Mo' Solutions Mo' Problems

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Solutions are the death of a product design. Learn how we helped to disrupt a large, product-focused organization with design, through not only educating product owners, but including them in the exploration to define problems instead of solutions. Presented at Agile2013.

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<ul><li> 1. Tami Evnin Mo Solutions, Mo Problems @tamiiiiiiiiiiii @prodaqomx </li></ul> <p> 2. Tami Evnin @tamiiiiiiiiiiii Solution Problem 3. Tami Evnin @tamiiiiiiiiiiii Solution 4. Tami Evnin @tamiiiiiiiiiiii Solution 5. Tami Evnin @tamiiiiiiiiiiii Solution 6. Tami Evnin @tamiiiiiiiiiiii Problem 7. Tami Evnin @tamiiiiiiiiiiii Problem 8. Tami Evnin @tamiiiiiiiiiiii Problem [Image credit: http://appadvice.com, via http://www.techinfoblog.net/warning-stop-taking-your-iphone-to-bed-to-avoid-sleepless-nights/] 9. Tami Evnin @tamiiiiiiiiiiii 10. Tami Evnin @tamiiiiiiiiiiii 11. Tami Evnin @tamiiiiiiiiiiii 12. Tami Evnin @tamiiiiiiiiiiii SolutionProblem 13. Tami Evnin @tamiiiiiiiiiiii Solution Problem 14. Tami Evnin @tamiiiiiiiiiiii Mo Solutions Mo Problems 15. Tami Evnin @tamiiiiiiiiiiii Goals Empathy Building and Problem Finding Methods Communicate Research Findings Small Change Big Impact 16. Tami Evnin @tamiiiiiiiiiiii The Beginning 17. Tami Evnin @tamiiiiiiiiiiii 18. Tami Evnin @tamiiiiiiiiiiii 19. Tami Evnin @tamiiiiiiiiiiii 20. Tami Evnin @tamiiiiiiiiiiii For Example 21. Tami Evnin @tamiiiiiiiiiiii 22. Tami Evnin @tamiiiiiiiiiiii 23. Tami Evnin @tamiiiiiiiiiiii 24. Tami Evnin @tamiiiiiiiiiiii Case Study 25. Tami Evnin @tamiiiiiiiiiiii Personas 26. Tami Evnin @tamiiiiiiiiiiii Requirements 27. Tami Evnin @tamiiiiiiiiiiii Wireframes 28. Tami Evnin @tamiiiiiiiiiiii All the things+ 29. Tami Evnin @tamiiiiiiiiiiii 30. Tami Evnin @tamiiiiiiiiiiii 31. Tami Evnin @tamiiiiiiiiiiii 32. Tami Evnin @tamiiiiiiiiiiii 33. Tami Evnin @tamiiiiiiiiiiii 34. Tami Evnin @tamiiiiiiiiiiii 35. Tami Evnin @tamiiiiiiiiiiii 36. Tami Evnin @tamiiiiiiiiiiii Sigh. 37. Tami Evnin @tamiiiiiiiiiiii is terrible.This 38. Tami Evnin @tamiiiiiiiiiiii Roadblock 39. Tami Evnin @tamiiiiiiiiiiii Today, Im more direct. Its terrible. 40. Tami Evnin @tamiiiiiiiiiiii Roadblock 41. Tami Evnin @tamiiiiiiiiiiii Making it better 42. Tami Evnin @tamiiiiiiiiiiii 43. Tami Evnin @tamiiiiiiiiiiii Communicating findings 44. Tami Evnin @tamiiiiiiiiiiii Communicating findings 45. Tami Evnin @tamiiiiiiiiiiii 46. Tami Evnin @tamiiiiiiiiiiii Business business solution business business... 47. Tami Evnin @tamiiiiiiiiiiii 48. Tami Evnin @tamiiiiiiiiiiii 49. Tami Evnin @tamiiiiiiiiiiii Business business solution business business... 50. Tami Evnin @tamiiiiiiiiiiii As a client account manager, I need to ensure that my clients are able to edit their billing information. 51. Tami Evnin @tamiiiiiiiiiiii 52. Tami Evnin @tamiiiiiiiiiiii 53. Tami Evnin @tamiiiiiiiiiiii 54. Tami Evnin @tamiiiiiiiiiiii 55. Tami Evnin @tamiiiiiiiiiiii is terrible.This 56. Tami Evnin @tamiiiiiiiiiiii 57. Tami Evnin @tamiiiiiiiiiiii So what? 58. Tami Evnin @tamiiiiiiiiiiii 59. Tami Evnin @tamiiiiiiiiiiii 60. Tami Evnin @tamiiiiiiiiiiii The Sequel 61. Tami Evnin @tamiiiiiiiiiiii Current State 62. Tami Evnin @tamiiiiiiiiiiii Sigh. 63. Tami Evnin @tamiiiiiiiiiiii 64. Tami Evnin @tamiiiiiiiiiiii Moving Forward Problems Solutions It takes time and eort, from everybody Some mushy last thing about it getting better 65. Tami Evnin @tamiiiiiiiiiiii Questions? 66. Tami Evnin @tamiiiiiiiiiiii Thanks! 67. Tami Evnin Mo Solutions, Mo Problems @tamiiiiiiiiiiii @prodaqomx </p>