MOBEEN AHMED KHAN Symsoft  AB  MEA,  Al  Thuraya  Tower  2,  Floor  9,  Office  907,  Dubai  Internet  City Date  of  birth  #  6th  November  1984. Phone  #  +971561704821   Email  address  #  mobeen.ak@gmail.com

Key Skills:

Ø Strong  technical,  organizational,  communication,  analytical,  team  working  and  sales  skills. Ø Experience  in  preparing  tenders,  proposals,  quotations  and  providing  Pre-­‐sales  as  well  as  

post  sales  support. Ø Excellent  knowledge  of  consultative  solution  selling  with  telecommunication  domain  

mainly  VAS,  Online  Charging  and  MVNO/MVNE  arena.  Ø Strong  Bid  Process  management. Ø Excellent  convincing  presentation  skill.   Ø Excellent  inter-­‐personal  skill.  Ø Excellent  knowledge  and  experience  of  MS  Applications  (Excel,  PowerPoint,  Visio,  MS  

Project)  Ø Experience  in  leading  cross-­‐functional  teams  from  requirement  gathering  within  the  

organization  to  final  service  usage  by  the  subscribers.   Ø Experience  in  Planning,  Design,  Implementation  and  Roll  out  phases  of  Value  added  

services.   Ø Experience  in  Vendor  Management  with  leading  vendors  like  Nokia  Siemens,  Huawei  and  

Ericsson.   Ø Experience  in  Quality  and  Process  improvements  in  telecom  Environment.   Ø Experience  in  Network  Operations  and  Maintenance.   Ø Experience  in  Project  Management  and  end  to  end  product  lifecycle  management.   Ø Experience  in  working  with  MVNO  customers.  

Professional Experience: SYMSOFT – Sales Dept 2012 – to Date Designation:  Technical  Sales  Manager   Responsibilities:

Ø Cultivating  and  managing  strong  relationship  with  the  assigned  customers  in  Middle  East  and  Africa  (Zain  Group,  Omantel,  STC  Group,  Virgin  Mobile  MEA  Group).  

Ø Preparing  technical  proposals,  statement  of  compliance  and  prices  in  response  to  tenders  (RFP/RFQ/RFI)  for  VAS  (USSD,  SMSC,  MMSC,  SMS  Firewall,Call  Completion,Voicemail,IVR,Voice  SMS),  Charging,  Voucher  Management  System  and  MVNO/MVNE  solutions.  

Ø Participating  in  technical  and  commercial  negotiation  together  with  sales  managers.  Ø Preparing  technical  proposal  and  commercial  proposal  (quotation)  for  change  requests.  Ø Handing  over  of  closed  sales,  upon  receiving  an  order  from  the  customer,  to  project  

delivery  team,  ensuring  that  the  delivery  team  has  a  complete  understanding  of  the  scope  of  project  delivery  and  be  involved  in  addressing  any  technical  scope  creeping  that  may  occur  during  the  project  execution  phase.      

Ø Conducting  project  kick-­‐off  meeting  together  with  the  project  manager  and  project  delivery  team.    

Ø Performing  product  presentation  and  product  demonstration  in  promotion  of  Symsoft  products.  

Ø Acting  as  a  bid  manager  in  handling  end  to  end  bid  management  until  submission.  

Ø Coordinating  with  R&D,  Product  Management  teams  in  analysing  RFP/RFI/RFQ  gaps  and  identifying  the  product  enhancement  requirements  and  associated  cost  in  order  to  comply  with  the  RFP/RFQ/RFI  SoC  and  SoW.  

Ø Coordinating  with  sales  managers  to  perform  sales  opportunity  identification,  analysis  and  qualification.  

Ø Preparing  the  requirement  specification  of  the  new  product  functionality  or  an  enhancement  of  the  existing  product  functionality  to  be  developed  by  R&D  in  compliance  with  customer  requirements.  

Ø Preparing  high  level  system  architecture  which  included  in  the  solution  description  provided  in  response  to  RFP/RFQ/RFI  or  Change  Request  requirement.    

SYMSOFT – Customer Services Dept 2010 – 2012 Designation:  Operations  Engineer   Responsibilities:  

Ø Identifying  the  root  cause  and  suggesting  an  optimized  solution  to  the  daily  issues  raised  by  different  customers  of  Symsoft.    

Ø Understanding  the  requirement  /inquiry  raised  by  customer  and  deciding  if  it’s  a  change  request  or  if  a  work  around  in  the  system  can  be  implemented.    

Ø Planning  and  executing  time-­‐to-­‐time  upgrades.    Ø Making  Quarterly  SLA  reports  as  per  customer’s  requirement.    

Mainly  working  with  Charging  and  messaging  systems,  besides  this,  following  platforms  come  under  my  responsibility  for  support/maintenance  and  implementation:  

Ø USSD    Ø PCH  (Packet  charger)    Ø Collect  call    Ø WAP  GW    Ø MMSC    

CMPAK (ZonG) –VAS Planning Dept 2009 – 2010 Designation:  VAS  Planning  Executive Responsibilities:

Ø Strong  coordination  with  Zong  VAS  marketing  team  and  Presales  department  of  different  vendors.  

Ø Inviting  Technical  proposals  from  different  vendors  based  on  the  day-­‐to-­‐day  new  VAS  requirements  from  marketing  team.  

Ø Evaluating  the  technical  as  well  as  commercial  proposals  and  selecting  the  best  feasible  vendor.  

Ø Strong  coordination  and  follow-­‐ups  with  vendors  for  the  timely  implementation  of  VAS  projects.  

Ø Capacity  planning  and  performance  improvement  of  different  VAS  nodes  by  doing  optimization.  

Ø Coordinate  with  3rd  Party  vendors  to  get  their  nodes  integrated  with  existing  network  e.g.  for  different  IVR  services.  

   

Projects:

Ø Message+  service  (SMS  forwarding,  copying,  auto-­‐reply  and  distribution).  Ø GPRS  and  Calls  location  based  charging.  Ø Push  Email.  Ø Location  based  services.  Ø Blackberry.  Ø Anti-­‐Spamming  Ø SMS  Receipt  service  (Charging  based  SMS  delivery  report)  Ø Huawei  SMSC  expansion.  Ø Automatic  Device  Detection  and  Configuration.  Ø Mobile  Banking  Solution.  

  CMPAK (ZonG) – IN/VAS Operations Dept 2008 - 2009 Designation:  Snr.  Officer  operations Responsibilities:   Operations  &  Maintenance  of  following  network  elements:

Ø GPRS  Huawei  SGSN9810/  Huawei  GGSN9811.  Ø SMSC  (Huawei  and  ZTE).  Ø MMSC.  Ø WAP  Gateway.  Ø OTA  /  DSTK  platform.  

Projects:

1. Implementation  of  Voice  on  demand  service,  involving  integration  of  ROK  NOD  system  with  MMSC  using  MM7  interface.  

2. Implementation  of  Single  IMSI  multiple  MSISDN  with  respect  to  only  SMS.  Involving  all  the  necessary  definitions  required  on  SMSC.  

3. Coordination  with  different  RPs  for  implementation  of  International  Prepaid  roaming  and  conducting  IR32  test  cases.

4. Coordination  with  International  MMS  Hub  provider  to  make  IOMMS  work  with  different  roaming  partners  and  conducting  IR53  test  cases.

Ufone PTML – VAS Planning Dept 2006 – 2008 Designation:  VAS  Planning  Executive Responsibilities:   End  to  End  Project  management  of  following  projects:

Ø Deployment  of  STPs  (Huawei  Signaling  transfer  point  SG7000)  in  Ufone’s  Core  Network.    Ø Implementation  of  Mobile  number  portability.    Ø Deployment  of  Color  Ringback  tone  (Huawei  CRBT/URP  V5.0D82_02).    Ø Deployment  of  Voice  SMS  (Kirusa).    Ø Deployment  of  Provisioning  system  (Huawei  TopEng).    

Planning  of  upcoming  new  VAS  services: 1. Single  IMSI  Multiple  MSISDN.  2. CRBT  Expansion.  3. Automatic  Device  Detection  and  Configuration.  4. Mobile  TV.  5. Intelligent  traffic  steering.

For  the  above  mentioned  VAS  services  I  was  involved  in  conducting  following  task:

Ø Inviting  a  product  description  from  different  vendors  to  understand  the  service.  Ø Making  an  RFP  and  floating  it  to  all  the  possible  vendors  that  have  product  solution.  Ø Inviting  technical  proposals  for  evaluation.  Ø Coordination  with  operations  and  IT  teams  to  check  the  possibility  of  the  implementation  

of  solution.  Ø Carrying  out  Q&A  session  with  vendors  for  the  clarification  of  solution.  Ø Making  an  evaluation  report  for  the  product  and  floating  it  to  procurement  department.  

TRAININGS:

1 Complete  STP  (SG7000)  product  training  in  Huawei  university  china  2007.  The  training  program  includes:  Ø Fundamentals  of  SS7  Signaling  System.  Ø SCCP  Principle.  Ø MAP  Signaling  Analysis.  Ø SIGTRAN  Protocol.  Ø SG7000  Hardware  system.  Ø SG7000  Data  Configuration.  Ø SG7000  In-­‐depth  Data  Configuration.  Ø MNP  Service  Overview.  Ø MNP  Data  Configuration.  Ø LSMS  System  Overview.  Ø LSMS  Operation  and  Maintenance.  Ø SG7000  Troubleshooting.  

2 MS  Excel  level  2  and  3  training  in  CASE,  Islamabad  (2007).  3 Acision  MMSC  local  training,  Islamabad  (2007).  4 ZTE  WAP  gateway  (ZXME-­‐WAP)  training  in  ZTE  training  center,  Islamabad  (2008).  5 ZTE  MMSC  (ZXME-­‐MMSC)  training  in  ZTE  training  center,  Islamabad  2008. 6 Participation  in  “IMS  as  a  NGN  Application  enabling  platform”  workshop  (2008). 7 On-­‐job  training  in  Sweden  (Kista)  on  all  Symsoft  products.    8 DALE  CARNEGIE  certified  “Customer  communication  skills”  training  in  Sweden.  9 DALE  CARNEGIE  certified  “Public  Speaking  Mastery”  training.  

Tools Hands-­‐on  experience  on  following  tools:

Ø Huawei  LMT  (Local  maintenance  terminal).  Ø Ethereal  /  WireShark.  Ø Huawei  SG7000  Client.  Ø Huawei  SMSC  Infox-­‐Gateway.  Ø Huawei  SMC  Gateway.  Ø UNIX.  Ø SQL  Developer.  Ø Symsoft  Nobill  platform.    

EDUCATION:

2002-­‐2006   Bachelors  in  TELECOMMUNICATION  ENGINEERING  From                                                     COMSATS  Institute  of  Information  and  Technology  (CIIT)   2000-­‐2002 Higher  Secondary  School  Education.  Pre-­‐Engineering  from  Islamabad  Model                                                                                          College  for  Boys,  F-­‐10/3. 1999-­‐2000 Secondary  School  Education  from  Islamabad  Model  College  for  Boys,  F-­‐8/4.

INTERESTS:

Ø Project  Management.  Ø Solution  Sales.  Ø VAS  Marketing.