MIS Applications

IIPM

Industry Specific - To input, capture, process, store, generate output and control business functions with information

MIS in CRM

Strategic Relationships with Existing customers Using customer information for better services Creating customer values and loyalty programs Implementing integrated CRM Solution strategy Attraction of new customers

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MIS in E-Commerce

Cross-selling and Up-selling mechanism Direct Marketing & Fulfillment Customer Support and Services Field service operations (extended support) Retention Management Online trouble ticketing Exa: eBay, WOOT, Zappos, Rediff-shopping

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MIS in Retail

Centralized Inventory & Stock Bills Management Customer Data Management CRM & Promotions RFID (For automated scanning of goods &

prices) Staff Scheduling and Performance

Management Exa: Big Bazzar, Pantaloons, etc.

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MIS in SCM

Supply chain replenishment Collaborative Planning Collaborative Product Management E-Procurement E-Logistics Supply chain Execution control E-Enabled strategic component supplier

relations Process outsourcing Example: Dell with Zero inventory level precision

working

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MIS in Special Areas

Government Organizations (Income-tax, BSNL, etc)

Non-Profit Organizations (CRY-donation mgmt, volunteer mgmt., contact mgmt., Finance mgmt.)

Corporate Performance (Balance Scorecard) Project Management Information System

(XIMB) Open Marketplaces (to manage business hub)

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Management Information Systems

IIPM

To input, capture, process, store, generate output and control business functions with information available

Information Systems – in market Transaction Processing Systems Marketing Information Systems Management Information Systems Decision Support Systems Executive Information Systems Online Analytical Processing

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How it works

User does Data Entry TPS will process records It will be stored in Databases User can generate filters and reports For single use, user can do enquiry processing

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Information System

It accepts inputs in the form of raw data, process them, and provide output in the form of information.

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Source: http://www.tutor2u.net/business/organisation/decisionmaking.htm

Organizational Decision Making

TPS – Transaction Processing

Batch Processing Real time – Online Transaction Processing

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Functional Information Systems

Accounting Information Systems Finance Information Systems Manufacturing Information Systems HR Information Systems Marketing Information Systems Operations Information Systems

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Management Information Systems

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MIS for Strategic Planning & Decision Making

MIS for Tactical Planning & Decision Making

MIS for Operational Planning, Decision making and Controls

TPS & Inquiry responses

Characteristics of MIS

Management Oriented Management Directed Integrated Systems Common Data Flow Planning Subsystems Concept Common Database Flexibility

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Management Reporting

Periodic Scheduled Reports Exception Reports Demand Reports and Responses Push Reports

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MIS – Functional Areas, DSS & EIS

Br ing ing a l l co lors o f bus iness on screen

Use of MKIS

Market Research and Forecasting Sales / Product Management Advertising and Promotion Sales-force Automation Interactive Marketing

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Use of Manufacturing IS

Manufacturing Execution System Process Control System Computer Integrated Manufacturing

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Use of HRIS

Staffing Training & Development Compensation Analysis Balanced Score Card

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Use of FIS

Cash Management Investment Management Capital Budgeting Financial Planning

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DSS – Decision Support System Computerized systems that supports in

decision making in organization at each level

Provides: Information Assets Data Figures Summary Reports Forecast Figures Evaluation of Decision Options

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DSS – Characteristics

Interactive Supports Decision Making Independent or as Sub-System Enhance Accuracy, Relevance, overall

effectiveness Flexible Quick and meaningful information

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EIS – Executive Information System Computerized systems that satisfies

informational needs of top executives Has combined features of DSS and MIS Mostly showcase graphical summary Have drilling down facility Used in crisis management, strategic planning,

employee relations, internal and external monitoring

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OLAP: Online Analytical Processing Drilling Slicing and Dicing Changing Displays Complex Modeling Time Intelligence

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MIS – Design and Implementation

MIS Design Process

Identification of user set and interfacing organizations

Identification of decision areas Definition of decision areas Development of a model of the system Decision model specification Specification of information requirements

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System Development Life Cycle

Requirement Gathering (Define) Planning of Software Model (Design Blue-

Print) Develop (User Interface, Logic, Code,

Database) Testing Deployment (Implementation) User Training Maintenance (Trouble Shooting)

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Make or Buy

MIS In-House MIS Procurement

RFI Evaluation Select a Vendor

MIS Outsourcing

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Organizational Change

Involvement Responsibility Change management Education Training

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Implementation Process

Organizing for Implementation Developing Procedure for Implementation Train the Users Hardware & Software Acquisition Develop Forms for Data Collection Developing Files for Storage of Data Test System Cutover Documenting the System

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Evaluation Criteria

Improvement in Quality of Information Improvement in Quantity of Information Improved Decision-Making Improved Organization Performance Financial Objectives Customer Objectives

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Thanks

Vatsal Shah (99240 68585) Consultant & Mentor - Pragmatic Consultancy

Lecturer – United World, IIPM, DIMC, Future Group

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