MISB-600 Managing Information Technology

• Roll call / Syllabus / Calendar

• Group Project – brief explanation– Choose groups ( 5 per group)

• Why are you taking this class (now)?• --Break--

• Chapter 1: Foundations

• Small Groups: Cases

Chapter 1: Introduction to IS

• Why are we discussing this?

• Roles of IT

• Where we are going: Viewing IT from a business perspective

• Networked computers, networked enterprises

• Business Process Reengineering

• Competitive Advantage

Why are we discussing this?

Foundation Concepts of IS (ch. 1-2)

Technology of IS (ch. 4-7)

Applications of IS (ch. 8-12)

Development of IS (ch. 3)

Management of IS (ch. 13-15)

Defining IS

• An information system is an organized group of – people, – data resources – software, – hardware, – communications networks, and

• that – collects, transforms, and disseminates information in

an organization.

People: who is involved?

• IS Specialists

• End users (everyone else)– Managerial

IT: What is involved?

• The hardware, software, and communication networks are the information technology.

• IT is defined as “the hardware, software, telecommunications, database management,and other information processing technologies used in computer-based information systems.”

How to measure IS success

• Efficiency– Minimizing costs, time, & IT usage

• Effectiveness– Enhancing productivity– Supporting business

goals & culture – Increasing business value

How to achieve IS success

• User involvement

• Executive support

• Good planning

• Realistic expectations

• How to prevent success:– Lack all the above– Changing plans &

requirements

Roles of IT in business

• Support of business operations

• Support of managerial decision making

• Support of strategic competitive advantage

Internetworked Computers

• Client/server

• Network computing

• Network computers

• LANs & WANs

• Legacy systems

Internetworked Enterprise

• Electronic commerce

• Enterprise collaboration systems (aka Groupware)

Business Process Reengineering

• Not exclusive domain of IT

• Henry Ford

• Fundamental redesign of business processes– Marketing, accounting, operations, etc.

Cases

• NetMarket & CUC International

• Tates Thermographers

• Reuters and Bloomberg

• Campbell Soup

• Mazda Motor Corporation