IntroductionIntroduction

Internship Report on

P.M.C.L(MOBILINK)

Presented By

Shahid Mehmood o7-Arid-445

Tenure

From 22-Aug To 7-Oct

About Orascom(OTH)About Orascom(OTH) √ Established in 1998

√ Considered among the largest and most diversified network operators in the Middle East, Africa, and South Asia

√ Acquired in 2008 a license to operate mobile services in North Korea

AboutAbout Orascom Cont’dOrascom Cont’d√ OTH had exceeded 74 million subscribers

as of March 2008.

√ Pakistan Mobile communications Ltd (Mobilink) started in 1994 April 2001, OTH took over management control of the company

About MobilinkAbout Mobilink √ A subsidiary of Orascom Telecom, started

its operations in 1994

√ Largest customer subscriber base in Pakistan (28 million and growing)

√ Offers exclusively designed tariff plans that cater to the communication needs of a diverse group of people

About Mobilink Cont’dAbout Mobilink Cont’d√ Indigo and Jazz are the largest brands in

the Pakistan cellular industry

√ Covers in 10,000+ cities and towns in pakistan as well as over 130 countries on international roaming service

Organization’s Main Organization’s Main HierarchyHierarchy

C.E.O

Rashid Khan

C.I.O Tariq Rashid

HRM C.E.O Ali Raza Mehdi

Marketing C.E.O Bilal

Munir

C.F.O Tariq Shafiq

C.T.ORamy Reyad

Mobilink's VisionMobilink's Vision

"To be the leading Telecommunication Services Provider in Pakistan by offering innovative Communication solutions for our Customers while exceeding Shareholder value & Employee Expectations"

Mobilink's ValuesMobilink's Values √ Total Customer Satisfaction

√ Business Excellence

√ Trust & Integrity

√ Respect for People

Products and ServicesProducts and Services √ Mobilink Indigo

√ Mobilink Jazz

√ Mobilink PCO

√ Sub Products of Mobilink

AchievementsAchievements √ ISO 9002 Quality Management System

Certification√ Largest Call Center in Pakistan√ Only cellular service in Pakistan to provide

coverage on the M2 motorway√ MOBILINK GSM's Short Message Service

Center allows Vehicle Tracking and Fleet Management services that are being provided by Trakker (Pvt.) Ltd.

Corporate Social Corporate Social ResponsibilityResponsibility

Playing an active role in supporting the community and social development of Pakistan√ Donated computers to the Federal Board of

Intermediate and Secondary Education

√ Donated Rs. 100,000 to Pakistan Institute of Medical Sciences to set up a computer lab

√ During the devastating earthquake Mobilink was amongst the first to respond to the crisis.

SWOT AnalysisSWOT Analysis StrengthsStrengths√ Considered very strong and reliable√ Captured most of the potential customers

(28 million and growing)√ Covering over 10,000 cities, towns and

villages across the Pakistan√ First operator to introduce IR for the

people of Pakistan √ A very strong brand image

WeaknessesWeaknesses √ Most expensive telecom company both in

call rates and SMS

√ Engineering department of Mobilink is not that well competent as compared to its new competitors

√ Customer retention Side is weak

OpportunitiesOpportunities √ Can expand its networks in the uncovered

areas

√ Services in the future can be√Telephone

√Wireless

√Calling Cards

√ Mobile Phone Banking

ThreatsThreats √ Competitors

√ Employees retention is also issue

√ Loss of loyal customer

Work And Experience InWork And Experience InFinance DepartmentFinance Department

H.O.D

PLANNIG &

DEVELOPM- -ENT WING

FIELD OPERATION

RECONCILI--

ATIONWING

SYSTEM REVIEW

WING

Field OperationsField Operations

√ Commission Payment

√ Movement Record of Blackberry Handsets

√ Process of Vendor Bills (Phoenix)

√ Processing of refund Cheques

√ Preparation of Reports Regarding Payment of Tax

Field Operations Cont’dField Operations Cont’d

Commission PaymentCommission Payment√ On sale prepaid and postpaid sims

√ B.D.O’S commission

√ Credit Collection

√ Direct Commission

Field Operations Cont’dField Operations Cont’d

Blackberry Handsets Movement RecordBlackberry Handsets Movement Record√ Received

√ Issued

√ Sale

√ Closing

Field Operations Cont’dField Operations Cont’d

Process of Vendor Bills (Phoenix)Process of Vendor Bills (Phoenix)√ For Services

√ Processing of Due Bill According to contract

Processing of refundable money ChequesProcessing of refundable money Cheques√ Payment procedure to Indigo Customer

√ Finally Mail Cheque to destination

Field Operations Cont’dField Operations Cont’d

Tax ReportsTax Reports

√ Customer Tax

√ Sales Tax

√ Activation Tax

ConclusionsConclusions

&&

RecommendationsRecommendations