mlearning: a sprint or marathon? critical considerations mlearn con 2013 session 905
TRANSCRIPT
mLearning: A Sprint or Marathon? Critical
Considerations
mLearn Con 2013Session 905
Cara BoggsSenior Instructional
Frank MeisterProgram Manager
Federal Reserve Bank of Chicago
Agenda
• Background
• Initial Lessons Learned
• Brief Demo
• Current & Future Plans
• Critical Considerations
• Question & Answer
The Federal Reserve Bank of Chicago is one of 12 regional Reserve Banks across the United States that, together with the Board of Governors in Washington, D.C., serve as the central bank for the United States.
Background
Our Department
• IT Training Department • Internal Consultant to Departments• Provide Targeted Training Services
Focus: Improving how people perform work with Technology
• Online, Instructor-led, Performance Support
• LMS lacks mobile support
• Significant controls for acquisition of software services
• Established BlackBerry user base
• Complex information security
Our Environment
2007 2008
AdoptedeLearning Studio
2009 2010 2011 2012 Present
Began iPad Workshops
AdoptedmSync
Began PublishingMonthly App Reviews
Our History
Conducted BlackBerryPilot
Began iPad Pilot
Deployed iPad App
Established
Department
Opened Training Facility
Hired Instructional Designer
Hired Instructional Designer
Acquired BlackBerry training videos
Our Initial mLearning Pilot
Initial Lessons Learned• Converting PC courseware to
Blackberry device is difficult
• Existing infrastructure was not geared toward learning management
• Technical development competencies with mobile were insufficient
• Opportunities with mLearning are greater than deploying PC courseware
• 2010 – Emerging Technologies
• Evaluating tablet devices
• User base completely new to iOS
• Provide standardized training
• Reduce resource requirements for support
iPad Project Opportunity
LMS
“Lightweight LMS”
eLearning
Studio
Cloud-based authoring
Technology Overview
mLearningAuthoring & Deployment
DEMONSTRATION
Integrated Issues
Tracking
• Multiple authoring environment
• Flash and Mobile output
Complex or simple
menuStep-by-ste
p
building
A variety of pre-formatted
templates to support different types of content
WYSIWYG HTML5 editor
Media library for videos, images, &
audio
Supports use of tags (words
associated with items for
quick sorting)
Opportunity
Deployment to 3 different
outputs
Sync – Upload SCORM
Sync – Assign Content
21
4. Progress is shared back with light-
weight LMS
2. Selects & downloads content of
interest
1. Installs mLearning
app
3. Views contentlocally
End User Experience
iPad Workshops
iPad App Reviews
Future Plans
Future Plans
Technology
Opportunities
Design
Readiness
Critical Considerations
Technology Considerations
Type of mobile devices required to support
Content management & maintenance
Information security & accessManaging and monitoring usersAppropriate deployment option(s)
HTML 5Native mobile appApp wrapper
Design Considerations
Streaming or storing video contentCorporate standards Organization of contentUser interface and interactions with
contentCompetencies of current design staffIdentified limitations (e.g. data limits,
device variations)Measurement and evalautionIntegration of social media
Implementation Considerations
Pre-deployment testing Technical supportTechnical limitations (e.g. data limits,
device and screen variations)Measurement and EvaluationMonitoring and Reporting
Readiness Considerations
Executive sponsorshipTechnical infrastructure and supportTechnology standardsMarketing and awarenessStaffing and competenciesAdditional supporting elements (e.g.
user groups, informal/formal programs)
Cara [email protected]
Caraboggs
Frank [email protected]
fmeisterchicagowww.frankmeister.com
Contact Information