mobile communication strategy
TRANSCRIPT
Your Mobile Communication Strategy
is critical to your hospital’s success and your patients’ care.
It starts with smartphone
communication for care teams inside the hospital.
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Then it expands outside the
hospital to providers’ personal smartphones.
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Ultimately, it integrates with other technologies
for a truly collaborative care model.
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Meet Sally.Typically, Sally is an active 72-year-old who spends weekendsat the beach, playing with her dog, Buster.But not today...
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Today, Sally is having difficulty breathing. She has chest pain, a severe cough and fatigue.
Her daughter becomes concerned, and rushes her to the local hospital’s Emergency Department.
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Fortunately, the hospital has a
Mobile Communication
Strategy.
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Healing Sally.Follow along as Sally enters the ED, and see how caregivers collaborate to get her well and back to the beach as soon as possible.
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RegistrationRegistration Specialist completes mini-registration and sends a text
to the Triage RN.
Can you come see patient in Registration?
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TriageTriage RN brings Sally to Triage,
completes an evaluation and sends a text to Charge RN.
Do you have a bed available?
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Charge RN responds with
a text to Triage RN and assigns
Sally to a Staff RN.
Room 2 is available.
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Physiologic monitor
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Staff RN places EKG leads on Sally. Critical alarms will be sent to Staff RN smartphone as secondary notification.
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Staff RNStaff RN meets Sally in Room 2 to complete a nursing assessment
and sends a text to ED MD.
Please come to Room 2.
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ED MD responds with
a text to Staff RN.
Will be there in 5 minutes.
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Nurse callSally uses a pillow speaker to call Staff RN and report that she’s having pain.
Staff RN calls into Sally’s room and says she’s on her way.
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MD consultED MD enters Sally’s room and completes a physical assesment. He requests a respiratory treatment, blood cultures and a chest X-ray. He sends a text to Pulmonologist for a consult.
Please call me about a pulmonary consult.
Need chest X-ray in Room 2.
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Respiratory therapyRN sends a text to Radiological Technologist.
LabsStaff RN reviews critical lab results and sends a text to ED MD.
Need to discuss lab results for patient in Room 2.
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ICU consult
After full review, ED MD diagnoses Sally with pneumonia, admits her to ICU and sends a text to the ICU Intensivist.
Need an ICU consult.
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Staff Nurse sends a text to ICU nurse.
Need to schedule hand-off for patient from ED to ICU.
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Resting comfortably.Sally is breathing easier now that she’s admitted to the hospital and receiving the best possible treatment.
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