Mobility in Health Care

Oregon Connections Conference

2016

Vanessa McLaughlin, MPH

Health Care Consumerism

Young consumers have grown up with technology• Expect convenience at the fingertip

• Immediate access with little to no output

65+ are high utilizers of health care services• Disease management

• Post inpatient support

• Safety in the home

Affordable Care Act focus’ attention to• Access/Portability

• Cost

CMS- Medicare/Medicaid • Shifting health responsibility and outcomes to

Health Systems, Providers, and Patients

Infrastructure Changes

Change is driven by government directed penalties

and incentives • Electronic Medical Record with collaboration across systems

Commonality• Each health care delivery sector is extending their care

reach beyond ”normal boundaries” of care

• Majority of solutions require expensive human resources

• Solutions are designed by individual departments to meet

specific patient’s needs

Population Health Issues

• Solutions do not generally scale to support patient cohort

• Will be unable to meet demands of 14.2% of all

citizens utilizing 65 % of health resources.

Creating Mobility in Health

Who is Playing?

Investors• 2.3B raised by HC Start-ups in 2014

Corporate America• Apple, Microsoft, Facebook

• Phillips, GE, Intel, IBM

• Samsung, Verizon, Comcast, GCI

• Ford Motor Co.

Fashion Industry- Wearable Monitoring

Gaming Industry- Health Gaming

Scaling with Technology

Acute/Episode of Care • Zoom Care- Telemedicine

• DocChat

• Uber Doc/Clinician Models- home visits

• TeleDoc

Chronic Disease Management • Care Innovations

• Nu-Physicia

• Vivify Health

Single Point of Patient Contact• Welcome Home Health- Health Advocates 24/7

• Cordant Health Services- Pharmacists on call

• Go Telecare- Providers on call

In Home Remote Support

Improves patient experience and health outcomes in

the home setting• Key Features

• Video Health Advocates (HA)

• Patient access and experience

• Patient health record and metrics/graphs

Value and Benefits • 24/7/365 access to health advocates

• Delivers Triple-Aim measureable data

• Delivers ROI that exceeds CMS Best Practice Results

• Increases patient satisfaction and engagement

Welcome Home Health 7

Healthy @ Home DB6

DB7

Slide 7

DB6 Dawn Bonder, 8/12/2016

DB7 Dawn Bonder, 8/12/2016

Health Advocate Services

Healthy @ Home

+ Scheduled video visits with

patient to capture vitals,

patient health status, record

into PHR

+ Pharmacist led complete

medicine reconciliation within

24 hours of discharge/acute

episode (video visit)

+ Review of patient

discharge/care plan

+ WHH physician triage when

patient has health care

intervention needs

+ Scheduled appointment with

physician/provider team within

5-7 days of discharge/acute

episode

+ Weekly assessment of patient’s

return to health for step

down/step up alignment

+ Health coaching with trained

WHH Health Advocate

+ 24/7 access to Health Advocate,

direct access to 911

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Awards

• Boston Partners HealthCare: 2015 Connected

Health: 10 Innovators Challenge Award Winner,

2015

• Comcast: Regional Technology Innovation Award,

Entrepreneur, 2106

Patient Programs

• New York, Oregon, Washington and Nevada

Where we are Today

Welcome Home Health

“I feel like I would not have survived my last few months

without the help of Welcome Home Health. They taught me

to take control of my health needs. I now have a daily

routine with a step by step approach to follow my medical

conditions.” Pat, Knee surgery, COPD and Diabetes

“With Welcome Home Health, I felt I had a partner to

support me and my recovery. It was a much better

experience than my first back surgery, where I felt alone

with no one to turn to. My WHH team, including Health

Advocate, pharmacist and physician were there for me and

allowed me to fully focus on getting well."Colleen, 2nd back surgery in 12 months

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Contact Information

http://www.welcomehomehealth.com

Vanessa McLaughlin, MPH

Founder/CEO

1409 Franklin Street, Suite 201

Vancouver, WA 98660

360.993.8872