Re-imagining services delivery with the cloud

John Weigelt

National Technology Officer

Microsoft Canada

Pre-PC Era(1980)

PC Era(1995)

Internet Era(2000)

Consumer Era(Today+)

21st century implicit and natural computing

• Increasingly natural interfaces

• Embedded intelligence in everyday objects

• Ubiquitous network access and cloud services

COMPUTING ERAS: PAUCITY TO PLETHORA

MainframeEra

TECHNOLOGY EVOLUTION

Cloud | Attributes

OPPORTUNITIES

• Increased Productivity & Agility

• Performing IT more cheaply

• Capitalizing on new ways to address individuals and business

• Benefitting from further democratization of IT

• Operating services without IT limits

• Leveraging the cloud to reach a world wide audience

• Developing transformative experiences and solutions

7

Microsoft’s Datacenter Evolution

Containers

Scalability and …Sustainability

Datacenter Co-Location

Generation 1

Modular DatacenterGeneration 4

Server

Capacity

Rack

Density and Deployment

Quincy and San Antonio

Generation 2

Chicago and DublinGeneration 3

Deployment Sca le Uni t

IT PAC

Time to MarketLower TCO

Facility PAC

http://blogs.technet.com/b/microsoft_on_the_issues/archive/2010/11/11/the-economic-impact-of-the-cloud.aspx

9

Cloud & Mobile is revolutionizing commerce 3. Enabling emerging market businesses4. Balancing the competitiveness of nations

Canada Cloud Context

“ Cloud computing may feel like a last resort to many CIOs and IT managers because they are running out of options to deal with the ever-growing deluge of data, the complexity of making enterprise applications work together and what must sometimes feel like the grunt work of managing multiple data centres.”

While 61% of Canadian Businesses say they don’t know enough about the Cloud, 80% agree that there is value in moving to the cloud

Unaware

they're using

Cloud

19%

Using Cloud

Services

29%

Don’t know enough

to get in the cloud

35%

Simply not in

the cloud

17%

Microsoft Canada & Leger Marketing Survey of

Canadian Business, Oct 2011

However according to the IT World the biggest challenge to acceptance in Canada is determining how to write the ROI model.

CUSTOMER SERVICE PROVIDERS GLOBAL PROVIDERS

SALESFORCE.COMSALESFORCE.COM

ORACLE

PRIVATE

PUBLIC

ORACLE

IT as a SERVICE

12

CUSTOMER SERVICE PROVIDERS GLOBAL PROVIDERS

PRIVATE

PUBLIC

13

CUSTOMER SERVICE PROVIDERS GLOBAL PROVIDERS

PRIVATE

PUBLIC

THE CHALLENGE

The likelihood of the (US) government resorting to searches of personal data from provincial Canadian public sector authorities held by, or accessible through, service providers in the United States as a reliable law enforcement or counterterrorism tool is “vanishingly small.” – Fred Cate – paper to trilateral committee on transborder data flow

“While the USA PATRIOT Act does not create a restriction on the movement of data across borders, misperceptions surrounding it appear to be negatively impacting data flows”

“The Questionnaire (of the business community) indicated the occurrence of misperceptions within the business community regarding the USA Patriot Act, and how the lack of clarity surrounding this piece of legislation has resulted in lost opportunities.”

http://www.ic.gc.ca/eic/site/ecic-ceac.nsf/eng/h_gv00520.html

Public Value

Policy Outputsand Outcomes

EfficiencyQuality of Service

ExperiencePublic Trust

Improvedpolicy outcomes

Faster policy delivery

Lower cost

Variable cost base

Transparency

AccessibleServicesand data

Citizen Engagementand participation

Enhanced security

Greater sustainability

How to quantify Cloud Benefits

Describe in Government Value terms

Public Value Framework–Connecting the dots for Government Cloud

Ultimate Business Goal: PUBLIC VALUE

Operating KPIs

Improve Service Quality/ SLA adherence ITSM and BSM;

Outsourced servicesshared services

Communication& Collaboration

Analytics MobilityCloud

Business Initiatives

CoreFinancial KPI

Policy Outcomes

Energy efficiency & sustainable infrastructure

Reduce Cost of delivering IT services

Data center consolidation/optimization

Improve Speed of app deployment

Application automation, app-ready infrastructure

Decrease Carbon Footprint

Data center services

Improve Securityof apps & infrastructure

deployment

Enterprise security

InnovationSolutions

Centralized security certification

More data & apps on-lineDecrease technology costsReduce real estate costs

Process / Function

COSTCAPITAL

Service Quality Efficiency Public TrustExecutive KPIs

Whole-of-government Platform Solutions

IT improvements

Business Outcomes

Objective Approach Results

• Reduce costs

• Reduce complexity

• Reduce number of # email

systems

• Increase security

• U of T conducted an extensive business

analysis prior to deciding on the cloud

• incl.

• Privacy Impact Assessment

• Technical assessment

• Extensive consultation

• Using a staged roll out to clients

• Email system consolidation

• Office 365 available to all students

• Addressed Student demand for

modern services

• Addressed strict compliance

requirements

• Significantly reduced costs

University of Toronto

Cloud Services to meet student demand

1. COST – Reduce Capex

Government of Ontario

Sees Waves of Potential After Testing Private Cloud Solution

As Ontario sought to modernize its aging infrastructure, its government wanted to test the feasibility of setting up a private cloud. Challenge

Results

Solution

• Updated IT infrastructure and aligned with introduction of new data centre• Architected services to share underlying infrastructure resources without losing

privacy and security• Brought agencies onboard in a cost-effective manner• Aligned with industry best practices to keep Ontario at the forefront of the digital

world

The Government of Ontario collaborated with Microsoft to test the feasibility of expanding a chosen set of IT services to a private cloud built on Windows Server® 2008 R2 with Hyper-V™ technology and Microsoft® System Center data centre solutions.

4. Flexibility

Aer LingusAirline Improves Service Offerings, Developer Opens Opportunities with Cloud Services

Aer Lingus wanted to make their online static route-maps more dynamic and actionable without consuming significant bandwidth.

Challenge

Results

Solution

Quickly brought the solution to market and opened new opportunities to improve offerings, while avoiding capital infrastructure costs.

Aer Lingus teamed with iPlanit and used the Windows Azure platform to develop the Dynamic Route Maps application which leverages a hybrid cloud to deliver business results.

8. Rapid Development of New Business

http://research.microsoft.com/en-us/collaboration/fourthparadigm/default.aspx

PhyloD is Statistical tool developed by Microsoft Research used to analyze DNA of HIV from large studies of infected patients

• 100’s of HIV and HepC researchers actively use it

• Typical job: 10 – 20 CPU hours;• Extreme jobs: 1K – 2K CPU hours• Large number of test runs for a given job (1 – 10M tests)• Highly compressed data per job ( ~100 KB per job)

Data-Intensive Scientific Discovery

CASE STUDY

Company Profile:

Benefit Drivers:• Efficiency

• Reduced its hosting costs by two orders of

magnitude by eliminating the need for physical

servers and expensive licenses

• Increased speed of its location-based services by

six times

• Agility• Improved ability to focus on core business

Situation/Solution:Looking to replace expensive Oracle database software that it used for its location-based services and that it hosted with a third-partyprovider, DMTI Spatial turned to the Windows Azure™ platform.

Key Advances:By using the Windows Azure platform, including

Microsoft® SQL Azure™ and Windows Azure

Marketplace DataMarket, DMTI reduced its hosting

costs, improved the performance of its service, and

can now better focus on its core business.

Location Data and Services Firm Speeds Performance Six Times with Cloud Services

“It is two orders of magnitude cheaper for us to host our web services on Windows

Azure than with a hosting provider.”—Arthur Berrill, Vice President of Technology,

DMTI Spatial

Founded in 1994 and based in Toronto, Ontario, DMTI Spatial is an

independent software vendor that offers location-based business intelligence

solutions and web services to businesses in Canada.

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http://www.globalfoundationservices.com/security/documents/SecuringtheMSCloudMay09.pdf

http://blogs.technet.com/b/microsoft_on_the_issues/archive/2010/11/11/the-economic-impact-of-the-cloud.aspx

http://technet.microsoft.com/en-us/edge/it-showcase

www.microsoft.com/cloud

© 2012 Microsoft Corporation. All rights reserved.

This presentation is for information purposes only. Microsoft makes no warranties, express or implied, in this summary.

Microsoft, Active Directory, Bing, BizTalk, Excel, Forefront, InfoPath, Kinect, Lync, Microsoft Dynamics, SharePoint, Silverlight, SQL Azure, SQL Server, Surface, Visual Studio, Windows, Windows Azure,

Windows Mobile, Windows Server, and Xbox are trademarks of the Microsoft group of companies.

The names of actual companies and products mentioned herein may be the trademarks of their respective owners.

John Weigelt

johnwei@microsoft.com

thumbtackhead.ca

@thumbtackhead