivity Foster teamwork Foster teamwork Solves problemsSolves problems Improves qualityImproves quality makes cordial and peaceful atmospheremakes cordial and peaceful atmosphere Breeds loyaltyBreeds loyalty Develop interpersonal relationship with Develop interpersonal relationship with
employees, customers, suppliersemployees, customers, suppliers
MIS-001 PGDM 1st semesterGeneral Management in Industry
How to develop positive attitudeHow to develop positive attitude Change focus, look for the positive or brighter sideChange focus, look for the positive or brighter side Be an optimistBe an optimist Make a habit of doing it nowMake a habit of doing it now Develop an attitude of gratitudeDevelop an attitude of gratitude Get into a continuous education programGet into a continuous education program Build a positive self esteem Build a positive self esteem Stay away from negative influencesStay away from negative influences Learn to like the things that need to be doneLearn to like the things that need to be done Start day with something positiveStart day with something positive
MIS-001 PGDM 1st semesterGeneral Management in Industry
Winner / positive thinker versus loser / negative thinkerWinner / positive thinker versus loser / negative thinker
The winner always has a program. The winner always has a program. The loser always has an excuse.The loser always has an excuse. The winner says “let me do it for you”.The winner says “let me do it for you”. The loser says “ that is not my job”.The loser says “ that is not my job”. The winner sees an answer for every problem. The winner sees an answer for every problem. The looser sees a problem for every answer.The looser sees a problem for every answer. The winner says “ it may be difficult but it is possible.” The winner says “ it may be difficult but it is possible.” The looser says “it may be possible but it is too difficult.The looser says “it may be possible but it is too difficult.
MIS-001 PGDM 1st semesterGeneral Management in Industry
THANK YOU
MIS-001 PGDM 1st semesterGeneral Management in Industry