misecuremessages apple app user guide (6.3 server) · 2 misecuremessages apple app user guide if...

miSecureMessages Apple App User Guide All rights reserved © May 2014

Product Overview The miSecureMessages Apple App provides secure messaging and paging services for iPhone, iPad, and

iPod Touch devices using Amtelco’s miSecureMessages service. The miSecureMessages Apple App

receives notification of secure messages sent from the miSecureMessages Web Service via the Apple

Push Notification Service. The user can view and respond to messages and can initiate messages to other

miSecureMessages users.

When you receive a notification, you must acknowledge the notification and then can view the message in

its entirety through the miSecureMessages App using Secure Socket Layer (SSL) encryption. Viewing the

message results in a read receipt being returned to the web service. You can select from a list of pre-

defined reply messages or can enter a custom reply. Replies are sent securely back to the web service.

You can also initiate a secure message to other registered miSecureMessages users within your company

or organization.

Requirements Apple iOS 6.0 or later with a Business Use data plan

miSecureMessages Apple App

A license key from your miSecureMessages provider

Obtaining a Valid License Install the miSecureMessages Apple App by downloading it from the Apple iTunes store. To eliminate

middle steps, which potentially could cause technical errors, please download the app from the App Store

that is built into your mobile device (rather than downloading the app from your person computer’s

iTunes program and then syncing to the mobile device).

If an error should occur while attempting to open the miSecureMessages app for the first time, please

delete the app from both your device as well as your iTunes account. Then, re-download the app (directly

from your mobile device’s App Store again if possible).

After you download the miSecureMessages App, your miSecureMessages license key must be entered

into the miSecureMessages App and the app must be registered. Contact the company or organization that

is hosting your miSecureMessages Web Service to obtain your license key.

License Registration When the miSecureMessages App is opened for the first time,

the License Registration Screen is displayed.

Enter License

Enter your miSecureMessages license key. The license key is

case-sensitive, so make sure to use the same upper and lower

case letters specified by your miSecureMessages provider.

If the miSecureMessages license key was entered

successfully, the miSecureMessages Welcome Screen is displayed.

If the license key was not entered successfully, an “Incorrect license” message is displayed.

miSecureMessages Apple App User Guide 2

If the “Incorrect license” message appears, tap Okay to return

to the License Registration Screen. Try reentering your

miSecureMessages license key.

If the message is displayed again, contact your

miSecureMessages provider to verify that you have the correct

license key.

Note: You can register additional licenses through the

Accounts settings on the Settings Screen.

Welcome Screen The miSecureMessages Welcome Screen is displayed after a

license key is successfully entered. There are two buttons at the

bottom of the Welcome Screen.

If you already have a miSecureMessages Username

and Password, tap Login. The Login Screen is

displayed.

If the company or organization that is hosting your

miSecureMessages Web Service did not provide a

Username and Password, tap Create Account. The

User Registration Screen is displayed.

Login The Login Screen is used to log into the miSecureMessages

web service to begin receiving secure messages.

Username


miSecureMessages Web Service has provided a

miSecureMessages username, enter it here.

Password


miSecureMessages Web Service has provided a

miSecureMessages password, enter it here.

Keep your password a secret so that no one else can connect to

the miSecureMessages Web Service in your name.

Tap Login.

If the Username and Password were found, the Messages Screen or the Device Registration

Screen is displayed.

If the Username or Password was not found, a “Login Failed” message is displayed.

If the “Login Failed” message appears, tap Okay to return to the Login Screen. Check your username and

password and try entering them again. If you are still unable to log in, contact your miSecureMessages

provider to verify that your Username and Password have been registered.


User Registration The User Registration Screen is used to establish a unique

identity that distinguishes you from other miSecureMessages

users.

Display Name

Type your name as you wish it to appear in the

miSecureMessages Contacts directory and on all of your secure

messages. First name and last name are recommended (for

example, “John Smith”).

Username

Choose a username to identify you when connecting to the

miSecureMessages Web Service (for example, “jsmith”). Your

username can be up to 50 characters long and must be unique.

Password

Choose a password to identify you when connecting to the miSecureMessages Web Service. For

information on password restrictions, tap the Information icon. Tap Okay to return to the User

Registration Screen.

Keep your password a secret so that no one else can connect to the miSecureMessages Web Service in

your name.

Tap Next or Register User.

The Device Registration Screen is displayed.

Device Registration The Device Registration Screen is used to enter device

information required to register the miSecureMessages App for

the first time.

Device Name

Type a descriptive name for your device to distinguish it from

any other devices you might use to access your messages (for

example, “John’s iPhone” or “John’s iPad”).

Tap Finish or Submit.

If there was a problem registering your user and device information, a Register User Failure message is

displayed. If the Register User Failure message is displayed, contact your miSecureMessages provider.

After the user and device information has been registered successfully, the miSecureMessages app is

ready to receive messages.

Note: If you should ever need to change your device information, tap the Settings icon to access the

Settings Screen.


Passcode Complexity The passcode is a security feature that requires a code to be entered each time the miSecureMessages App

is opened on your device. If the license key that you specified is configured to require a passcode, a

“Passcode Complexity” message is displayed.

If the “Passcode Complexity” message appears, tap Okay to display the “Enter a passcode” prompt.

Enter a passcode

Type a passcode that you will remember.

Tap Next.

Re-enter your passcode

Type the passcode a second time.

Tap Done.

If the passcodes do not match, the message “Passcodes did not match. Try again.” is displayed on

the Set Passcode Screen. Reenter your passcode to try again.

If the passcodes do match, the Messages Screen is displayed.

You will be required enter the passcode each time you open the miSecureMessages app.

Entering Your Passcode If you set a passcode, the Enter Passcode Screen is displayed

each time you open the miSecureMessages App.

Type your passcode.

Tap Done.

If you entered your passcode incorrectly, the message “Your

passcode was incorrect” is displayed.

If you entered your passcode correctly, the Messages Screen or

the last screen that was open in the miSecureMessages App is

displayed.

Note: If you should ever need to change your passcode, tap the Settings icon to access the Settings

Screen. If you forget your passcode, contact your miSecureMessages administrator to reset your

passcode.

If you have registered for more than one license, an Accounts link is displayed in the upper left corner of

the Enter Passcode screen. To switch to a different miSecureMessages account, tap Accounts. The

Manage Accounts Screen is displayed.

More information about the Manage Accounts screen is provided in this document under the topic

“Accounts.”


Messages The Messages Screen displays secure messages sent by you and secure messages sent to you.

To view the Messages Screen, tap the Messages icon.

If the miSecureMessages App is running on an iPad, the Messages Screen is divided into a

Threads View on the left and a Messages View on the right.

If the miSecureMessages App is running on an iPhone or an iPod Touch, you can switch between

the Threads View and the Messages View.

Threads View The Threads View groups replies to a message with the original

message. Each message and its replies are called a message

thread. Messages that do not have replies are listed individually

in the Threads View.

For each message thread, the Threads View displays the names

of all of the senders and recipients of the messages in that

thread. Below the names, the subject of the message thread is

displayed. Below the subject, the first characters of the most

recent message in the thread are displayed.

The time or date that the most recent message in the thread was

sent is displayed on the right side of the Threads View.

Threads containing unread messages are marked with a

blue dot.

High priority message are marked with an exclamation

mark in a red circle.

Flick the Threads View to scroll up or down.

New messages are pushed to the device and update the Threads

View automatically, but you can also manually refresh the

Threads View. To refresh the Threads View, drag down until

the “Release to refresh...” message is displayed above the list of threads, then release.

To display the messages in a thread, tap a thread in the Threads View. The messages contained in the

thread are displayed in the Messages View.

Composing a Message

To compose a new secure message, tap the Compose icon

in the Threads View.

A message form is displayed.

By default, the message is set to Normal Priority. To change

the priority to high, tap High Priority. To change a High

Priority message back to Normal Priority, tap Normal Priority.


To:

Begin typing the name of a contact. A menu of contact names that begin with the text you typed is

displayed. Tap a name in the list to add that name to the To field.

or Tap the Add icon to select names or Circles from the Contacts Screen.

To remove a name from the To field, select the name and then tap the Backspace key.

Subject:

Type a subject for the message.

Type the body of your secure message in the text area below the Subject field.

When you have finished composing your message, tap Send to transmit the message.

or To discard your message, tap Cancel.

Deleting Threads

To delete message threads, tap Edit at the top of the Threads

View.

Option buttons are displayed to the left of each thread.

Tap the option button next to each thread that you want to

delete.

A check mark in a green circle is displayed next to each

thread that you select.

When there is a check mark next to each thread that you

want to delete, tap Delete at the top of the Threads View.

A Delete Thread dialog box is displayed.

To cancel the delete request, tap Cancel.

or If you are certain you want to delete the selected message

threads, tap Confirm.

The selected threads are removed from your Messages

Screen.

Note: Message threads deleted from your Messages Screen

may still be stored on the server from which the message

thread originated and on other users’ devices.


Messages View The Messages View displays the messages contained in the

thread that was selected in the Threads View.

To view the Messages View, select a message thread in the

Threads View.

If the miSecureMessages App is running on an iPad,

the Threads View and the Messages View are

displayed side by side.

To return to the Threads View on an iPhone or iPod

Touch, tap Back.

The Messages View displays the message subject, the original

message, and all replies to that message. The messages are

organized by date and time, from oldest to newest. Each

message is labeled with the name of the sender. The contents of

each message are displayed in a word balloon. The time or date

and time that the message was sent is displayed below the word

balloon.

Completed messages are marked with a green check mark.

To reply to the message thread, type a message in the Send

Message field located at the bottom of the Messages View, then

tap Send.

or

Tap the Action icon to display the Canned Responses menu.

The Canned Responses menu contains a list of quick responses.

The responses available are chosen by the company or

organization that is hosting your miSecureMessages web

service. Tap the response that you want to send and then tap

Send.

Your reply is sent to the miSecureMessages Web Service.

If your reply was transmitted successfully, your reply is

displayed in a word bubble at the bottom of the Messages

View.

If the miSecureMessages App is running on an iPad, you can

tap Close Thread at the top of the Messages pane to clear the

Messages pane. This deselects the thread so that no messages

are displayed on the Messages View.

Completing Messages

The Messages View enables you to mark messages as

“Complete” to indicate that no more actions need to be

performed in regards to that message.

To mark a message “Complete,” tap Edit on the Messages

View.

Option buttons are displayed to the left of each message.


Tap the option button next to each message that you want to mark.

or To select all messages, tap Select All.

A check mark in a green circle is displayed next to each message that you select.

When there is a check mark next to each message that you want to mark, tap Complete.

A green check mark is displayed below each completed message.

Deleting Messages

To delete messages, tap Edit on the Messages View.


Tap the option button next to each message that you want to delete.


A check mark in a green circle is displayed next to each message that you select.

When there is a check mark next to each message that you want to delete, tap Delete.

A Delete Message dialog box is displayed.


or If you are certain you want to delete the selected messages, tap Delete.

The selected messages are removed from your Messages Screen.

Note: Messages deleted from your Messages Screen may still be stored on the server from which the

message originated and on other users’ devices.

Forwarding Messages

The Messages View enables you to forward messages to other

miSecureMessages users.

To forward a message, tap Edit on the Messages View.


Tap the option button next to each message that you want to

forward.


A checkmark in a green circle is displayed next to each

message that you select.

When there is a check mark next to each message that you

want to forward, tap Forward or Fwd.

A message form is displayed. The message body contains the text “FWD:” followed by the sender’s name

and the contents of the selected messages.

By default, the message is set to Normal Priority. To change the priority to high, tap High Priority. To

change a High Priority message back to Normal Priority, tap Normal Priority.


To:

Begin typing the name of a contact. A menu of contact names that begin with the text you type is

displayed. Tap a name in the list to add that name to the To field.

or Tap the Add icon to select names or Circles from the Contacts Screen.


Subject:

Type a subject for the forwarded message.

Make any desired changes to the body of the message. Then tap Send to transmit the message.

or To cancel forwarding the message, tap Cancel.

Contacts The Contacts Screen provides another way to send secure

messages to registered miSecureMessages users.

To view the Contacts Screen, tap the Contacts icon.

The Contacts Screen displays a list of the available Contact

Circles. Beneath the name of each Circle, an alphabetical list of

the names of all of the miSecureMessages users assigned to that

Contact Circle is displayed. All names are displayed below the

heading “Global Contacts.”

If a red dot is displayed to the left of a person’s name, that

user’s miSecureMessages app is set to “Off,” preventing that

user from receiving message notifications. If a green dot is

displayed to the left of a person’s name, that user’s

miSecureMessages app is set to “On.”

Flick the screen to scroll up or down.

To search by name, tap the Search field.

Type the name that you want to find.

The Contacts list is filtered to show the names that

match your search.

To send a secure message to one or more people, tap the names of the people you want to

contact.

A green check mark is displayed next to each name that you tap.

To select all people in a Contact Circle, tap the Circle name.

A green check mark is displayed next to each name in the Circle.

When you have finished selecting contacts, tap the Compose icon.

A message form is displayed.


By default, the message is set to Normal Priority. To change the

priority to high, tap High Priority. To change a High Priority

message back to Normal Priority, tap Normal Priority.

To:

The To field displays the names of the contacts and Contact

Circles that you selected.

To add additional names, begin typing the name of a

contact. A menu of contact names that begin with the

text you type is displayed. Tap a name in the list to add

that name to the To field.

or Tap the Add icon to select names or Circles from

the Contacts Screen.


Subject:



When you have finished composing your message, then tap Send to transmit the message.


Settings The Settings Screen is used to make changes to your account

settings and device settings, change accounts, and turn

miSecureMessages notifications off and on. The Settings

Screen also provides access to the online version of this user

guide.

To view the Settings Screen, tap the Settings icon.

The Settings Screen is displayed.

The upper left corner of the Settings Screen displays the state

miSecureMessages notifications.

If notifications are turned on, the word “On” is

displayed and the title bar is green. By default,

notifications are set to “On.”

If notifications are turned off, the word “Off” is

displayed and the title bar is red. When notifications

are turned off, you will not receive any notification of

new messages, and any users who attempt to send a

message to you will be notified that your app is set to

“Off.”

To disable miSecureMessages notifications on your device, tap

On.

A “Set to Off” message is displayed to confirm that you want to turn miSecureMessages off so that you

will not receive miSecureMessages notifications.


Tap Continue if you are sure you want to turn off miSecureMessages notifications.

or Tap Cancel if you want to leave miSecureMessages notifications on.

Note: If you set your miSecureMessages notifications to “Off,” your device will not be able to receive

miSecureMessages notifications. Users who attempt to send you a secure message will be notified

that your app is set to “Off.”

When your miSecureMessages notifications are turned off, “Off” is displayed in the title bar and the color

of the title bar is red.

To re-enable miSecureMessages notifications on your device, tap Off.

When your miSecureMessages notifications are turned on, “On” is displayed in the title bar and the color

of the title bar is green.

Accounts The miSecureMessages app can be registered with more than

one license to provide access to multiple miSecureMessages

accounts.

To switch between miSecureMessages accounts or to add or

delete an account, tap Accounts.

The Manage Accounts Screen is displayed.

The Manage Accounts Screen displays a list of the names of

each of your miSecureMessages accounts along with the

number of unread messages in that account, if any. A green

check mark is displayed next to the account that is currently

selected.

To switch to a different account, tap the name of the

account.

The Messages Screen for that account is displayed.

Note: When a message notification arrives for one

account while another account is selected, you

can tap the message notification to switch

quickly to the Messages Screen for that account.

To add an account to this device, tap the Add icon.

The License Registration Screen is displayed.

Follow the directions for License Registration, Welcome Screen, and Login or User Registration

provided at the front of this document.

To remove an account from this device, tap Edit.

A minus symbol inside of a red circle is displayed next to each account name.

Tap the minus symbol next to the account that you want to delete.

Tap Delete.

A Remove License dialog box is displayed.



or If you are certain you want to remove the account from this device, tap Confirm.

The account is removed from the device. Message notifications for the deleted account will no

longer be sent to this device.

To return to the Settings Screen, tap Back.

Settings The Settings section of the Settings Screen is used to make changes to your device settings.

Display Name

To change how your name is displayed in the Contacts directory, tap Display Name.

The Display Name Screen is displayed.

Change Display Name

Type your name as you wish it to appear in the miSecureMessages Contacts directory and on all of your

secure messages. First name and last name are recommended (for example, “John Smith”).

Tap Update.

Password

The password is used to verify your user registration with the

miSecureMessages Web Service.

To change your password, tap Password.

The Change Password Screen is displayed.

Old Password

Type your current password.

New Password

Type a new password. For information on password

restrictions, tap the Information icon. Tap Okay to return to

the Change Password Screen.

Confirm Password

Type your new password a second time.

Keep your password a secret so that no one else can connect to the miSecureMessages Web Service in

your name.

Tap Update.

If your password was changed successfully, a “Success” message is displayed.

Tap Okay to return to the Settings Screen.


Notifications

If the miSecureMessages Persistent Alerts feature is enabled by your miSecureMessages provider,

miSecureMessages sends repeat notifications of messages until the message is opened on your device or a

the maximum number of notifications attempts have been made.

To change amount of time to wait between Persistent Alert notifications, tap Notifications.

Time Between Notifications

To change the interval between Persistent Alert notifications, tap the Time Between Notifications field.

Use the number wheels to select the number of minutes and seconds to wait between notifications.

Tap Update.

Tap Settings to return to the Settings Screen.

Sounds

The miSecureMessages App features several ring tones that can

be selected for miSecureMessages notifications.

To change your miSecureMessages ring tone, tap Sounds.

The Sounds Screen is displayed. A check mark is displayed to

the right of the current ring tone.

Tap the name of the ring tone that you want to use for secure

message notifications.

When you tap a ring tone, a sample of the ring tone is played.

When you have finished selecting a ring tone, tap Settings to

return to the Settings Screen.

Note: To turn off notification sounds for the

miSecureMessages app, visit your device’s Settings app.

More information about the Settings app is provided in

this user guide under the topic “Notification Center.”

Passcode

The passcode is a security feature that requires a code to be

entered each time the miSecureMessages App is opened on

your device.

To add a passcode, tap Set New Passcode.

To change your passcode, tap Change Existing Passcode.

To remove a passcode, tap Remove Existing Passcode.

Set Passcode

If you are adding a new passcode, the Set Passcode Screen is displayed.

Type a passcode that you will remember.

Tap Next.

Type the passcode a second time.

Tap Done.


If the passcodes do not match, the message “Passcodes did not match.” is displayed on the Set

Passcode Screen. Reenter your password to try again.

If the passcodes do match, the Device Settings Screen is displayed.

You will be required to enter the passcode each time you open the miSecureMessages app.

Change Passcode

If you are changing your passcode, the Enter Old Passcode Screen is displayed.

Type your old passcode.

Note: If you forgot your passcode, contact your miSecureMessages administrator to reset your passcode.

Tap Next.

Type your desired passcode.

Tap Next.

Type the new passcode a second time.

Tap Done.

If the Passcodes do not match, the message “Passcodes did not match.” is displayed on the Enter

Old Passcode Screen. Reenter your password to try again.

If the Passcodes do match, a “success” message is displayed. Tap Continue to return to the

Passcode Settings Screen.

Remove Passcode

If you are removing your passcode, the Enter Passcode to Remove Screen is displayed.

Type your passcode.

Note: If you forgot your passcode, contact your miSecureMessages administrator to reset your passcode.

Tap Done.

The passcode is removed from your device.

License Settings This field is used to remove the license and user settings for the device. Do not use this field unless

instructed to do so by your miSecureMessages provider.

Help Your current miSecureMessages version number is displayed.

Tap Help Page to display the online version of this user guide.


Notification Center Notification settings for the miSecureMessages app are located in your device’s Settings app.

To change the miSecureMessages notification settings, open the Settings app on your iPhone, iPad, or

iPod Touch.

Tap Notification Center.

Tap miSecureMessages.

The miSecureMessages Notification settings are displayed.

Depending on the operating system version that is running on your device, the miSecureMessages

Notification settings may allow you to configure the following:

How many notifications are shown in your device’s Notification Center

Whether new message notifications are displayed as

Banners

Whether new message notifications are displayed as

Alerts

Whether the number of new message notifications is displayed as a Badge on the

miSecureMessages icon

Whether a notification sound is played when a new message is received

Whether new message notifications are displayed when the device is locked

For more information on configuring Notification settings, refer to your device’s user manual or Apple’s

support website.

Optional Features The miSecureMessages App has two optional features that may be available depending on your

provider’s services.

The Status feature is used to change your status, which tells agents and operators how to contact

you.

The OnCall feature is used to access on-call schedules through the miSecureMessages App and to

send messages by selecting a person from an on-call schedule.


Status The Status Screen is used with the optional Infinity Intelligent

Series (IS) Contacts feature. The Status Screen enables you to

make changes to your status. Your status can be accessed by

agents and operators using IS applications to determine how

you should be contacted at various dates and times.

Contact the company or organization that is hosting your

miSecureMessages Web Service for more information about

Status.

To change your status, tap the Status icon.

The Status Screen is displayed.

Note: If a login screen is displayed instead of the Status Screen,

a match was not found for your username and password.

Enter the IS Apps Login and IS Apps Password provided

by the company or organization that is hosting your

miSecureMessages Web Service and then tap the Login.

If the status feature is enabled for the Login and

Password that you enter, the Status Screen is displayed.

The Status Screen shows your current status and the date and

time that your status most recently changed.

Tap Change Status.

The Select Status Screen is displayed.

Select Status Screen

The Select Status Screen displays a list of possible statuses.

The statuses that are available are determined by your

miSecureMessages provider.

To set your status, tap a status in the list.

To revert to your default status, tap Use Default.

To indicate another person is covering for you, tap

Covered By. A directory is displayed. Tap a letter to

display a list of people whose names start with that

letter. Tap the name of the person who is covering for

you.

To enter a new phone number, tap Phone. Enter the

phone number at which you want to be contacted. Tap

Save.

Your new status is displayed.


OnCall The OnCall Screen is used with the optional Infinity Intelligent

Series (IS) Directory OnCall feature to contact people who are

assigned to on-call schedules.

To view on-call schedules, tap the OnCall icon.

The OnCall Screen is displayed.

Note: If a login screen is displayed instead of the OnCall

Screen, a match was not found for your username and

password. Enter the IS Apps Login and IS Apps

Password provided by the company or organization that

is hosting your miSecureMessages Web Service and then

tap the Login. If the OnCall feature is enabled for the

Login and Password that you enter, the OnCall Screen is

displayed.

My Assignments

All of your on-call assignments for the day are displayed in the

My Assignments pane.

Schedules

The Schedules pane contains a list of the names of all of the on-

call schedules that you have permission to view.

Tap the name of the schedule that you want to view.

The Schedule Screen is displayed.

Schedule Screen

The current shifts for the selected schedule are displayed on the

Schedule Screen. For each shift, the shift name, start and end

time, description of the resource assigned, and role are

displayed.

Flick the screen to scroll up or down.

Tap the person that you want to contact.

If the selected person is registered for miSecureMessages, a

message form is displayed.

By default, the message is set to Normal Priority. To change

the priority to high, tap High Priority. To change a High

Priority message back to Normal Priority, tap Normal Priority.

To:

Begin typing the name of a contact. A menu of contact names

that begin with the text you type is displayed. Tap a name in the

list to add that name to the To field.

or Tap the Add icon to select names or Circles from the

Contacts Screen.



Subject:



When you have finished composing your message, then tap Send to transmit the message.


Confidentiality Agreement

This document and the information contained herein are proprietary to American Tel-A-Systems, Inc. It is provided and accepted in confidence only for use in the installation, training, operation, maintenance, and repair of Amtelco equipment by the original owner. It also may be used for evaluation purposes if submitted with the prospect of purchase of equipment.

This document is not transferable. No part of this document may be reproduced in whole or in part by any means, including chemical, electronic, digital, xerographic, facsimile, recording, or other method, without the expressed, written, permission of American Tel-A-Systems, Inc.

Trademarks and Copyrights

The product or products described in this document are covered and protected by one or more of the following United States patents: 4,916,726; 5,113,429; 5,259,024; 5,469,491; 6,141,413; 7,359,918; 7,593,962; and 7,831,546. Other patents, both foreign and domestic, are pending.

Amtelco and PC-MX-Infinity are federally registered trademarks of American Tel-A-Systems, Inc.

The following statement is made in lieu of using a trademark symbol with every occurrence of registered, trademarked and copyrighted names:

Registered, trademarked and copyrighted names are used in this document only in an editorial fashion, and to the benefit of the registration, trademark or copyright owner with no intention, expressed or implied, of infringement of the registration, trademark or copyright.

American Tel-A-Systems Inc. 4800 Curtin Drive, McFarland, Wisconsin USA 53558-9424 www.miamtelcocloud.com

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