Mode Shift

@JimKalbach

Mural.ly

Empathy

Photo : Don Hunstein, used with permission

Uncertainty

Patterns

Patterns

12-Bar Blues

16-Bar

A A

B A

32-Bar AABA

A

A

B

A

What are some patterns of practice in UX design?

There are nomistakes in jazz

The reality is that we have no idea what the end state will be...

We don’t know what the end state will be...

Like jazz improv, products, brands and services are never finished.

Listen to each instrument separately

• What role do they have?

• How do their roles change?

How does UX design embrace uncertainty?

Photo: Jim Kalbach

How do we gain empathy for others in our teams?

Thaler, E. - This image was provided to Wikimedia Commons by the German Federal Archive - CC-BY-SA-3.0-de

http://ucvox.files.wordpress.com/2012/11/113617905-scaling-agile-spotify-11.pdf

…we don’t have any management, and

nobody “reports to” anybody else. We

do have a founder/president, but

even he isn’t your manager. This

company is yours to steer — toward

opportunities and away from risks.

http://www.valvesoftware.com/company/Valve_Handbook_LowRes.pdf

They will bring … creativity, passion, character, and

collaborative spirit—their humanity, in other words.

If what is demanded of managers today

is empathy (more than execution, more

than expertise), then we must ask: what

new roles and organizational structures

make sense…? All the questions about

management are back on the table –

and we can’t find the answers soon

enough.

http://blogs.hbr.org/2014/07/managements-three-eras-a-brief-history/

http://foolsgardenjazz.blogspot.com

Thank You