module 2 supervisor skills: part i. learning objectives identify key strategies for promoting a...
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Module 2
Supervisor Skills: Part I
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Learning Objectives
Identify key strategies for promoting a wellness and recovery-oriented environment.
Demonstrate effective strengths-based feedback skills in supervision.
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After Welcoming….
Key skills and responsibilitiesPromoting a recovery and wellness
environmentCommunicationFacilitating good use of supervision timeEvaluationsAddressing inclusion and integration issues
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Promoting a Recovery and Wellness Environment
Support and reinforce the use of recovery/wellness values in the workplace.
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Promoting a Recovery and Wellness Environment
Communicate the value of having peers/family members on the team
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Promoting a Recovery and Wellness Environment
Assist new employees in the transition from the role of client/family member to that of employee
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Promoting a Recovery and Wellness Environment
Promote wellness for the whole team
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Promoting a Recovery and Wellness Environment
Be clear about the difference between being a supervisor and being a clinician
Create opportunities for supervisor support
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Communication Skills
Clear and direct communicationProviding regular feedbackUsing a strengths-based approachListening well
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Communication Skills
Communicating with Clarity Besides verbal
instructions, use written tools to help organize time and structure workload
Organizational Tools
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Communication Skills
Match employees communication style needs, being aware of cultural differences
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Provide Regular Feedback
REGULAR. Scheduled supervision times vs. informal, on-the-fly supervision
Individualizing feedback and supervision style
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Guidelines for Effective Feedback
Make standards for work clear.Create a learning environment.Believe that your staff can learn, grow and change!Seek feedback for yourself (role model) as well as
giving it to your staff.Be specific.Know and recognize the strengths of your staff.
Supervising to Outcomes, Kansas University
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Exercise
Using a Strengths-Based Approach Identifying Strengths
in Employees
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Listening Well
Listening – the most basic of skills – is integral to supervision of consumer/family member staff as well.
Community-based work has unique challenges.
Good listening promotes a better understanding of the job tasks of consumer/family member employees.
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