mobility takes off - cio summits by cdm media · mobility takes off streamlining passenger service...
TRANSCRIPT
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MOBILITY TAKES OFFStreamlining Passenger Service
THINK MOBILE
$100K
24,000
3,500 850 96.5%
$16K $14
THE CUSTOMER
THE CHALLENGE
THE SOLUTION
58 Countries Served691Total Operating Fleet352 Destinations 4,767 Daily Departures85K Employees138M Passengers
A major airline with the most far-reaching flight network and topnotch international gateways.
The airline wanted iPhones in the hands of every �ight attendant. Replacing all hard-copy documentation gave �ight attendants a more streamlined way to serve passenger needs.
RESULTS
Average Monthly
Savings Per Device
Initial Cost-Savings
Per Month
Cost-Savings Within First 6 Months
Tier 1-3 help desk support:Realized Cost Savings:
Global
Each iPhone was assembled, kitted, and packaged, requiring a total of 28 minutes per kit from start to finish. This equates to:
iphone 6 plus
Monthly Help Desk
Calls
Monthly Portal
Activities
First CallResolution
Deliver
ShippedTo
Device Touches
Minutes or
Hours or
Days
576,000672,000
46611,200