mjm leadership v2016-01-25a
TRANSCRIPT
It’s Not an Exact Science
It’s not as if a manager wakes up in the morning and says,
“Well I’ve got to go be a leader today; I’ve got to enunciate a
vision, walk around a bit, assure alignment, empower people
and so on.”
Nonsense . . . Most of the real work of being a leader in
business is in the sum of a hundred little interactions every
day.
James A. Autry, Life & Work
Plan & Budget
Organize & Staff
Control & Solve
Problems
Managers Compared to Leaders
MANAGERS LEADERS
Set Direction
Align
Constituencies
Motivate & Inspire
CREATE ORDER PRODUCE CHANGE
Leadership
Questions your people will ask themselves about you:
Can I trust You?
Do you care about me personally?
Are you committed to operational excellence?
Questions to yourself:
Are you grounded in reality?
Do you have a vision?
Do you have courage to make the change?
Are you ethical?
Operational Excellence Platform Annual Management Process with calendar of events and desired outcomes
Establish clear metrics and key initiatives around:
• Financial Results, Market Share, Customer Satisfaction & Loyalty, Employee Motivation & Satisfaction, and Productivity & Innovation
Keep metrics to a minimum and cascade them within the organization
• Measure results and enabling processes
• Share outside your organization to help gain alignment
“Goal” metrics should achieve annual plan and “stretch targets” should move your organization to Best-in-Class within 24 months in selected areas
Highly reward employees for stretch target attainment
Develop a culture of continuous improvement and teamwork based on your Operational Excellence Platform to become a high performance organization
Leaders Deliver Stretch Targets that
enables their Organizations to become Best-in-Class
How do you describe yourself as a leader?
Mike Massey’s 360 Feedback
• Results driven and process oriented
• Visionary and innovative but grounded in reality
• Fact based management style with a clear
management process
• Contagious “high energy” for teamwork and
collaboration
• Unwavering integrity