MIS an overview

Group Members.(No.8)Sanket Vijaykumar Jagare. -201020Ishan Janabandhu. -201022Sneha Gharat. -201015Priyanka Patil. -201037Sneha Patil. -201039 Vivek Raj. -201057

MIS an overview & application of MIS in Logistic Industry.

Content.Case studies of advance MIS systems.

Overview of MIS.

MIS Application example with excel demo.

Demonstration of report Generation of MIS

application.

Advanced Applications of MIS

Case Studies…

Case study 1 ERP

Company details:Colgate is one of the leading MNC in the world in producing toothpaste. Being one of the oldest toothpaste producers Colgate enjoyed a wide spread consumers all over the world.

Problem faced:Since Colgate centers were distributed all over the worlds they faced a serious problem regarding maintenance of process and single central repository of information. Even though before implementation Colgate had database but the efficiency was not enough to maintain the complex real world process. As a result Colgate found that:1.90% of times it gave mis-delivery to customers.2.98 % times the goods were not delivered on time.

SAP Implementation:

Colgate then decided to implement ERP for maintaining their business flow and decision. They decided upon and implemented the SAP R/3 ERP.

Results:Within a short span of implementing ERP Colgate found:1.Now deliveries were on time and to the correct consumer2.The decision making capabilities increased manifold.

Case study 2 Procurement Management

Client:The US Department of Housing and Urban Development's (HUD) Federal Housing Administration (FHA) is an agency which looks after the housing development in U.S.

Problem faced:Since the above company was dealing with respect to housing and development, the company was finding difficulty in maintaining various commitments and obligations regarding various contracts.As a result the organization was facing various problems with respect to maintaining various procurements.

Procurement Management Implementation:To solve the above problem of procurement the HUD implemented a centralized procurement management system.This centralized procurement management system was connected to various logical centers of HUD and used to collect various data at various intervals.The main job of the PMS was to monitors commitments and obligations for Federal contracts and Contract information.

Result of implementationWithin 2 months after implementation HUD was able to successfully handle all detailsThey got following advantages:•Monthly, quarterly, and annual reporting at the detail and summary levels for budget execution and business analysis •Automated reconciliation between the contract management system •Elimination of manual steps, data re-entry, and reconciliation problems. •Simplified reporting through repurposed data.

Case study 3 Customer Relationship Management (CRM):

Company details:Telestra is a leading company in electronics and networking in Australia.

Problem facedThe company having its headquarters in Melbourne has faced serious problems with respect to customer related services.The problem was that was potential users of Telestra products were widely spreadbut their were no enough centers available to support them as a result they were loosing certain good amount of customer from areas which were far away from Melbourne.

Seibel CRM Implementation:In order to solve the above problem Telestra implemented the Seibel CRM.They established 20 centers all over Australia and had nearly 120 people working in call centers to provide customer oriented service.

Result of Implementation:After few months of implementation the CEO of Telestra came out with the news that the customer base has increased by many times the initial capacity and profit and revenue of the company has increased manifold.

Conclusion:Thus by implementing Seibel CRM across various parts of the country, Telestra earned good profit and increased customer base.

Case study4 Supply Chain Management (SCM):

Supply chain management is used to streamline traditional supply chain process. Supply chain process consists of chain distributors, dealers, retailers or resellers and final link of this chain is the customer who receives goods through this chain. Efficient delivery of goods with effective logistics management is carried in SCM process. Consider example of pizza outlets. If efficient delivery is not followed, nobody will bye it again. If customer is made happy with proper sales and service, he can become potential customer for future for the company.

MIS An MIS gives information through data analysis. The

foundation of MIS is the principles of management and its practices.

MIS

InformationManagement System

Processing Controlling

Organizing

Collection ofComponents toachieve Goal.

Processed Data

Management Information System

The basic components of CBIS are as

follows:

People

Network

Hardware

Database

Software

Procedures

Components of a Computer-Based Information System

Hardware: a set of devices such as processor, monitor, mouse, keyboard, printer etc. that accepts data, processes and displays it.

Software: a set of computer programs that enables the hardware to process data.

Database: an organized collection of related files or records that stores data and the association amongst them.

Network: a connecting system that permits sharing of resources among different computers.

Procedures: the strategies, policies, methods, and rules for using the information system.

People: the most important element in information systems; includes those people who work with the information system or use its output.

Capabilities of Information System:

Information systems must be able to do the following:

Provide fast and accurate transaction processing.

Provide large-capacity, fast-access storage.

Provide fast communications (machine to machine, human to human).

Reduce information overload.

Span boundaries.

Provide support for decision making.

Provide a competitive weapon

MIS and Decision Making Concepts: Decision making concepts has following characteristics:1.Sequential in nature.2.Exceedingly complex due to risks and trade offs.3.Influenced by personal values.4.Made in institutional settings and business environment. A decision making process has following phases:

*Intelligence *Design *Choice

MIS has more than one definition.

1.The MIS is defined as a system, which provides information support for decision making in the organization.

2.The MIS is an integrated system of man and machine for providing information to support the operations, the management and the decision making function in the organization.

3.The MIS is defined as a system based on the database of the organization evolved for purpose of providing information to the people in the organization.

4.The MIS is defined as a Computer-based Information System.

Operational Level Planning

TopLevel

Planning

Middle Level Planning

Transaction Processing System

Decision Control System

Strategic Control System

MIS Structure

MIS is an arrangement of data processing and information system in an orderly manner to support the management in achieving the business objectives. The MIS concentrate on the quality of input satisfying the parameters like impartiality, validity, reliability, consistency and age. The MIS provides a system for data processing and data analysis. The MIS is a combination of the deterministic and the closed systems and the probabilistic and the open systems.

The MIS as an open system supports the organization in the functioning of the other systems. Irrespective of the organization structure, the industry or the business, public or private sector the MIS is a model consisting of the various subsystems. The subsystems are shown as follows:

SCM in MEARKES…

Objectives:-

• Maintenance of processes and single repository of database.

• Monthly, quarterly, and annual reporting at the detail and

summary levels for budget execution and business analysis

• Decision supports in operational level.

• Control and track flaws.(miss delivery and time delays)

• Supports in CRM.

• Support the management in achieving the business objectives.

• Quality Assurance.

MUMBAI REGION STRUCTURE OF MAERSK.

Data Storage & Access

Processing

Transaction Processing

Data Validation

Data Processing Operation Search &Application Packages

Exception Reporting

Data Acquisition Query Processing

ProductionSourcing

Data Entry

Expert & ArtificialIntelligent Systems

Decision Support System

Database & Knowledge Base

General Model of a Management Information System

MISModel

SCREEN-SHOT OF REPORT MACRO PAGE

QUALITY CONTROL REPORT