GST 5083 - INFORMATION SYSTEMS & ELECTRONIC COMMERCE

MASTER OF BUSINESS ADMINISTRATION

Malaysian Graduate School of Entrepreneurship & Business

UNIVERSITI MALAYSIA KELANTAN( UMK SARAWAK )

GROUP MEMBERS

1. Arni B. Hj. Morshidi P14D461P2. Anisah Bt Ismail P14D389P3. Syarifah Rohaya Bt Wan Idris P14D397P4. Dayang Adelina Bt Hj Abang Muan P14D394P5. Norhana Aini Bt Saini P14D398P

MODERNIZATION OF NTUC INCOME

CASE STUDY MEETING 2

Question 1•What were the problems faced by Income in this case? How were the problem resolved by the new digital system?

Question 2•What types on information systems and business processes were used by Income before migrating to the fully digital system?

Question 3•Describe the Information systems and IT infrastructure at Income after migrating to the fully digital system?

QUESTIONS

Question 4•What benefits did Income reap from the new system?

Question 5•How well is Income prepared for the future? Are the problems described in the case likely to be repeated?

QUESTIONS

Question 1

What were the problems faced by Income in this case? How were the problem resolved by the new digital system?

PROBLEMS SOLUTIONS

Processes were very tedious and paper-based

All documents were scanned and stored on “trusted” storage devices – secured, reliable digital vaults that enabled strict compliance with stringent statutory requirements

HP 3000 always broke down and backup system could only restore the data to the version from the previous day

Switched to Java based eBou LifeSystem from eBou Technology. Comprised with three systems – Policy Administration, Sales Management and Supplementary Resources

COBOL programme also broke multiple times, halted the systems and caused temporary interruptions

Transaction processing was not available in real-time

Revamped its business continuity and disaster-recovery plans

Question 2

What types on information systems and business processes were used by Income before migrating to the fully digital system?

Question 3

Describe the Information systems and IT infrastructure at Income after migrating to the fully digital system?

Restored its business continuity and disaster

recovery plan using real-time hot backup where the

machine always running and fully operational

Scanned and stored all of the document on “trusted” storage device which is

secured, reliable digital vaults that enabling strict compliant

with strict legislative requirement

More robust, scalable architecture which capable to minimize the downtime

occurrence due to hardware or operating system failure

in all services provided

Operating at high availability platform where all

applications resided on two or more server, connected by two or more communication

lines in load balance

Question 4

What benefits did Income reap from the new system?

Benefits

Always running and fully

operational

Switched quickly to the disaster recovery site

without the need to rely on

restoration of previous day data

Can accessed in anytime,

anywhere and help

telecommute enjoyed faster

access to information

Take short time to design and launch new

products when their use new

system

Support their agents,

brokers, and customers to

do online service easily

Question 5

How well is Income prepared for the future? Are the problems described in the case likely to be repeated?

A real-time hot backup disaster recovery center was implemented, where the machines always running and fully operational

Income had to train employees who had been accustomed to working with paper to use the eBao system and change the way they worked

It is allows Income to take opportunities to cross-sell and improve customer service since the singular view of every customer across product and channels