mo' solutions mo' problems

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Tami Evnin Mo’ Solutions, Mo’ Problems @tamiiiiiiiiiiii @prodaqomx

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Solutions are the death of a product design. Learn how we helped to disrupt a large, product-focused organization with design, through not only educating product owners, but including them in the exploration to define problems instead of solutions. Presented at Agile2013.

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Page 1: Mo' Solutions Mo' Problems

Tami EvninMo’ Solutions, Mo’ Problems@tamiiiiiiiiiiii @prodaqomx

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👤 Tami Evnin @tamiiiiiiiiiiii

Solution Problem

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Solution

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Solution

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Solution

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Problem

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Problem

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Problem

[Image credit: http://appadvice.com, via http://www.techinfoblog.net/warning-stop-taking-your-iphone-to-bed-to-avoid-sleepless-nights/]

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SolutionProblem➡

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Solution Problem🔀

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Mo’ Solutions Mo’ Problems

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Goals

• Empathy Building and Problem Finding Methods

• Communicate Research Findings

• Small Change ➡ Big Impact

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The Beginning

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💬 📢 💰

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For Example

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Case Study🔎

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Personas👤

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Requirements📚

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Wireframes

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All the things+

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Sigh.

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is terrible.”“This

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Roadblock

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“Today, I’m more direct.It’s terrible.”

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Roadblock

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Making it better

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Communicating findings“

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Communicating findings“

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“Business business solutionbusiness business...”

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“Business business solutionbusiness business...”

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“As a client account manager, I need to ensure that my

clients are able to edit their billing information.”

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is terrible.”“This

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So what?

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The Sequel

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Current State

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Sigh.

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Moving Forward

• Problems ➡ Solutions

• It takes time and effort, from everybody

• Some mushy last thing about it getting better

💼

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Questions?

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Thanks!

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Tami EvninMo’ Solutions, Mo’ Problems@tamiiiiiiiiiiii @prodaqomx