Slide 1

Modes of Conflict Management

COMPETING

High assertiveness and Low cooperation.

Appropriate when, Quick action needs to be taken Unpopular decisions need to be made Vital issues must be handled One is protecting self-interests.

COMPETING SKILLS

Arguing or DebatingStanding your ground

Using rank or influence

Stating your position clearly

Asserting your opinions and feelings Low assertiveness and Low cooperation. Appropriate are when, Have issues of low importance To reduce tensions To buy some time In a position of lower power

AVOIDING

AVOIDING SKILLS

Ability to withdraw

Ability to leave things unresolved

Ability to sidestep issues

Sense of timing

Low assertiveness and High cooperation. Times when appropriate, Show reasonableness Develop performanceCreate good willKeep peaceThe issue or outcome is of low importance.

ACCOMMODATING

ACCOMMODATING SKILLS

Forgetting your desires

SelflessnessAbility to yield

Obeying orders

Moderate assertiveness and Moderate cooperation.

Appropriate are when Dealing with issues of moderate importanceHave equal power statusHave a strong commitment for resolution Used as a temporary solution when there are time constraints

COMPROMISING

COMPROMISING SKILLS

Negotiating

Finding a middle groundAssessing value

Making concessions

High assertiveness and High cooperation,

Appropriate when

Conflict is important to the people who are constructing an integrative solutionThe issues are too important to compromise, Merging perspectivesGaining commitmentImproving relationshipsLearning

COLLABORATING

COLLABORATING SKILLS

Active listening

Nonthreatening confrontation Identifying concerns

Analyzing input

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