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MODERNIZATION OF NTUC

INCOME

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MEMBERMD. ARIF RAIHAN 15-28267-1

MD. SHOWROV BUIYAN 15-28366-1

DEWAN RUHUL MUSHFIQ 15-28908-1

SHAKIL AHMED 15-28281-1

ISRAT JAHAN 15-28326-1

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INTRODUCTIONFounded

1970

Headquarters

Singapore

Key people

Stephen Lee

(Chairman)

Ken Ng (CEO)

Industry

Insurance

Products

Insurance Savings

and Investmen

ts

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BUSINESS PROCESS BEFORE DIGITAL SYSTEM

Meet the agent

Form fill up

Submit Courier Collecting

Logging document

&Underwriting

Printed accepted proposal

Warehouse

Search document

Shipment

Customer

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PROBLEM THAT INCOME FACED

Slow, lengthy & time consuming process

Huge stack of documents in

warehouse

Finding stored document was a

nightmare!

HP 3000 Mainframe crashed frequently

Inconvenient backup and restoration

capability

Gap in real time information availability

among concerned individuals

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CHANGE IN INCOME OVER THE TIME

PAPER BASED COBOL JAVAHP 3000 MAINFRAME

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JAVA eBao SYSTEM

Friendly user

interface

Integration with other

technologies

Real time information

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CHANGE IN IT INFRASTRUCTURE

Scanners in all branches

20 inches monitors &

PC Ram sized 128

mb

New hardware &

software

LAN cables replaced by faster cable

Storageupgrade

Wireless capability

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BENEFITS FOR eBao IMPLEMENTATION

Speed

Efficiency

Multi-tasking

Low cost

Profitability

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STRATEGIC BUSINESS OBJECTIVE

Operational excellence

New products, services, and business models

Customer and supplier intimacy

Competitive advantage

Survival

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INITIATIVESIncome Family Micro-

Insurance Scheme

SpecialCareOrangeAid

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CLAIM PROCESS

Prepare required documents

Complete the relevant claim form

Submit the completed claim form and required

documents

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