mobility for kinetic data nasrin azari mobile reach
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Mobility for Kinetic Data
Nasrin AzariMobile Reach
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Introduction to Mobile Reach
Enterprise Mobile solutions since 1999 Core product: Splitware™ Mobility
Platform Rapid creation of user-focused, native
mobile extensions to enterprise mobile applications
Proven, highly secure, easy to use Deployment in as little in one hour!! Native Cross-platform solutions: iOS,
Windows Mobile, BlackBerry, Android Connection to a variety of backend ITSM
applications, CMDBs, and databases
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Splitware Mobility Platform
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Splitware Application Studio
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Mobile: Native versus Web
Do I need a Native mobile application if I have a web interface?
Web-based application:
Runs in the Browser on the device, and limited to that user experience
Requires connectivity to the Web Server for operation
Native application:
Runs native to the device, can run offline and create a robust user experience
Requires an install
Make the choice based on user and business requirements!!
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Choosing Native versus Web
Choose a Web-based application when: A browser-type User Interface is sufficient Connectivity is available, affordable, and reliable
Choose a Native mobile application when: You require or desire access to device-specific accessories, such
as barcode scanner, camera, voice command / audio, signature You require offline usage or enhanced performance You can use a MEAP (like Splitware Mobility Platform) to easily
create and modify cross-platform native solutions
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Mobile Reach with Kinetic Data
Kinetic Data Plug-in:
Provides access to KD applications: Kinetic Request & Task
Native mobile client access to applications and workflow:
Offline surveys, inspections, asset inventory, workflows, etc.
Incorporation of various input devices: barcode scanning, RFID, camera, voice command, signature capture, other accessories
Easily configurable alongside Kinetic Data application
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Example Scenario: Mobile Site Survey
Mobile field service tech performs a site survey on iPad: Fills out survey and perform blind inventory on the assets Discovers a critical problem that needs to be fixed ASAP Takes picture and/or scans barcode into notes
Workflow within Kinetic Task automatically creates an Incident
Incident is automatically routed to local technician using a BB Tech sees all ticket information on his mobile device Tech travels to location to fix problem right away, meeting SLA
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Splitware Mobile Site Survey
Site Survey App Detailed view
Site Survey Sync
Splitware Extension of Kinetic Request
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Incident generated from Kinetic Request
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Field Technician receives Incident
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Under the Covers… making it work
Kinetic Data:
Kinetic Request: installed / configured for performing inventory
Kinetic Task: configured to process problems encountered during inspection, including creation of Incident records when needed
Mobile Reach:
Kinetic Data plug-in provides access to forms and their processes
Splitware Application Studio provides ability to rapidly create and iterate native mobile applications on all enterprise mobile platforms
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Summary
Mobile Reach provides
the ability to trigger Kinetic workflow via Kinetic Request from a mobile device
a native UI to each mobile platform
a flexible and configurable platform to align your UI with your mobile users’ tasks and requirements
the ability to iteratively create native mobile applications in minutes!
Mobile User Experience aligned to YOUR business processes
