mmix presentation global management solutions
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… Working Together is Success
Consulting and Training in Management & Development
®
Management Mix®
Mission
Vision
Values
2
Management Mix®3
Management Mix®4
Recycling
Renewable Energies
Telecommunication
Pharmaceutical & Cosmetics
HORECA
Contracting & Engineering
Public Sector & Government
IT
Banking & Finance
Cement & Readymix
Clothing & Fashion
Food & Beverages
Luxury
Healthcare
Oil & Chemicals
Distribution & Retail
NGO
Management Mix®5
DEVELOPMENT SOLUTIONS
• Strategy & Policy Formulation;,
• Diagnosis, & Analysis,
• Technical Assistance,
• Capacity Building,
• Institutional Development,
• Curriculum Development,
• Project Development,
• Project Management,
• Project Implementation,
• Monitoring & Evaluation.
MANAGERIAL SOLUTIONS
• Strategy Formulation,• Process & Risk Management,• Talent Management,• Organization & Restructuring,• Marketing & Branding Policies,• Sales & cross selling policies,• Customer Service Practices,• Management Information Systems,• Financial & Investment Advisory,• Corporate Social Responsibility.
RESEARCHES & STUDIES
• Market Studies, • Market Surveys,• Labor Market Surveys,• Feasibility Studies,• Strategic Business Plans,• IPO Preparation,• Inward Investment,• Mergers & Acquisitions, • Business Intelligence,• Export promotion .
Consulting Training Conferences
Management Mix®
1000 Strategy
2000 Processes
3000
Talents
4000 Structure
5000 Marketing
6000
Sales
7000 Customers
8000
IT
9000 Resources
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Our Training Solutions
Upon your request we will send you the complimentary list of
courses
Management Mix®
Banking & Insurance
Development
Education & NGO’s
Fundraising
Healthcare Management
HORECAHospitality
Legislative
Media
Public Sector
Pharmaceutical
Our Specialized Training Solutions
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1-Competency Gap Analysis
(CGA)
2-Training Needs Assessment
(TNA)
3-Training Program Design
(TPD)
4-Conducting the Training Program
(CTP)
5-Evaluating Participants’ Performance
(EPP)
DeliverablesDeliverables Methodology
Group Discussions
Workshops
Real Case Studies
Simulations
Experience Exchange
Self Evaluation Tests
Active Participation
Our Training Process
TNA Report
Handout : Methods and Tools
Exit Report - Individual
Exit Report - General
Certificates – Training “Passport”
Test Results
CGA Report
Management Mix® 9
Some of our In-House Trainings:International
Mrs. Nada Bandar El-AmineHead of Process Management, MobiNil-Orascom Telecom Group
Trainings delivered to 400 managers & staff on process management were very helpful, we are extremely delighted.
Mr. Vincent Bouckaert, GM, HOLCIM
Mr. Ralph Yirikian, GM, VivaCell-MTS Group
Mr. Vincent Fretay
Industrial Manager, YBCPernod Ricard Group
Mr. Stepan GuyshianGM, ACBA-Credit Agricole
“Management Mix experts helped us in implementing successfully the BS 18001, ISO 14001. Currently we are implementing the ISO 9001, and in parallel a Talent Management System “.
“We are implementing the 9 innovative steps of Management Mix”.
“VivaCell-MTS & Management Mix are
in a partnership since 2006 having objectives to develop the competencies of our Managerial staff and the staff of the Contact centers (more than 600)”.
Holcim has implemented successfully the integrated Quality, Health & Safety, and Environmental Integrated Management System with Management Mix.
Dr. Jayasree PrasannanDirector of Training, Middle East & Africa,BSI Group
Dr. Rainer Vianden, Director of CertificationTUV Rheinland Group
“Effective collaboration in delivering IT Risk Management & Business Continuity Management”.
Working with Management Mix in delivering ISO standards Trainings through strong partnership.
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Some of our In-House Trainings: Gulf Countries
Mr. Hamad Al SibahiDirector of Planning, PICPetrochemical Industries Company
Reengineering the customer service center which resulted in the reduction of the customer waiting time.
Mr. Tawfege M. Al-UtageyVP-IT , Saudi Stock Exchange ,TADAWUL
Design & delivery of a Training Program on Marketing Strategy trainings since 2004 which have great impact on our graduates.
Designing & delivering a Leadership Development Program for 72 team leaders.
Mr. Adnan El AliProject Manager, Kuwait Investment Authority
Mr. Ahmad ShehiiDubai Municipality
Mr. Mohammed Rashid Al BallaaChairman, Al Mubasher
Al Mubasher sponsored the IT Risk Management & Business Continuity Management Training.
Mr. Imad Mirza, HR Development Manager,Kuwait Financial House
Design & delivery of a Customer Service and Sales courses for the staff of the Call Center & the touch points.
A special program was designed to the Commercial Staff of Zain during the Co-branding with Vodafone & Unmbrella Branding.
Dr. AhmedAl-Shatti,CEO, Zain Bahrain , Member of the Group Board of Directors / Zain
“IT Risk Management training was really interesting & helpful for information security management”
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Some of our Public Trainings:Middle East
Ms. Tania KhaddajHR Manager, Malik’s
Mr. Samer DaoukProduct Specialist, La Roche Ltd.
“I’m very satisfied and
would like to repeat byattending other trainings”.
“I liked the interaction between the trainer and the participants, where the participants’ input was very useful”.
Mr. Tony AounQuality Manager, Lebanon Chemicals Company
“Excellent trainer’s methodology, very motivating course and information shared between all participants”.
“The training was very good and satisfying; I learned lot new things and so many confusions are made clear”.
“The training was very satisfactory. The presentation was clear and the interaction was pleasant”.
Mr. Joe SalibaGM, Bijouterie Antoine Saliba
“I liked most the test part and the application of the methodology, especially when we had to recruit a candidate trainer during live simulation”.
“I really liked the seminar especially the topic was very interesting and the trainer’s methodology was excellent”.
Mr. Shady KhouryHead of Training & Development, Debbane Group
Mr. Dany FakhouryGM, Sell Fast
Mr. Jihad TannirChairman, A.C.M. Security & Real Estate
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Some of our Conferences & Events
Mr. James MartinGM, middle East & North AfricaNASDAQ OMX
Mr. Tony WeeresingheCEO, Millenium IT London Stock Exchange Group
“We gained a great experience during this conference from the hospitals implementing Quality Management Systems & Healthcare Accreditation Standards in Lebanon”.
“Effective collaboration in the Arab Financial decision makers, Arab Stock Exchanges, Arab Clearing Houses, Arab Brokerage Firms, and Arab Investment and Commercial Banks ”.
Mr. Mohamad FirkhGeneral Manager, Al Makassed Hospital
Mr. Nezar FreenyCEO, Amanah XData LLC
“The 1st Regional Conference on Quality & Integrated Management Systems in the Mediterranean & Gulf Countries was organized under the Patronage of the Prime Minister”.
Mr. Rafic HaririPrime Minister, Lebanon
Mr. Eric BertrandHead of Business Strategy ,NYSE Euronext
“IT Risk Management “ conference was organized to perfection in every way. A great platform for information exchange and coordination between the intermediaries and capital markets in the Arab world ”.
“Very inspiring and well organized conference, good networking opportunities”.
“The conference organized by Management Mix was really perfect in every way which was interesting and challenging to all of us”.
“The 1st Talent Management Conference was organized under the Patronage of the Prime Minister”.
Mr. Tigran SargsyanPrime Minister, Armenia
Management Mix®
Management Mix®
1- StrategyManagement Solutions to define the
company’s Strategy, including but not
limited to:1. Corporate Mission, Vision, Values2. Strategic Goals 3. Strategy Mapping 4. Balanced Scorecard5. Management Mix 9-5-4 Guide
The Value to your Organization 1. Clearer idea about company’s long and short term goals2. Better idea about corporate competitive environment3. Comprehensive framework to assess the company’s Strategy and Performance
Deliverables: •Corporate Strategy Map•Strategy Implementation Framework•SMART Corporate Objectives
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Management Mix®
2- Process Identification & Design the Processes
Re-engineering and optimizing the Processes,
1. Management Standards (ISO 9000, OHSAS 18000, ISO 14000, ISO 22000)
2. Total Quality Management (EFQM)
3. Good Practices (GMP, GDP, GLP, GSP, GHP)
The Value to your Organization 1. Increase of Efficiency 2. Decrease of Non Conformity costs3. Continuous Improvement of the Management System4. Organization & Standardization of your organization’s Processes5. Effective Risks Management Framework
Deliverables: •Customized Process Map •Customized Management System SOP (Standard Operating Procedures)•Risk SIM (Severity Identification Matrix)•KPI Board 15
Management Mix®
3- TalentImprovement of corporate Talent Management
1. Competence Based Talent Management
2. TM procedures and policies (Talent Acquisition, Development, Retention, Transfer, Performance Appraisal, Career Planning, Salary Scale)
3. Standardized Job Descriptions
4. Code of Ethics
The Value to your Organization 1. Clearly defined TM policy to match the corporate Strategic Goals2. Improved TM policies3. Capacity Building
Deliverables: •Corporate TM policies•Competency based Job Descriptions•Benefit Plan
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Management Mix®
4- StructureOffering customized corporate Structure to
meet corporate Strategy
1. Organizational Re-structuring
2. Clearly defined Lines of Command, and
Communication
3. Corporate Job Classification/Layers
The Value to your Organization1. Alignment of positions2. Optimized Management3. Dynamic Structure
Deliverables: •Optimized Organizational Structure•Communication and Reporting System•Cross Departmental and Hierarchical Coordination System
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Management Mix®
5- MarketingCorporate Marketing Strategy Development
1. Corporate & Brand Positioning
2. 4 P’s (Product, Price, Promotion, Place)
3. Branding Strategies (Umbrella branding, co-branding)
4. Corporate Social Responsibility
5. International Marketing & Export Strategy
The Value to your Organization 1. Efficient Marketing Strategy2. Improved Corporate Advocacy3. Increased and Boost Sales
Deliverables: •Corporate Marketing Strategy•Marketing Communication Plan•Business Intelligence System
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Management Mix®
6- SalesMethodology to increase the Sales:
1. Sales Process
2. Approaches for different Customer Touch Points
3. Cross & Up Selling
4. Telesales
The Value to your Organization 1. Effective control of the Sales Process2. Increase in sales through Cross Selling and Up Selling techniques implementation
Deliverables: •The 7 Steps Sales model of Management Mix Optimizing your Sales Process•Sales Monitoring & Reporting system
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Management Mix®
7- CustomersApproaches to improve Customer
Service, and increase Customer
Satisfaction, and Loyalty
1. Customer Management System
2. Customer Relation Management
3. Customer Complaint Schemes
4. Customer Loyalty Programs
The Value to your Organization1. Increase in the satisfaction of the Customers through Effective Customer Service2. Increase of Loyalty of Customers3. Customer Risk Management
Deliverables: •Customer Service Evaluation &Audit•CSR Handbook & Call Center script•Customer Risk Management Matrix
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Management Mix®
8- ITDevelop a Management Information
System:
1. IT Policies & Procedures
2. Roadmap for implementing CRM
3. Information Security (ISO 27001)
4. CMMI, and TICK IT
5. IT Service Management (ISO 20000)
6. IT Continuity Management (BS 25777)The Value to your Organization
1. Full utilization of IT Solutions to the benefit of the corporation2. Reduction of Costs3. Enhanced Security
Deliverables: •MIS•IT Risk Management Plan
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Management Mix®
9- ResourcesManagement of Financial & Physical
Resources
1. Financial Management
2. Assets Management
3. Physical Resources Management
4. 5 S
5. Business Continuity Management (BS 25999)
3. The Value to your Organization 1. Optimized Resource Management2. Control of Waste (Muda)3. Financial Risk Management
Deliverables: •Asset Management Model•Business Continuity Plan•Financial Management System
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Management Mix®
1.
Assess the Current System (ACS)
2.
Develop an Action Plan
(DAP)
3.
Design the System
4.
Implement the System
5.
Test the System
6.
Corrective & Preventive
Actions (CPA)
7.
Monitoring & Evaluation
(M&E)
Deliverable 1
Diagnosis Audit Report
Deliverable 2
Action Plan
Deliverables 3
-Tools
-Policies
-Procedures
-Risks
-KPIs
Deliverable 4
Operational System
Deliverable 5
Data collection & analysis
Deliverable 6
Improvement Action Plan
Deliverable 7
Final Report
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Food & Beverage
Mr. Vincent Fretay, Industrial Director, YBC Pernod Ricard
“ We have implemented successfully the BS 18001, ISO 14001. Currently we are
implementing the ISO 9001, and in parallel a Talent Management System .
All of the above were realized and are being realized through our partnership with
Management Mix .”
Manufacturing
Mr. Vincent Bouckaert, General Manager, HOLCIM
We implemented an Integrated Management System including Quality, Health & Safety,
and Environmental Integrated Management System with Management Mix.
BankingMr. Stepan Guyshian, General Manager, ACBA-Credit Agricole
“ Management Mix experts enhanced a the Restructuring of our Bank, and developed
3 levels of structures: Branches, Regional Branches & Corporate Headquarters. We
are implementing the 9 components of Management Mix.”
Service
Mr. Awad Al-Wadaani, Deputy General Manager, KAFCO
“ Management Mix experts contributed to develop Strategic Planning and Controlling
the Corporate Processes”.
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Public SectorDubai Municipality, Dubai, UAE
Management Mix enhanced the reengineering of the Customer Service Center, and
increased the satisfaction of our stakeholders, by reducing the Customer Waiting Time.
Finance & BankingArab Leasing Corporation, Algeria
Management Mix has contributed to a Key Turn project for lunching our company by
developing a Corporate Strategy, the Processes, the Organizational Structure, the
Talent Management, developing the Marketing , the Sales, the Customer Service, the
MIS and the Resources Management.
Food & BeverageNational Food Products Company, UAE
Management Mix led the Re-structuring, and 9 successful Certifications, in Quality &
Food Safety Management.
ManufacturingCHAGOURY GROUP, Nigeria
Management Mix has implemented successfully the Occupational Health & Safety
Management System based on BS 18001.
Management Mix®
Healthcare
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Al Makassed Hospital
Management Mix led the implementation of the Quality Management System
and the preparation for Hospital Accreditation.
HealthcareAl Rasoul Al A’ azam Hospital
Management Mix led the implementation of the Quality Management System,
and the preparation for Hospital Accreditation.
HORECAMoulin D’Or , Bakery & Restaurant
Management Mix is leading the implementation of an Integrated Quality & Food Safety
Management System at Moulin D’Or.
Food & BeverageKSARA Beverages
Management Mix implemented successfully the Quality Management System at
KSARA, based on ISO 9001 Standard.
HORECARoadster Diner, Restaurant
Management Mix has implemented a Food Safety & Quality Management System at
Roadster diner.
Management Mix®
Service
Manufacturing
Telecom
Oil & Chemicals
HORECA
Healthcare
Food & Beverage
Banking
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Public
Sector
Development
Social
Development
Regional ,
Rural
&
Economic
Development
Education
Sector
Development
Agriculture,
Environment
&
Natural
Resources
Management
Consumer
Protection
Private
Sector
&
SME
Development
Management Mix®
Technical Assistance to ELCIM for the Implementation of Cluster Based Activities for SMEs
(122270),
Ministry of Industry, 2,2 Million Euros - 2006-2008 - Republic of Lebanon
Capacity Building for Quality, Metrology, Accreditation Body and Standardization Body
(122120),
Ministry of Economy and Trade, 3 Million Euros – 2006/2008 - Republic of Lebanon
Ministry of Economy Capacity Building Project (Grant No. TF 092478) - Institutional
Development Strategy Design and Implementation
Ministry of Economy (MECB-C-1.1) – 2009/2010 - Republic of Armenia
Dutch Grant, “Second Foreign Investment and Export Facilitation Project” - Inward
Investment Attraction
Armenian Development Agency (FIEF2-C-4.1) – 2009/2011 - Republic of Armenia
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Management Mix®
ECORYS
http://www.ecorys.com
GOPA Consultants
http://www.gopa.de
TÜV Rheinland Group
http://www.tuv.com
SOGES
http://www.sogesnetwork.eu
Société Française d’Exportation des Ressources Educatives
(SFERE)
http://www.sfere.fr
European Consultants Organisation (ECO)
http://www.eco3.be
European Profiles
http://www.europeanprofiles.gr
Swedish Board for Accreditation and Conformity
Assessment (SWEDAC)
http://www.swedac.se
WESTBIC
http://www.westbic.ie
Deutsches Institut für Normung (DIN)
http://www.din.de
Dansk Fundamental Metrology (DFM)
http://www.dfm.dtu.dk
International Executive Service Corps (IESC)
http://www.iesc.org
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Management Mix®
Wisdom Tower, 3rd Floor, Ayios Pavlos & Kadmos Avenue,
Nicosia, CyprusTel: +357 96 691022, Fax: +357 96 691044
Ring Building, 4th Floor,Fouad Shehab Avenue,
Beirut Central District, LebanonTel: +961 01 983838, Fax: +961 01 983737
Golden Tulip Building, 4th Floor,16/3 Abovyan Avenue,
Yerevan Central District, ArmeniaTel: +374 98 981111, Fax: +374 10 580441
Email: [email protected]: http://www.managementmix.com
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