modern workforce preparing for a purpose-driven workforce ... · - purpose driven. ballycara:...

Modern Workforce

Paul Johnson – Chief Opportunity Officer

Our challenges

Our customers

- Greater numbers

- More educated

- More demanding

- Shopping around for service

- Tech savvy

- Person-centred care expected

- Seek authenticity

Our workforce

- More mobile

- More educated

- More demanding

- Shopping around for employers

- Tech savvy

- Person-centred work expected

- Purpose driven

BallyCara:

Gaelic for Village

of Friends

“Inspiring Healthy &

Happy Living”

1. Embrace each individual to genuinely understand them

2. Enhanceindependence and community engagement

3. Inspire each person to Prosper with real happiness.

SONA Ethos

‘Facilitating active ageing in residential aged care: Strategies, opportunities and future directions’(Evonne Miller, Laurie Buys & Nicole Devlin). Three Year Semi-Longitudinal Qualitative Research

Statistics: 2012: People entering aged care had 53% incidence of depressive symptoms, up to 73% in people with high care needs. SONA Ethos reduced to 18.2%

Research: QUT ARC Project (2013-16) &

Happiness Research

SONA FIT Tool

SONA: A Positive Psychology Approach

• Assessment of FIT:

1. Future

2. Identity

3. Thinking

• Sets goals

• Programs for individual

adventures, interests,

passions, purpose,

participation

• SONA Events created

PARTICIPATION“provide education

and learning opportunities;

recognise and enable participation in

formal and informal work; encourage full

participation in community life”

(WHO, 2002, p51-52)

Applying the WHO “Active Ageing”

Conceptual Framework to Aged Care

HEALTH“encompasses all aspects of

physical, mental and social

wellbeing, as expressed in the WHO definition

of health” (WHO,2002,

p47-51)

SECURITY“ensure the

protection, safety and dignity of older

people by addressing the social, financial

and physical security rights and needs of people as

they age” (WHO,2002,p52)

ACTIVE AGEING “the process of optimizing opportunities

for health, participation and securityin order to enhance quality of life

as people age” WHO – 2002

SONA for our people

1. How we support

performance and

potential

2. Embracing our passions

and purpose

3. Building a SONA

organisation

The RICH Review

• Our approach to driving performance

• Supporting RICH Conversations

– Reflection, Insight, Creativity, Happiness

• 12 month review cycle

• Making responsibilities and accountabilities clearer

• Standardising and updating PDs across the

organisation

RICH CYCLE

Building the SONA organisation

Specialist Services

Specialist LeadershipExecutive

Managers

Service delivery &

customer facing teams

CEO

Customers and community

Specialist Leadership

Customer Leadership

Customer Facing (Service Delivery)


Executive

Our customers and community

Empowering leadership and customer excellence

Specialist Services



Specialist Services


Customer Leadership


Executive


Specialist Services


Customer Leadership



Executive


Empowering

Empowering

Supporting

Coaching


Our SONA Organisation

People & Culture

Finance Facilities

Business Services

Recent learnings

• Contractors / Brokered Service

Provision

• Talent management

• Empowerment & delegation

• Communication

• Strategy vs operations

Key takeaways

1. Stay true to your

mission, vision and

values

2. Customer focused

3. Enhance experiences

for all

4. Reimagine titles, roles

and skill sets

5. Embrace the future!

modern workforce preparing for a purpose-driven workforce ... · - purpose driven. ballycara:...

Documents