modelling the aerospace aftermarket with multi-agents systems ken woghiren technical director - lost...
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Modelling the Aerospace Aftermarket with Modelling the Aerospace Aftermarket with Multi-agents SystemsMulti-agents Systems
Ken WoghirenTechnical Director - Lost Wax
The Aftermarket opportunity
The Opportunity
Customers buying a service not just a product – power by the hour tm
Key driver for long-term revenue & profitability – maybe 60% of product life cycle profit
Key driver for customer satisfaction, brand strength and more sales
The Challenge Planning and operating an Aftermarket is an imprecise
art
Very large number of present and future variables impacting services levels and economics
Managers have to make difficult and expensive decisions in the face of these complexities
But these decisions can make or break profitability…
The Aftermarket opportunity
What is AEROGILITY
Designed for the Aerospace Aftermarket…Designed for the Aerospace Aftermarket…
Powerful and flexible Aftermarket decision support tool
Proven with a leading Aerospace manufacturer
Based on our expertise in multi-agent technology
Built on the Lost Wax Agent Framework
Intelligent and adaptive business software
Intuitive, visual, interactive software model
…understand the options and you make the right decisions!
What is AEROGILITY
AEROGILITY is based on an intelligent software model
representing the key resources in an Aerospace Aftermarket…
Visually
Intuitively
Interactively
assets + processes + people
Operational policies, processes & metrics
The software agents represent the resources in the Aftermarket:
Business purpose, goals and objectives
Operating policies and strategies
Business processes and rules
Key Performance Indicators, SLA and operating metrics
How AEROGILITY works
Operat
ions
contro
l
MRO F
acili
ties
Enginee
ring re
sourc
e
3PL, S
CM &
Logis
tics
Inve
ntorie
s & S
PL
How AEROGILITY works
AEROGILITYAftermarket Model
Assets MRO capacity Inventory levels
Processes Repair scheduling Parts sharing
Staff knowledge MRO experience Engineering know-how
Management goals/policies P&L and KPI goals Customer requirements
The software agents operating parameters are easily configured to your business goals, rules and policies
Model Development
How AEROGILITY works
12
34
5
Software agents are easily configured for multiple what-ifs & simulations
AEROGILITYAftermarket Model
What-if scenarios Explore new policies Identify innovations Experiment with configurations
Compare through simulations Assess decision impact Work through decision options Challenge assumptions
Benchmark with metrics Validate P&L and KPI goals Financial benchmarking Assess investment business cases
DECISION SUPPORT
AEROGILITY
AEROGILITY
what it does for the Aftermarket
AEROGILITY for the Aftermarket
Intelligent decision support software for Aftermarket managers:
Fast-forward business simulations to assess impact of decisions
What-if scenarios driving P&L, KPI, SLA & operational metrics
Work-through decisions by comparing a range of scenarios & metrics
here & now medium term long termhere & now medium term long term
Sourcing and partnering options
Operational decisions, scheduling and policies
Investment evaluation and planning
Operations control
MROFacilities
Customer MRO events Customer MRO events
InventoriesInventories
Componentsuppliers
Componentsuppliers
SCM, 3PL, SPL
complex logistics
SCM, 3PL, SPL
complex logistics
Engineering teams Managers & Specialists
AEROGILITY for the Aftermarket
Aftermarket operations
Aftermarket operations and decision support HERE & NOW - questions & issues
How should engineering teams be deployed?
How do we prioritise jobs to overcome bottlenecks?
Should we change our repair procedures?
What is the impact of parts sharing?
Can we support a customer SLA requirement and how do we price it?
AEROGILITY for the Aftermarket
Aftermarket sourcing and partneringMEDIUM TERM - questions & issues
What is the impact of different inventory levels
Where should components and parts be located?
Should we refurbish parts and components or not?
How can we work effectively with 3PL and SPL partners?
How can we improve our SCM and logistics strategy?
AEROGILITY for the Aftermarket
Product Life Cycle - 1 to 30 years
Aftermarket MRO eventsServicing – Repairs – Overhauls – Upgrades – Swap outs – Decommission
AEROGILITY for the Aftermarket
Forecast Product
Sales
AEROGILITY Understanding the complex balance of Aftermarket resources
AEROGILITY Understanding the complex balance of Aftermarket resources
Aftermarket investment and strategic planningLONGER TERM - questions & issues
How many MRO facilities to do we need for projected product sales?
Where should the MRO facilities be located?
What capabilities should an MRO facility support?
Are we confident in the business case justification for our investment?
AEROGILITY for the Aftermarket
AEROGILITY
Why AEROGILITY is different
Why AEROGILITY is different
AEROGILITY is based on multi-agent adaptive software…AEROGILITY is based on multi-agent adaptive software…
Unlike 2-dimensional spreadsheets, process diagrams and reports…
Start with first principles - iterate complexity up to reality
Fast-forward the Aftermarket – next 24 hours or 24 years
Aftermarket resources interacting dynamically - not just a slice
Insight by comparing whole Aftermarket what-ifs & simulations
Genuine decision support, not just more data.
AEROGILITY
Implementing AEROGILITY
Implementing AEROGILITY
MODEL …understand the balance of resources, evaluate options, decisions, run what-ifs
MODEL …understand the balance of resources, evaluate options, decisions, run what-ifs
AEROGILITY in 3 phases…
MANAGE
MONITOR …integrate operational data and processes, monitor the Aftermarket for decision support
MONITOR …integrate operational data and processes, monitor the Aftermarket for decision support
MANAGE …drive existing systems and processes withadaptive intelligent software
MANAGE …drive existing systems and processes withadaptive intelligent software
Operational Metricsdriving
Decision Support
Develop operational Simulations &
What-if scenarios
Roles-based Analysis
Initial model development 6 to 12 weeks…continues over product life
Implementation
Aftermarket 1st ModelDevelopment
Implementing AEROGILITY
AEROGILITYAftermarket Model
Implementing AEROGILITY
MODEL - MONITOR Phase 2
OPERATIONAL DATA
STAFF INPUT & UPDATES
CUSTOMER REQUESTS
Implementing AEROGILITY
MODEL - MONITOR – MANAGE - Phase 3
AEROGILITYAftermarket
Monitored Model
UPDATES TO EXISTING SYSTEMS
INSTRUCTIONS TO 3PL PARTNERS
ADAPTIVE SCHEDULING FOR STAFF
RFQ TO COMPONENT SUPPLIERS
FLEXIBLE SCHEDULES FOR CUSTOMERS
AEROGILITY
Benefits of AEROGILITY
AEROGILITYAftermarket Model
In summary
Aftermarket stakeholders
Business strategy
Financial goals
Customer requirements
Operational realities
Constraints
Opportunities
Deep understanding…
What-if decision options
Simulate decision impact
Inter-relationship of metrics
Compare business scenarios
Share assumptions
Make better decisions….
INPUTS BENEFITS
Benefits of AEROGILITY
AEROGILITY delivers real business benefit…AEROGILITY delivers real business benefit…
Balance your resources more efficiently
Effective decision support
Opportunity for substantial cost savings
Improve customer satisfaction
…sustained profitability and competitive edge
Benefits of AEROGILITY