missed appointments in the nhs
TRANSCRIPT
Missed AppointmentsMOBILE TELEPHONE VALIDATION
“Did Not Attends”
Costing £162m per year
>19 million missed GP & outpatient appointments
Pro-active initiative, but how successful?
Realistic onus on individual to keep Health Centre informed of changes?
Opt-in got, but is there a much quicker, comprehensive and accurate way?
ACTION PLAN1. Validate accuracy of existing mobile telephone records
2. Enhance all non-mobile present patient records with 3rd Party permissioned numbers
3. SMS permission to use mobile for appointment confirmation
valTEL
result codeswe return one of five validation results
ACTIVE
UNKNOWN
ABSENT
INACTIVE
INVALID
number verified as available
number verified as unavailable
incorrect syntax or number format
number verified but not currently available (non-permanent error: phone off or out of range)
result is not available (due to other circumstance: network failure or timeout)
50% records with mobile?
1 in 10 Did Not Attends
75% records with mobile
1 in 20 Did Not Attends?
The case for enhancement
addTELReplace non-validated or missing numbers
Millions of 3rd party sourced data ready for append – which can be used to prompt opt-in via SMS
Pro-actively reduce missed appointment costs associated with inaccurate telephone numbers
For more help Graham Arrowsmith
Senior ConsultantData Central (UK) Limited
E: [email protected]: 07914 824 678