mobile health: pamf engagement mobile health stanford 2011 05-16
DESCRIPTION
How PAMF has achieved significant patient engagement with My Health Online. Over 72% of the active adult patients at PAMF use My Health Online, our implementation of Epic's MyChart.TRANSCRIPT
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Creating an Ecosystem for Health @paloaltomedical
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Palo Alto Medical Foundation• Affiliate of Sutter Health• Palo Alto Foundation Medical
Group (PAFMG)• 9th largest medical group in
the United States• 750, 000 patients annually• 92 locations in N. California• Live with an electronic health
record since 1999• Launched personal health record
in 2001
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It is about people and their families, NOT the app or technology
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Mike Cooper
http://www.youtube.com/watch?v=QGKJPOmHFIs
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Ecosystems
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Finding the value for all stakeholders
Staff & Clinicians
PatientsOrganization
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Engagement
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I’m not just an owner of the company, my family are patients of PAMF
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When It Matters to Staff,It Makes a World of Difference for Patients
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What Health IT feels like to doctors?
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Remind them what it’s truly about
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Understand their work and deliver value
Automated Sig Verification
Follow up visit Verification
Clinically relevant labs
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Competition
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Become part of a community
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Once you have engagement, what can you achieve?
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Stats
• 72% of active PAMF adult patients are enrolled in My Health Online
• We have ~92% turn around time of messages to patients within 1 business day
• Average turn around time is 2.5 hours• Nationally, we have 19% of the downloads of
Epic’s MyChart for the iPhone
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• Personalized outreach messages to patients based on HM
• Orders placed in Epic
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0 1 2 3 4 5 6 7 8 9 100.00%
5.00%
10.00%
15.00%
20.00%
25.00%
30.00%
35.00%
40.00%
45.00%
50.00%
Personalized message:
• 20% higher adherence to lab reminders vs. non online patients
• 3x improvement for mammograms & pap smears
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Real time updates
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Reduce barriers to patients who need care
12/1/1
1
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1
12/5/1
1
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1
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1
12/11/1
1
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1
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1
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1
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1
12/25/1
1
12/27/1
1
12/29/1
1
12/31/1
1
1/2/1
2
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20%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
12%13%9%7%12%11%11%11%13%14%12%12%12%13%11%11%11%11%12%11%12%12%13%14%
0%
13%13%14%12%12%12%
0%
14%14%14%13%13%11%8%12%15%14%13%13%9%11%12%12%14%13%
16%9%20%
56%
9%8%7%8%6%16%
49%
8%7%6%6%6%14%
36%
7%5%6%5%4%
15%49%
5%7%7%6%6%
18%
56%
7%10%9%9%6%20%
55%
9%9%8%8%7%17%
47%
8%9%9%8%
72%78%
71%
38%
79%81%82%82%81%71%
39%
80%81%81%83%83%75%
53%
82%84%82%82%83%
71%
51%
82%80%79%82%83%
70%
44%
79%75%78%78%80%69%
37%
79%76%78%78%81%74%
42%
79%79%77%79%
Call_Center MHOL PSR
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Screening your child for healthy development
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Save the doctors and staff time
1 - 3 mins
4 - 6 mins
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0%
20%
40%
60%
80%
100%
Ans/Read
Ans/Read
Currently 80% of questionnaires are answered
Jan-10 Jan-11 Jan-12
Parental My Health Online enrollment doubled
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I appreciated being able to answer the questions at home; this was much easier than trying to balance a clipboard on my lap, rushing to answer the questions before my name was called, all while keeping a curious toddler occupied in the waiting room.
The questionnaire is just another example of PAMF's dedication to streamlining procedures and putting systems in place that help both the patient and the caregivers. I am so thankful that our family is a part of the PAMF family.
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Signal DetectionIdentify, mitigate and manage risks to my physical and social health that could compromise my ability to live safely in my home
MicrocommunitiesFind and connect with other people in the
community with whom I can exchange services and support that help me remain independent in my home, stay socially-engaged, and maintain a sense of purpose and value as I age
PAMF linkAges™ - a dynamic, integrated system to support Successful Aging
Resource MatchingFind and connect with resources in the community that can help manage risks to my physical and social health so I can continue to live safely in my home
Senior ProfileCapture my needs preferences and context in order to personalize my aging in place experience
May 3, 2012
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http://innovation.pamf.org
• Developer Challenge Closes- July 30th • Developer Challenge Judging-August 13th • Winner Announced -October 1st
Winner Commences Accelerator-October 1st
--6 month exclusive partnership with PAMF InnovationCenter
Twitter: @pamfinnovation #linkAges
Contact Jean-Luc Neptune: [email protected]
Developers, please join us
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Questions?
• Albert S. Chan, MD, MSChief Medical Information Officer, Palo Alto Foundation Medical GroupMedical Director, David Druker Center for Health Systems InnovationMedical Director, My Health Online, Sutter Health
• E-Mail: [email protected]• Twitter: @albertschan