2005 National Safety Council Safety Communication & Training Techniques 1

Module 1Module 1Communication Issues & Adult Learning Needs

Safety Communication & Training Techniques

– For Small Business –

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Module Objectives

Assess advantages and disadvantages of several methods of communication.

Identify when an adult learning need is being met. Complete a learning style assessment to identify

learning styles and improve your ability to reach employees with safety messages and training.

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Module Objectives (cont.)

Identify strategies and methods (best practices) for effective safety communication and training.

Identify actions to take to address barriers and special communication or learning needs/challenges.

Identify 2 actions to implement at your workplace and potential barriers/how to overcome them.

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Methods of Communication

Verbal Nonverbal

Which method is used most at your facility? How do you know it is effective?

Written Visual Images (Graphics)

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Adult Learning Needs and Principles

Need to know why they are learning to apply learning to immediate, real-life challenges.

Have experience they apply to all new learning. Need to be in control of their learning. Want to learn to be more effective and successful.

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Activity: Applying Adult LearningNeeds to Communication & Training

1. Discuss the scenario.

2. Identify at least 1 adult learning need met. Check corresponding adult learning need(s) and give reasons.

3. Answer questions about communication types and messages.

4. Prepare to discuss your responses as a class.

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Activity: Learning Style Assessment

1. Review each statement. In each column, respond to each choice by using this scale. 3 (most preferred) 2 (somewhat preferred) 1 (least preferred)

2. Total each column.

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Learning Styles

Visual: Learn through seeing

Auditory: Learn through listening

Kinesthetic: Learn through moving, doing, and touching

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How People RememberInvolvement Remember

After 2 Weeks

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Basic Elements of Good Communication

To achieve effective communication, sender and receiver must be active participants in process.

A good communicator pays attention to what is said AND how it is said. How can I become a good communicator? How can I become a good listener?

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Elements of Effective Safety Training

Important elements (best practices) must be taken into consideration in any safety training effort. Sound planning

Design a high quality learning experience

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Activity: Rating Effectiveness of Communication Methods

1. Consider principles/elements of communication and training. Discuss a need and method.

2. Check the method identified, rate effectiveness, and give reasons. Identify a more effective option.

3. Present ideas to the group.

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Communication &Learning Challenges & Barriers

People see, hear, and interpret information in different ways. – Learning disabilities or special learning needs

– Other communication and learning challenges/barriers

Recognizing and managing issues will help ensure successful communication.

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Activity: Addressing Communication & Learning Challenges in the Safety Setting

1. Identify ways to handle safety communication or learning challenges/special needs you may face (or have faced) at your business.

2. Identify as many ways as possible to effectively handle/manage the issue.

3. Share a challenge/need and strategies withthe class.

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Planning for Your Small Business

1. Identify 2 actions you will take when you return to your worksite.

2. Identify potential barriers you might encounter in taking these actions.

3. List ideas for overcoming the barriers.