mke health care
TRANSCRIPT
HEALTH CARE BLOCK DIAGRAM
PSTN
Health CareCTI
Server
Database WEB Server
INTERNET
MK Group of Industries, Mumbai, India.
Features of the CTI Server - Patient
Appointment Section - Make New Appointment, Reschedule Appointment, Cancel Appointment.
Messaging Service - Patients can leave message to a particular doctor, also they can listen to reply messages from doctor.
Patient can come to know about details of hospital, like exact landmark of the hospital, the operating hours of hospital, etc....
Patient can refill his medication by lodging a request to hospital.
Online disease and drug education information can be delivered to patient. If required, information can be faxed back.
Patient can fill Health Questionnaire over phone.
Patient can page to doctors.
MK Group of Industries, Mumbai, India.
Start
Play “Welcome”
Dial 1 for Patient Dial 2 for Provider Dial 3 for Transcription
Dial 1 for Existing Patient Dial 2 for New Patient
Existing Patient
Providers Section Transcription Section
New Patient
MK Group of Industries, Mumbai, India.
Yes
Yes
Existing Patient
Play “Enter User ID”
Valid?
Play “Enter Password”
Dial 1 for Appointments
Dial 2 for Clinic Direction
Dial 3 for Patient Balance Amount
A B C
No
Dial 4 for Voice Msging Section
D
Patient Main Menu
Dial 5 for Health Forms
Dial 6 for Medication Refill
Dial 7 for Disease Ed Info
E F G
Dial 8 for Drug Ed Info
G
Dial 9 for Emergency Paging
Dial 0 for OperatorPaging
Valid?No
MK Group of Industries, Mumbai, India.
D
Dial 1 to Leave Message
Dial 2 to Listen to Reply Messages
Link to Web DB to get all providers under clinic
Play a list of all available providers to
choose by patient
Leave Message, dial 9 to stop recording
Record
Dial 1 to listen your message
Dial 2 to accept your
message
Dial 3 to cancel D
Patient Main Menu
Link to Web DB to get all reply messages
Play a list of all reply messages to choose
by patient
Play Selected Msg
Dial 1 to listen your message
Dial 3 to browse reply
messages
Dial 4 to delete this message
Play Recorded Msg
D
MK Group of Industries, Mumbai, India.
B
Dial 1 to hear Clinic information
Dial 2 to fax the Clinic information
FAXPlay “Clinic
Info”
Link to Web DB to get Clinic Direction
Information
MK Group of Industries, Mumbai, India.
Dial 1 to hear patient balance
Dial 2 to fax the patient balance
FAXPlay “Balance Amount Information”
Link to Web DB to get Balance Amount
FAX
Dial your FAX number
Get FAX number
End Call
MK Group of Industries, Mumbai, India.
A
Dial 1 for New Appointment
Dial 2 to Reschedule Appointment
Dial 3 to Cancel Appointment
New Appt
Rash Cancel
Link to Web DB to get all already made appointments
MK Group of Industries, Mumbai, India.
Link to Web DB for Location
Play “Locations” to choose one
Link to Web DB for Providers
Play “Providers” to choose one
Dial 1 to dial an Appointment date
Dial 2 to find first available Appointment date
Dial 3 to dial a date after which u want to have
first available date
New Appt
New Sub Link to Web DB
Play “First Available Date”
Agree?
Play “Dial the date”
Link to Web DB
Play “First Available Date”
Agree?
Research Appt Entry
No
No
Yes
Yes
MK Group of Industries, Mumbai, India.
New Sub
Link to Web DB for Reasons
Play “Dial the Appointment Time”
Play “Dial the Appointment Reason”
Play “All the Appt information”
Interested to fix this Appt?
New
Link to Web DB to Fix this Appointment
End Call
No
MK Group of Industries, Mumbai, India.
Resch.
Dial 1 to dial the old appt date
Dial 2 to browse thru old appts
Check the dialed
appt date valid?
Sure to reschedul
e appt?A
Resch Appt Entry
Play “Appts” to choose one
No
MK Group of Industries, Mumbai, India.
Cancel
Dial 1 to dial the old appt date
Dial 2 to browse through old appts
Check the dialed appt date valid?
Sure to cancel appt?A
Play “Appts” to choose one
Link to Web DB to cancel this appointment
End Call
No
No
Yes
Yes
MK Group of Industries, Mumbai, India.
E
Link to Web DB to get Available Health Forms
Play Health Forms and ask to choose one
Link to Web DB to get Available Questions for chosen Health Forms
Play Health Forms Questions one by one to get answers
Link to Web DB to Post Health Form results
MK Group of Industries, Mumbai, India.
F
Link to Web DB to get available Providers List
Play Providers List and ask to choose one provider from the list
Link to Web DB to get drug list to refill
Play Drug List and ask to choose one drug from the list
Link to Web DB to get available Pharmacy List
Play Providers List and ask to choose one pharmacy from the list
Link to Web DB to post medication refill data and get the request number
Play the request number of medication refill request raised
MK Group of Industries, Mumbai, India.
G
Dial Alpha characters, for example dial 2 once for A, dial 2 twice for B, etc.
Dial 1 to listen to the chars dialed
Dial 2 to add more chars
Dial 3 to overwrite with new chars
Dial 4 to fetch info from chars
Dial 5 to cancel the operation
Play the chars dialed
Delete all previously dialed chars
Link to Web DB and Fetch Education Information
Dial 1 to Listen Info
Dial * to Go Backward
Dial # to Go Forward
Dial 2 to FAX Info
Dial 3 to Cancel
FAX
MK Group of Industries, Mumbai, India.
Paging
Link to Web DB to get all available provider with their pager number
Ask patient to dial their emergency call back number for the provider to get back
Page the patient emergency telephone to the chosen provider
Play the list of providers ask to choose one provider whom patient want to page
MK Group of Industries, Mumbai, India.
New Patient
Play Message to dial their telephone number
Dial 1 to fix an appointment
Dial 2 to leave a message
Dial 3 to talk to operator
Please leave a message at the tone and press 9 to stop
recording
Link to Web DB to post new patient’s voice message
MK Group of Industries, Mumbai, India.
Features of the CTI Server - Providers ( Doctors)
Doctors can listen to patient's voice message and reply to them.
They can enquire about patient's eligibility to get treatment.
Doctor can dictate.
MK Group of Industries, Mumbai, India.
Providers Section
Play “Enter User ID”
Valid?
Play “Enter Password”
Valid?
No
No
Yes
Yes
Providers Main Menu
Dial 1 listen and reply voice messages
PA
Dial 2 record voice prompts
Dial 3 patient IPA service
Dial 4 dictation services
PB PC PD
MK Group of Industries, Mumbai, India.
PA
Link to Web DB to get all voice messages
Play a list of all reply messages to choose by
patient
Play Selected Msg
Dial 2 to listen to the message
Dial 3 to browse reply messages
Dial 4 to delete this message
Dial 1 to deliver your reply message
Providers Main MenuLeave Message, dial 9 to
stop recording
Record
Dial 1 to listen your message
Dial 2 to accept your message
Dial 3 to cancel
Play Recorded Msg Providers Main Menu
MK Group of Industries, Mumbai, India.
PB
Dial 1 to listen the Old
Dial 2 to delete the Old
Dial 3 to record a new one
Play the old one Delete the old one Leave your message at the
tone and dial 9 to stop recording
PB PB
PB
MK Group of Industries, Mumbai, India.
PD
Dial the Patient ID
Leave your dictation at the tone, dial 9 to stop recording
Dial 1 to listen
Dial 2 to Accept
Dial 3 to add more
Dial 4 to overwrite
Dial 5 to cancel
Play the dictation
Delete the old dictation
Link to Web DB to set this dictation
MK Group of Industries, Mumbai, India.
Features of the CTI Server - Transcription (company)
They can listen to dictation of doctors and can transcribe them.
Also they can mark the dictation as transcribed.
They can browse through doctors dictation date wise as well as time wise.
MK Group of Industries, Mumbai, India.
Transcription Section
Play “Enter User ID”
Valid?
Play “Enter Password”
Valid?
No
No
Yes
Yes
Transcription Main Menu
Dial 1 for Un Transcribed Section
TA
Dial 2 for Transcribed Section
TB
Link to Web DB to fetch Providers
Play list and ask to choose
MK Group of Industries, Mumbai, India.
TA
Link to Web DB to fetch all available UN Transcribed dictations
Play the list and ask them to choose one un-transcribed dictation
Dial 1 to listen Dial 2 to mark this transcribed
Dial 3 to browse again
Play the dictation
Link to Web DB to set this transcribed
TA
MK Group of Industries, Mumbai, India.