mm6042 corporate performance management - sbm itb€¦ · performance ability to analyze...

MM6042 Corporate Performance Management

Executive Program

INSTITUT TEKNOLOGI

MBA Programme

http://www.mba.itb.ac.id

MASTER OF BUSINESS ADMINISTRATION SCHOOL OF BUSINESS AND MANAGEMENT

INSTITUT TEKNOLOGI BANDUNG http://www.sbm.itb.ac.id/mba

Table of Contents

Table of Contents .......................................................................................................................................... 1

Vision and Mission of MBA‐ITB ..................................................................................................................... 2

Learning Goals of MBA‐ITB ........................................................................................................................... 2

Learning Goals of This Course ....................................................................................................................... 3

Learning Outcomes of This Course ............................................................................................................... 4

The Course Structure .................................................................................................................................... 5

The Course Plan ............................................................................................................................................ 7

Lecturer Profile ........................................................................................................................................... 11

Grading ........................................................................................................................................................ 12

Students Guidance ...................................................................................................................................... 12

References .................................................................................................................................................. 13

Vision and Mission of MBA-ITB Vision: “To be A World Class Program of Master and Business Administration that Creates Ethical and Entrepreneurial Leaders”

Mission: • To educate and develop future leaders in business • To develop sustainable education program for building human resource capacity needed

for enhancing industry competitiveness in Indonesia

Learning Goals of MBA‐ITB In General, The MBA‐ITB’s learning goal is to develop students to have the following characteristics: • A Strong competence in business and technology‐based management as well as decision

making capabilities as demonstrated by business leaders in the world. • An ethical leadership and professional mindset • An entrepreneurial spirit both as professionals and as entrepreneurs. • Ability to make decisions based on human values in a systemic and integrated manner

so as to meet the needs of the community. There are three programs at MBA ITB Bandung campus with specific learning goals as follows: A. Young Professional The learning goal of this program is to build business sensitivity and business administration knowledge and skills required to start career at managerial level. B. Creative and Cultural Entrepreneurship (CCE) The learning goal of this program is to teach students about doing business in creative and culture sectors and how to manage their new business in these areas. C. Young Executive The learning goal of this program to improve students’ agility in decision making and to develop a holistic view of business which enables them to lead a business project on a higher level effectively in today’s business environment.

Learning Goals of This Course

The Jargon ’you can’t manage what you can’t measure’ has been long time used as reference among executives of companies in responding global business competition. However, a lot of companies are currently still lack of capabilities in designing a performance management system contextually to their condition at current competition.

This course is designed for the executives student and aims to develop the skills and competence required as follow :

1. Understand the full length of theory Corporate Perfomance Management (CPM)

2. Equip students with concepts and techniques to design performance management system contextual to the company’s needs

3. Knowledge and understanding to increase corporate performance by identifying and analyzing variables and factors that is relevant.

Most of them tried to adopt various performance management frameworks such as theBalanced Scorecard (Harvard), The Performance Prism (Cambridge), the Malcolm Baldrige National Quality Award (Department of Trade‐USA), the Key Performance Indicator Manual (Department of Industry ‐ Australia), the ISO‐series, the Six Sigma, and many others without fully understanding of the essence of those frameworks.

.

Learning Outcomes of This Course

After completing this course, students will be able to solve management cases regarding corporate performance management.

The Corporate Performance Management subject offers students for dealing with two main aspects:

How to diagnosis company performance competitiveness How to design performance management system contextual to certain type of company.

In the aspect of diagnosis company competitiveness, students will be equipped with certain tools such as customer aspects of measurement, internal process diagnosis, resource capabilities analysis, and benchmarking technique. In the aspect of design performance management systems, the students will be supported by comprehensive stages in designing integrated performance management systems consist of four stages, namely basic information, designing, implementation and updating in which in each stage there are several concepts, techniques and aspects will be explored in detail.

The Course Structure The course structure is designed for students to understand holistically regarding corporate perfomance management systems.

Ability to explain the decision of utilizing a certain framework for

corporate performance measurement

Ability to explain the final design of the performance management system

Ability to understand what choices of framework can be implemented

for measuring corporate performance

Ability to analyze performance variables ,leading, lagging and their relationship with each

other using scientific methods

Ability to design a complete performance management

information system.

Develop your analytical skills in data handling and interpretation;

Explain and improve the competence in analyzing company management performance through preliminary

analysis;

Ability to provide solutions regarding corporate performance management in small to large companies to improve its performance

The knowledge structure that is expected for the students are as follow

The Course Plan Please fill in the table below which describes how students are going to attain specific competence as mentioned in the course structure above and how you’re going to evaluate it. (See an example below)

MH = Muhammad Hanafi MTH = Muhammad Tresnadi Hikmat GL: Guest LectureDate Outcome(s) Activity(ies) Preparation Evaluation Facilitator

Session 1 (08:00‐9:30) ‐ Structure of course‐ Course Management‐ Introduction to the Performance Management Systems

‐ Student get all course materials‐ Student understand the source of course materials will be used in the course

Class Discussion MTH

Session 2 (9:45‐11:15) ‐ Introduction to Integrated Performance Management Systems (IPMS)Approach

Read the book of Manajemen Kinerja (Wibisono, 2006 & 2011)


Session 1 (08:00‐9:30) ‐ Integrated Performance Management Approach Stage 0



Session 3 (11:30‐13:00) ‐ Integrated Performance Management Systems Approach Stage 2



1st Week

Have understanding on course structure and obectives of this course.Have capabilities and knowledge in the knowing each position of performance management sytems approach.

Break (09:30‐9:45)

Break (11:15‐11:30)Session 3 (11:30‐13:00) ‐ Introduction to BSC, Performance Prism

Read Reference book : Performance Prism, BSC and Strategy Focused

Class Homework: Comparison of PMS MTH

2nd Week

Have understanding of clear principles of the Integrated Performance Management Approach

Break (09:30‐9:45)


Read the book of Manajemen Kinerja (Wibisono, 2006 &

2011), Step , CASE NO. 5 and 6


Break (11:15‐11:30)





Read the book of Manajemen Kinerja (Wibisono, 2006 & 2011) CASE NO. 7 and 8

Quiz MTH

Session 3 (11:30‐13:00) ‐ Integrated Performance Management Systems Approach


Syndicate Presentation

MTH

Session 1 (08:00‐9:30) ‐ Introduction of Management Information Systems for MBA

‐ Read the book of Manajemen Kinerja (Wibisono, 2006 & 2011)‐ McLeod, Raymond, Jr, Sistem Informasi Manajemen. Edisi ke 10


Session 2 (9:45‐11:15) Example Design of IPMS in the Indonesia Company

Read the book of Manajemen Kinerja (Wibisono, 2006 & 2011) Read CASE NO. 11

AND 13


Session 3 (11:30‐13:00) ‐ Group Assignment Exercise for Stage O and Stage 1 IPMS

Read the book of Manajemen Kinerja (Wibisono, 2006 &

2011)

Syndicate Presentation MTH

Session 1 (08:00‐9:30) ‐ Intro to Six Sigma Application in real world

Reference : Six Sigma Business Scorecard, Lean Six Sigma for Service, Michael L. George; Six Sigma Handbook, Thomas Pyzdek; The Six Sigma Way

Class Discussion MH/GL

Session 2 (9:45‐11:15) Six Sigma Station Simulation and Result Monitoring

Reference : Lean Six Sigma for Service, Michael L. George; Six Sigma Handbook, Thomas Pyzdek; The Six Sigma Way

Class Discussion MH/GL

Session 3 (11:30‐13:00) Six Sigma Station Simulation and Result Monitoring

Reference : Lean Six Sigma for Service, Michael L. George; Six Sigma Handbook, Thomas Pyzdek; The Six Sigma Way

Syndicate Presentation MH/GL

4th Week

Have understanding of basic principles of MIS for MBAs, how to design a robust software application, intuitive dashboard and translate Performance Management System Framework in to a basic design of a software application.

Break (09:30‐9:45)

Break (11:15‐11:30)

3rd Week

Understanding the clear principles of the Integrated Performance Management Approach

Break (09:30‐9:45)

Break (11:15‐11:30)

5th Week

Understanding the implementation of Six Sigma for MBAs, how to measure performance using Six Sigma Approach.

Break (09:30‐9:45)

Break (11:15‐11:30)

Session 1 (08:00‐9:30) ‐ Introduction of Six Sigma as a measurement system

Reference : Lean Six Sigma for Service, Michael L. George; Six Sigma Handbook,

Quiz and Class Discussion MH

Session 2 (9:45‐11:15) ‐ Six Sigma Performance Management Example


Quiz and Class Discussion

MH

Session 3 (11:30‐13:00) ‐ Six Sigma Performance Management Example


Class Discussion and Syndicate Presentation

MH

7th WeekSession 1 (08:00‐9:30) ‐ MBNQA Theory

Read The Baldridge Quality System, Stephen George

‐ Quiz‐ Class Exercise

MH

Session 2 (9:45‐11:15) ‐ The Malcolm Baldrige Approach


‐ Quiz‐ Class Exercise

MH

Session 3 (11:30‐13:00) ‐ Applied KPI


Syndicate Presentation

MH

Session 1 (08:00‐9:30) ‐ Introduction of Software Implementations

&Designing PMS Composing MTH (GL)

Session 2 (9:45‐11:15) ‐ Applied IPMS in Real World

Consultation of topic choosing & Designing PMS

Class Discussion MTH (GL)

Session 3 (11:30‐13:00) ‐ Group Assignment Exercise for Stage 3 and Stage 4 IPMS

‐ Case Syndicate Class Discussion MTH

6th Week

Understanding the basic principles of Six Sigma for MBAs, how to measure performance using Six Sigma Approach.

Break (09:30‐9:45)

Break (11:15‐11:30)

Mid Term Exam

8th Week

Understand the Malcom Baldridge National Quality (MBNQA) approach to performance measurement

Break (09:30‐9:45)

Break (11:15‐11:30)

9th Week

Understand the real world implementation of Information System to measure Performance Managment

Break (09:30‐9:45)

Break (11:15‐11:30)

Session 1 (08:00‐9:30) ‐ Applied MBNQA


Class Discussion MH

Session 2 (9:45‐11:15) Apllied MBNQA


Class Discussion MH

Session 3 (11:30‐13:00) ‐ Applied KPI

Key Performance Indicators , Developing, Implementing and Using Winning KPIs, David Parmenter

‐ Case analysis & participation

MH

Session 1 (08:00‐9:30) ‐ Discuss Establishing and Maintaining A Performance‐Based Management Program and Integrated Performance Measurement System

'Analysis and Participation

Read Performance Based Management : Technniques and Tools for Implementating the Government Performance and Results Act 1993 (GPRA)

MH

Session 2 (9:45‐11:15) ‐ Discuss Establishing Accountability for Performance and Collecting Data to Assess Performance

'Analysis and Participation Read GPRA (see above) MH

Session 3 (11:30‐13:00) ‐ Discuss Analyzing, Reviewing, and Reporting Performance Data and Using Performance Information To Drive Improvement

Quiz Read GPRA (see above) MH

12th Week Final Group Assignment

10th Week

Understand the Malcom Baldridge National Quality (MBNQA) approach to performance measurement and Key Performance Indicators (KPI)and the Implementations

Break (09:30‐9:45)

Break (11:15‐11:30)

11th Week

Have understanding of Performance Based Management : Technniques and Tools for Implementating the Government Performance and Results Act (GPRA)

Break (09:30‐9:45)

Break (11:15‐11:30)

Lecturer Profile

Muhammad Hanafi, ST(ITB),MBA(ITB),SSBB(SSCX)

Email : [email protected]

Mr.Hanafi graduated with a degree in Mining Engineering from Bandung Institute of Technology (ITB) in 1998. Achieved Milling College Diploma from University of British Columbia, Vancouver Canada in 2001, and continued to have a Master Business Administration degree from ITB in 2009 and have Project Management Professional (PMP*) from Project management Institute in 2012. He started as a metallurgist in PT Freeport Indonesia and holding various management positions as Mill Operation, and Metalurgical Accounting, before his recent assignment as the Technical Affairs Manager. Skilled in Lean Six Sigma planning and projects

implementation and obtained his Lean Six Sigma Black Belt certification in 2009. In his career, he also involved in many government policy projects such as : Performance Evaluator Team for smelter projects in Indonesia (2012), Taskforce Team for Indonesia Copper Smelter (2013) in Ministry of Mine and the development of Supply Chain Value into Roadmap reformulation for Copper, Iron and Steel Downstream Industries in the Ministry of Industry (2013). Other than that he is also a charman in various mining and coal forum and conferences held by PERHAPI (2010,2011), IMA (2011,2012). Furthermore his recent project is Benchmarking Study of Oil and Gas Facility Project of 10 companies under SKK MIGAS supervision with his capability in Performance Management, Operations Management, Project Management and Total Quality Management.

Muhammad TresnadiHikmat,SE(UI),MBA(ITB), MCTS (Microsoft)

Email : muhammad.th@sbm‐itb.ac.id

Mr Hikmat graduated from Economic Faculty University of Indonesia ‐ FEUI (2003) and a Cum Laude Graduate for the Executive MBA‐ITB Program (2011) developing a thesis on Performance Management System Software Application using IPMS Framework. Currently works as General Manager for Projects for a Mining Metallurgical Processing Consultant and also has role as a project management consultant management and business performance systems. Poses Microsoft Certified Technology Specialist (MCTS) in Managing Projects with Microsoft Project 2010. An experience MS Project

Trainer (cooperating with MBA‐ITB Jakarta) and project controller for several metallurgical projects as the master scheduler and project management advisor creating procedures and project performance measurements and assessments.

Involved in government policy development projects as member of the evaluator team for reviewing smelter projects in Indonesia (Ministry of Mine), Taskforce Smelter Evaluation Team (Ministry of Mine)

and development of roadmap for mineral processing and refining industries in the Ministery of Industry according Inpres No 3 2013, and latest Benchmarking Study of Oil and Gas Facility Project of 10 companies under SKK MIGAS supervision (2013).

Has experience case writing in the SBM‐ITB developing a business case and involved as a research consultant for CCE SBM‐ITB for the Evaluation of Strategic Development Study for Pertamina EP Project. He is a part time lecturer in STIE Ekuitas Bandung for the subject of Management Information Systems (MIS) and other Management subjects for undergraduate students. He has worked in management roles in various companies from IT consultant, solar water heater to fertilizer industry. Before pursuing a career in management, with a Diploma of Civil Engineering background from Polytechnic of ITB 1995, he worked for a construction company (Jaya Obayashi) as a planning engineer for the Astra Isuzu Project in KIIC Karawang.

Grading Grading within this courses determined as below :

Item Weight

Quiz 5Individual assignment 10Group assignment 30Mid Test 20Final Test (Group Presentation) 25Participation 10TOTAL 100%

A special final task shall be assigned for the syndicate group at the end of the semester in development of performance system based on IPMS framework.

Students Guidance

In order to succeed, students are advised to do the followings: 1. Allocate sufficient time for self‐preparation 2. Discuss concepts and cases with their syndicate 3. Elaborate practical cases apart from cases given 4. Have a proper notes of all lecture 5. Contribute actively in the class

References

Main text book: 1. Wibisono, D. (2006) Manajemen Kinerja: Konsep, Design dan Teknik Meningkatkan

Daya Saing Perusahaan, Penerbit Erlangga. 2. Wibisono, D. (2011) Manajemen Kinerja: Panduan Penentuan Indikator, Penerbit

Erlangga 3. Neely et. all (2002), The Performance Prism, Cambridge Press 4. Kaplan, R. S. & Norton, D.P., (1996) The Balanced Scorecard Translating Strategy

into Action, Harvard Business School Press. 5. Kaplan, R. S. & Norton, D.P., (2008) The Premium Execution, Harvard Business

School Press 6. MBNQ Authorized site http://www.baldrige21.com 7. McLeod, Raymond, Jr, Sistem Informasi Manajemen. Edisi ke 10 8. Lean Six Sigma for Service, Michael L. George; Six Sigma Handbook, Thomas Pyzdek;

The Six Sigma Way 9. The Six Sigma Business Scorecard, Praveen Gupta, McGraw Hill, Second Edition 10. Performance Based Management Handbook: Technniques and Tools for

Implementating the Government Performance and Results Act 1993 (GPRA) Supporting textbook:

1. Amsyah, Zulkifli, Manajemen Sistem Informasi,PT.Gramedia Pustaka Utama, 2. Van Belle,Eclles,Nash Discovering Information Systems,Berne Convention

Case List

Case No CASE NAME PUBLISHER Topic

1Introduction to Financial Ratio's HBS

Lack of Traditional PMS, Tidak bisa melihat datangnya untung atau rugi detail ke operasional

2 Customer Relation Management at Capital One (UK) INSEAD Comparison of PMS

3BUMN Minister Decree

Stage by Stage Designing contextual PMS. Environmental Scanning

4Analyzing Syndicate's own company statement compare with best practice Class IPMS, Vision Mision

5 Cineplex , The Loyalty Program Ivey Case IPMS, Business Result, Managing Customer6 Inovation at Timberland , Thinking out of the box HBS IPMS , Internal Process, Inovation7 Reengineering a business process HBS IPMS , Internal Process, Operations Process8 Real Madrid Club HBS IPMS , Internal Process, Marketing9 Individual Assingment : Sales Services in Indonesia Class IPMS , Internal Process, After Sales Service10 Human Resources at AES Cooperation Stanford IPMS , Resource Availibility , Human Resources11 Information Technology 1960‐2000 HBS IPMS , Resource Availibility , Tech and Infrastructure12 Guident Cooperation: Shaping Culture thru system HBS IPMS , Resource Availibility , Organization13 Technosystems Corp: Benchmarking Sourcing HBS IPMS , Benchmarking14 BSC Simulation Software Practice KaplanNorThe Balance Score Card15 Selasar Sunaryo Case Neely Performance Prism16 Paul Revere Insurance Company Competing for Baldridge BR Exercis MBNQA

mm6042 corporate performance management - sbm itb€¦ · performance ability to analyze...

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