module 2 forming communities building alliances

Download Module 2 Forming communities building alliances

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These are the slides for module 2 of The School for Health and Care Radicals, a five week virtual programme, designed to equip people across the health and care system with the core skills to improve their skills as change agents. It supports NHS Change Day 2014, the grassroots movement in which everyone who values the NHS can make a pledge of action to improve things for patients and the health and care system. Big change only happens in health and care because of heretics and radicals: passionate people who are willing to take responsibility and work with others to make change happen. Being a radical isn't related to hierarchy or position and you don't have to work in the NHS or social care to qualify as one. Registrants to the school so far include patients and carers, students, senior leaders, improvement facilitators and clinical and care staff. Starting on 31 January, there is a live weekly web seminar which will be available to 'listen again', supported by a raft of other opportunities, including coaching and mentoring, virtual discussions and tweet chats, and an ever- expanding portal of useful resources. Programme The programme focuses on five modules over five weeks, 9:30 to 11:00 am GMT Friday 31 January: Being a health and care radical: change starts with me Friday 7 February: Forming communities: building alliances for change Friday 14 February: Rolling with resistance Friday 21 February: Making change happen Friday 28 February: Moving beyond the edge You can view the slides from module 1 at: http://www.slideshare.net/NHSIQ/module-1-being-a-health-and-care-radical-change-starts-with-me You can download the module 1 study guide at: http://changeday.nhs.uk/files/Module%201%20study%20guide%20final%20ph%202.pdf You can view the module 1 recording of the WebEx https://haelo.webex.com/haelo/lsr.php?RCID=cb2534865578962fe574b5ec859da810 The School for Health and Care prospectus is at: http://changeday.nhs.uk/resources#sfhcr More information about The School for Health and Care Radicals http://changeday.nhs.uk/resources#sfhcr Coaching and mentoring film http://changeday.nhs.uk/files/0771pv384r1.mp4 Storify of module 1: http://storify.com/NHSIQ/being-a-health-and-care-radical-change-starts-with Pinterest of module 1: http://www.pinterest.com/nhsiq/school-for-health-and-care-radicals/ You can download the module 2 study guide at: http://changeday.nhs.uk/files/Module%202%20study%20guide%20final%20ph%20V3.pdf Tweetchat We will run a tweetchat each Wednesday from 16:00 to 17:00 GMT, based on the content of the module from the previous Friday. A tweetchat is a facilitated conversation using Twitter. The hashtag we will use for the tweetchats is #SHCRchat. The dates for the tweetchats are: 12 February 19 February 26 February 5 March There is no charge to join the School of Health and Care Radicals and it is open to all, whatever your role or level, and whether or not you work in the NHS.

TRANSCRIPT

  • The School for Health and Care Radicals www.changeday.nhs.uk/healthcareradicals Module 2: Forming communities: building alliances for change Supported by #NHSChangeDay #SHCRchat
  • Pledge today! http://changeday.nhs.uk #NHSChangeDay #SHCRchat
  • Joining in today and beyond Please use the chat box to contribute continuously during the web seminar Please tweet using hashtags #NHSChangeDay and #SHCRchat We will produce summaries of the discussions of todays module using Storify.com and Pinterest and put these on the website The conversation continues on the live chat forum at www.changeday.nhs.uk/healthcareradicalsforum #NHSChangeDay #SHCRchat
  • Modules 31st January: Being a health and care radical: change starts with me 7th February: Forming communities: building alliances for change 14th February: Rolling with resistance 21st February: Making change happen 28th February: Moving beyond the edge #NHSChangeDay #SHCRchat
  • School statistics #NHSChangeDay #SHCRchat
  • Word cloud representation of chat from module 1 #NHSChangeDay #SHCRchat
  • for today Connecting back to module one Why we cant be radicals on our own: building communities for change What we can learn from leaders of social movements Effective framing: telling our stories Bridging disconnected groups Building your own community Questions and call to action #NHSChangeDay #SHCRchat Source of image: www.freshnessmag.com
  • The truth about leadership You can make a difference AND You cant do it alone Source: TED talk by Barry Posner http://workplacepsychology.net/2014/02/ 01/the-truth-about-leadership-you-makea-difference-and-you-cant-do-it-alone/ Source of image: jamessamy.com
  • #NHSChangeDay #SHCRchat
  • #NHSChangeDay #SHCRchat
  • Emerging themes in change and transformation Dominant approach Organisation Power through hierarchy Mission and vision Making sense through rational argument Leadership-driven (top down) innovation Tried and tested, based on experience From module one Transactions Emerging direction Community Power through connection Shared purpose Making sense through emotional connection Viral (grass-roots driven) creativity Open approaches , sharing ideas & data, co-creating change Relationships Source: @HelenBevan
  • What is community? 1. Locality 2. Interest or shared purpose 3. Sense of belonging: community spirit There is no power for change greater than a community discovering what it cares about. ~ Margaret Wheatley Source of image: rootedincommunity.org
  • Power in community Power used to come largely through and from big institutions. Today power can and does come from connected individuals in community. When community invests in an idea, it co-owns its success. Instead of trying to achieve scale all by ourselves, we have a new way to have scale. Scale can be in, with and through community. Nilofer Merchant Source of image: orton.org
  • Five things we know about successful boat rockers CHANGE BEGINS WITH 1. Driven by conviction and values me 2. strong sense of self-efficacy belief that I am personally able to create the change 3. able to join forces with others to create action 4. able to achieve small wins which create a sense of hope, self-efficacy and confidence 5. More likely to view obstacles as challenges to overcome From module one Source: adapted from Debra E Meyerson
  • Five things we know about successful boat rockers CHANGE BEGINS WITH 1. Driven by conviction and values 2. strong sense of self-efficacy me belief that I am personally able to create the change 3. able to join forces with others to create action 4. able to achieve small wins which create a sense of hope, self-efficacy and confidence 5. More likely to view obstacles as challenges to overcome From module one Source: adapted from Debra E Meyerson
  • The easiest way to thrive as an outlier ...is to avoid being one Seth Goodin Source of image: outskirtsbattledome.wikispaces.com
  • if you want to go fast, go alone. If you want to go far, go together. African proverb quoted by Al Gore
  • Learning from social movement leaders
  • Call to Action Source: @RobertVarnam
  • What are the characteristics of people or groups within effective social movements? They share a sense of PURPOSE There is purposefulness about collaborations, discussions, actions, and decisions and a sense of forward momentum They are UNITED They have learned to manage their differences well enough that they can unite to accomplish the purposes for which they were came together. Differences are openly debated, discussed, and resolved. They share UNDERSTANDING There is a widely shared understanding of what's going on, what the challenges are, what the strategy is and why what is being done has to be done People PARTICIPATE Lots of people and organisations in the system are active - not just involved in discussions and meetings, but getting the work done. They take INITIATIVE Rather than reacting to whatever happens in their environment, they are proactive, and act upon their environment. They ACT People do the work they must do to make the things happen that need to happen Source: adapted from Wellstone Action
  • A social movement is a voluntary collective of individuals committed to promoting or resisting change through co-ordinated activity to produce a lasting and self generating effect and creating, as they do a sense of shared identity
  • What communities have formed since module 1? Dorset and Wessex West Midlands Herts Radicals Twitter South west East Berks Learning and Support Group The North West Connections by profession and interest
  • How do we create change at scale? Strategy Narrative what? why? Shared understanding leads to Action Source: Marshall Ganz
  • What is strategy? Strategy is the process of turning the you have into the you need to win the you want Source: Marshall Ganz
  • Resources to improve health and care Economic resources diminish with use money materials technology Natural resources grow with use relationships commitment community Based on principles from Albert Hirschman, Against Parsimony
  • Framing is the process by which leaders construct, articulate and put across their message in a powerful and compelling way in order to win people to their cause and call them to action. Snow D A and Benford R D (1992)
  • Whats the financial incentive? Whats the project plan? Who is performance managing? Source: @RobertVarnam
  • The reality What the leader cares about (and typically bases at least 80% of his or her message to others on) does not tap into roughly 80% of the workforces primary motivators for putting extra energy into the change programme Scott Keller and Carolyn Aiken (2009) The Inconvenient Truth about Change Management Source of image: swedenbourg-openlearning.org.uk
  • or I have some Key Performance Indicators for you I have a dream Source: @RobertVarnam
  • Leaders ask their staff to be ready for change, but do not engage enough in sensemaking........ Sensemaking is not done via marketing...or slogans but by emotional connection with employees Ron Weil
  • How the world of work is shifting The organisation as a collective Leaders seek to build the allegiance of the workforce to the goals, culture and ethos of the organisation The network as a connective We share and identify with a deeper, extracorporate work culture and the structure is subordinated to that Source:stoweboyd.com Source of image: www.slideshare.net/mexicanwave/champions-trolls-10-years-of-the-cipd-online-community
  • If we want people to take action, we have to connect with their emotions through values values emotion action Source: Marshall Ganz
  • But not all emotions are equal......... urgency anger hope solidarity you can make a difference Action inhibitors Overcomes

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