mission critical training & talents gaps
TRANSCRIPT
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Mission Critical Staffing and Training Challenges
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INTRODUCTION TO SPEAKERSSalute Mission Critical – Jason Okroy
10+ years in Data Center Industry
CEO of Salute Mission Critical since 2013
Brookfield GIS – Tony Rossi, MBA
13 years in Mission CriticalData Centers & Nuclear Power
Navy Nuclear Power Instructor
NCMCO Advisor since 2013
Author of MCO Fundamentals textbook
7x24 Carolinas Board of DirectorsChairman, Education Committee
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AGENDA
Personnel Shortage and Training Challenges
Bridging “the gap”
Self-assessment and training tools
Stop the revolving doors
NCMCO
Questions
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HOW MANY HAVE STAFF…
25 years or younger
30 years or younger
35 years or younger
40 years or younger
45 years of younger
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STAFFING FACTS•Approximately 30 - 40% of data center staff will retire in the next 3 years.
•Data Centers are growing at an expediential rate –15.42%
•Revolving door of personnel
•Change is necessary
•Training budgets not adequate
•Minimum requirements:1 – 2 years required
•Wage increase – Budget constraints “Farm League”
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BRIDGING THE GAP
What training programs exist today Military
Trades
College
How many hire without experience
Is HR and Operations on the same page
How much is enough experience
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EXISTING PROFESSIONAL TRAINING
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DATA CENTER OPERATORS
Gradual evolution of Tradesmen
Electrician that gained exposure to mechanical systems
Mechanics that gained exposure to electrical systems
Cross-trained military Veterans
On the job training
Limited site-specific qualification programs centered around drills, emergency procedures, maintenance activities
No sources of study for integrated technical fundamentals
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SALUTE MISSION CRITICAL
Military Veterans
Course work
On the job training
3 areas of expertise:
Cleaning/Fundamentals
Power
Technician
Entry Level Technicians
1 -2 year experience
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SELF ASSESSMENT
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SELF ASSESSMENT CONT
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SELF ASSESSMENT CONT
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SELF ASSESSMENT CONT
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CURRICULUM DEVELOPMENT EXAMPLE
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CLASSROOM TRAINING1. OSHA 10 hour General Industry
a. 8 hours Basic Electrical Safety &
NFPA 70E
b. 4 hours
2. Basic Lockout Tagout
a. 4 hours
3. Base Technical
a. 8 hours
4. Structured Cabling Basics
a. 4 hours
5. Advanced Electrical Safety, NFPA 70E
& Arc Flash
a. 8 hours
7. Advanced Lockout Tagout
a. 8 hours
8. Method of Procedure (MOP)
Comprehension & Application
a. 8 hours
9. Schematic & Diagram Reading
a. 2 hours
10. Meter Usage & Application
a. 2 hours
11. Advanced Structured Cabling
a. 8 hours
12. OSHA 30 Hour General Industry
a. 30 hours
13. Safely & Effectively Managing Employees
a. 8 hours
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ON THE JOB TRAINING
Subfloor
General Equipment
Above Floor Surface
Perforated Tile
Drop Ceiling
Battery Maintenance
Battery Installation
Generator
Rack and stack
Containment
Tile cuts
Filter replacement
Level 1 & 2 support
CLEANING RAISED FLOOR ELECTRICAL
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PREVENTIVE MAINTENANCE TEAMS
Site specific training
Lower risk
MOP familiarization
Traveling teams
Quarterly Maintenance
Lower Opex
HR – hand pick staff
Culture fit
Minimize onboarding
Weeks not months to hire
Farm League
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IN-HOUSE TRAINING TODAY
Limited bandwidth and resources for current staff / SMEs
Widely varied Data Center / Mission Critical infrastructure designs On-the-Job Training
Military-based Qualification guides
Vendor shadowing
12-18 Months to become Knowledgeable Operations professional Start over, to varying degrees, at new sites
No one is funding the fundamental education needed as cross-trained seasoned tradesmen move towards retirement
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HISTORY
Industry-wide lack of talent + continued growth projections
7x24 Carolinas supported grant writing
$21M DOL grant awarded to consortium led by Cleveland Community College
2014-2015 Program development
2015-2015 classes begin, certification released
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OVERVIEW
Shared resources for consortium
Certification development
MCO Textbook released (free!)
CCC classes begin fall 2015
Wake Tech classes begin fall 2016
Online study aides
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CURRICULUM
Beyond traditional trade training
Mission Critical Mindset
MEP + digital fundamentals
Critical Infrastructure design
System-focused
Broad application (not just data centers)
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FUTURE OF MISSION CRITICAL TRAININGContinued NCMCO development of curricula released to Creative Commons
NCMCO as model for other regional partnerships Academic
Service industry
Military
CAGR 5-15% over next 5 years for mission critical industries
Business model for training? (internships, mentor programs)
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QUESTIONS