module 6: reports intuit financial services university internet banking certification training

Module 6:Reports

Intuit Financial Services UniversityInternet Banking Certification Training

Internet Banking Certification

Module 6: Reports

© 2012 Intuit Financial Services All rights reserved. CONFIDENTIAL AND PROPRIETARY.

Reports - Objectives

By the end of this section, you will know how to:

run the various consumer activity reports

access the site statistics and service level agreement reports

run the administrator activity and log viewer reports


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Internet Banking Reports Summary

1. Display User Data Two weeks of information about a specific consumer and their Internet Banking activity =Who + What for the last two weeks

2. User Report Reports information about Internet Banking consumers =Who

3. End User Activity Report Snapshot reports about all Internet Banking consumers =Who

4. Activity Reporting Tracks what consumers are doing on Internet Banking =What

5. Analyze Log Reporting Hourly and weekly consumer activity logs =Analysis of What

6. Site StatisticsTracks Internet Banking website usage and Intuit Financial Services’s monthly service level agreement

7. MC Console Activity Reports Tracks administrative user activity of tools located in the Management

Console menu of Admin Platform

8. Log Viewer Tracks Administrative user activity on Admin Platform


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Log Viewer

Administrator Reports

User Report

Activity ReportingAnalyze Log

Reporting

Display User Data

End User Reports

End User Activity Report

Internet Banking Reports (cont’d)

Website Report

Site Statistics

MC Console ActivityReports


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End User Activity Reports

Testing Checklist:Section 3:

Administration Reporting Functions

Home Banking feature


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Features

• Summary report used to assist your branch staff when consumers call for support.

• Provide a summary of a specific consumer’s transactions for a given week.

• No download capability - aids in protecting consumer information from leaving the branch.

• Two weeks of activity information is stored for the Activity Report and Summary Report.

• NOTE: If you have Scheduled and Recurring transfers, you will have additional reports available here.

Support > IB User Data Display

Questions answered

• When did a specific consumer register?

• Does a specific consumer have an active notification or scheduled transfer?

• What type of activity has a specific consumer performed within Internet Banking in the last two weeks?

• Has a particular consumer opted in to Multi Factor Authentication?


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Five Types of Reports Available

Display Activity ReportShows all activity for a specific consumer for the past two weeks

Display User Information Shows profile information about a specific consumer (Registration date, last log in date, Alternate ID, status, etc)

Display Notifications SummaryShows all notifications that a specific consumer has set up

Display SRT Summary Shows all scheduled and recurring transfers that a specific consumer has set up

Transaction Summary ReportView the number of transactions completed by a specific consumer

Support > IB User Data Display (cont’d)


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Step 1: Enter the User ID or Alternate ID

Step 2: Select the appropriate radio button for the report you wish to display.

Step 3: Click Submit

Support > IB User Data Display (cont’d)


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Scenario #1 A consumer calls you and wants to know why a one-time transfer they submitted yesterday through Internet Banking did not post to their account.

Steps to create the report:

1. Enter the User ID or Alternate ID

2. Select the appropriate report

_______________________

3. Click Submit


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Scenario #2 You want to find out what the Alternate ID is for a specific consumer.



2. Select the appropriate report

_______________________

3. Click Submit


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Scenario #3 You are in the process of deleting an inactive user. Before you delete them, you want to make sure they do not have any scheduled/recurring transfers or notifications currently active.



2. Select the appropriate reports

_______________________

_______________________

3. Click Submit


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Features

• No time limits: from the time you received Internet Banking, you began building a database of history at Intuit Financial Services

• View the profile of your consumers on Internet Banking

• Save common queries for future use

Reports > User Report

Sample questions answered:

• Which consumers are locked-out?

• Which consumers have not logged in recently?

• Which consumers are on hold?

• Which consumers have Internet Banking but have not signed up for bill payment?


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Reports > User Report (cont’d)


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STEP 1: If you are running a new report, make sure that new is selected in Saved Reports On File.

If you are interested in working with a previously generated report choose the report name from the same list.


Use the User Database Count report to find out the number of users in your database, and other information about them.

***ATTENTION BATCH CLIENTS: This button will not be provided to you. You will use Batch User Report under Reports.


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STEP 2: Choose a Field to Search value, Operation and Value to Search that relate to what you are trying to query.

You can narrow your query by choosing up to three combinations to search.

The most effective way to query your entire database is to choose All Records. This will retrieve all the unique consumers in the system.



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STEP 3: To save the report enter a title and choose Save from the dropdown menu.

Select either Screen Display (to view from your computer) or Download Data File (to download to your local drive). If you are downloading to anything other than Excel then choose the appropriate delimiter from the drop down as well.



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STEP 4: What do you need your report to tell you? Choose the columns that you want displayed or check Select All. The Select All checkbox will pre-fill the first seven items in the drop down menu.

You can select up to 7 criteria:

-User Name - Account Locked-Hold Date - Email Address-Last Login Date - BP Registration-Registration Date - And others….



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STEP 5: Choose any sorting options from the drop down and click Submit to run the report.



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Scenario #1 You want to pull a report that will display all of the Internet Banking consumers who have not logged into the system for the past three months. In addition, you want to see if they are either locked out of the system or have been placed on hold.


1. Select new report

2. Enter the following information:

Field to Search: Operation: Value to Search:

3. Select how you want to view report

4. Choose the Columns to View: _______________ ________________

_______________ ________________

_______________ ________________

_______________

5. Select the sorting options and click Submit


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Scenario #2 You receive a returned undeliverable email from a communication you recently sent out to your Internet Banking consumers. The email address is [email protected]. You want to find out which consumer is connected to the email address.




Field to Search: Operation: Value to Search:


4. Choose the Columns to View: _______________ ________________

_______________ ________________

_______________ ________________

_______________



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Scenario #3 You want to pull a report that will display all of the Internet Banking consumers who have not registered for the bill payment service yet.



2. Enter the following information: Field to Search: Operation: Value to Search:


4. Choose the Columns to View: _______________ ________________ _______________ ________________ _______________ ________________ _______________



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Sample questions answered:

• Which consumers attempted transfers in Internet Banking? How much? Was it successful?

• Did a consumer change his/her password?

• Which consumers added scheduled recurring transfers and notifications?

• Who accepted the bill payment prompt?

• Which consumers changed their alternate user id?

Features

• Pull reports of consumer activities in Internet Banking

• Useful for troubleshooting

• Save common queries for future use

• Five Weeks + Current Week of history stored at a time

Reports > IB Activity Reports


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Reports > IB Activity Reports (cont’d)


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Step 1: Click on “New” to create a new report or click on a previously saved report.

A Saved report will populate the parameters of a report you previously have saved. Only the parameters of the report is saved, not the information within the report.

Up to 50 report formats may be saved.



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Step 2: Six weeks of history is contained within this report (5 weeks + the current week). Select either the week from the dropdown in the Date Selection area or enter in a valid date range.

•When entering a date in the boxes, ALWAYS use “dashes” to separate the mm-dd-yyyy.



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Step 3: The Query selection is the main contact of your report- you tell the system what information you want to find. You can be general or as specific as you like.

Transaction Type: This is a long list of everything that your consumers can do. You can choose one or two transaction types and one or two values per type.

Field to Search: This defaults to “All data” when you choose the transaction type. “All data” provides you all the data associated with the transaction. If you have more specific information regarding this transaction type then choose the most appropriate field to search.

Value: If you choose something other than “All data” in Field to Search then you must fill in a value.

TIP: If you narrow your search and the report does not return any results, go back and select All Data in the Field to Search, look at the phrasing of the columns and then narrow your search.



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Step 4: To save the report enter a title and choose Save from the dropdown menu.




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Scenario #1 You want to pull a report that will display all of the transfers submitted through Internet Banking for the last 30 days.



2. Select the appropriate date range


Transaction Type: Field to Search: Value:

4. Select Screen Display and Submit Query


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Scenario #2 You want to pull a report that will display every consumer who has had a failed attempt at answering the forgotten password questions in the last six weeks.








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Scenario #3 You want to pull a report that will display every consumer who changed their email address in Internet Banking this month.








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Scenario #4 You want to pull a report that will display when a consumer registers for Internet Banking and provides an Alternate User ID.








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Reports > IB End User Activity

Features

• Snapshot of data extracted from the Internet Banking user database

• Lists the consumer that would be available if a User Report was completed

• Up to 13 reports are available for download: view information about your consumer from the previous business day as well as twelve historical month-end reports.

• Download reports into a (|) delimited file format

Questions answered here:

• Who registered and when?

• When did they last login to Internet Banking?

• What was the last activity performed by the consumer?

• Did the consumer accept the disclosure?

• Do they have Bill Payment?


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Reports > IB End User Activity (cont’d)

TIP: Refer to the ‘Steps to Download Reports’ job aid on the post work page for help in downloading this report.


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Below is a list of all fields included in this report:

NOTE: If your financial institution was live prior to June 2009, any reports for the months prior to June 2009 will only include the first 8 fields. Any months after June 2009 will include all 16 fields.

Reports > IB End User Activity (cont’d)

Field Description Sample Data

ID Consumer’s IB Member ID 11122222333

Name Consumer’s name as registered in IB John Doe

IB Registration Date Date of IB Registration 09/12/2007

Last Activity Date Last date of either IB login or SRT (most recent)

09/13/2007 (may be blank)

Last IB Login Date Last date of IB login 03/31/2009

Last Scheduled IB Activity Date Last date of SRT scheduled activity 04/14/2009 (may be blank)

Pre-Registered Is the consumer pre-registered? YES or NO

Needs Disclosure Does the consumer need to accept an IB related disclosure?

YES or NO

Email Address Email address used by member during IB registration

[email protected] (may be blank)

Bill Payment Is the consumer registered for bill pay? YES or NO/BLANK

Locked Is the consumer locked out of IB? YES or NO/BLANK

Online Statement Has the consumer opted in to online statements? (only populated if you financial institution captures OS disclosures)

YES or NO/BLANK

Waived Paper Statement Has the consumer waived paper statements?

YES or NO/BLANK

Hold Is the consumer in a HOLD status in IB?

YES or NO/BLANK

Forgotten Password Has the consumer indicated that they have forgotten their password?

YES or NO/BLANK

Password Expired Has the consumer’s password to IB expired?

YES or NO/BLANK


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Email Manager

Email Manager is an optional feature that can be purchased. It allows you to send emails to selected groups of consumers and can be accessed from the bottom of User Report and Activity Reporting results screens.

NOTES: • The emails that you create with Email Manager are sent to any

consumer who appears in the query results and who has an active email address or any consumer that you upload (Growth and Retention Program only).

• The Operations and Marketing representatives from your financial institution should have access to Email Manager to send messages to consumers.

Remember to view the recorded Email Manager webcast after this Certification course if you have purchase Email Manager. This is located on the Internet Banking Certification Training Resources page on the Training Channel of Admin Platform.


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Features

• Summarize Internet Banking transactions in daily and weekly tables.

• Get the big picture of what is taking place in Internet Banking.

• Six weeks (5 weeks plus current week) of history are stored at a time.

Step 1: Choose the week

Reports > IB Analyze Log Reporting


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Step 2: The report displays. Click on any day to see hour-by-hour details.

Reports > IB Analyze Log Reporting (cont’d)


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Website Statistics Reports


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Reports > Web Site Statistics

Features Internet Banking site statistics reports are available for each month. These reports cover both Internet Banking as well as your financial

institution’s public website statistics if your public website is hosted by IFS.

Web Center financial institutions: If your Web Center site on the same domain as IB, Site Statistics will provide details on both IB and Web Center activity. Examples include referral sites, hits based on time of day, etc. If IB and Web Center are on different domains, your financial institution must use the WCAC for public (Web Center) site reporting and Admin Platform’s Site Statistics for IB site reporting. Most installs have the IB and Web Center sites on the same domain.

The Service Level Agreement displays the percentage of IFS uptime and financial institution uptime for that particular month.


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Browsers - All Break down of browser type by version

Browsers - Unknown Statistics for unknown browser types

Domain/Countries - All Domains/countries of consumer visiting your site

Hosts - All All hosts that consumer use to visit your site

Hosts - Last Hosts used from most recent visit to the oldest visit

IPs - Unknown IP addresses not resolved or identified by host

Key Phrases - Detail Phrases used and number of times used

Key Words - Detail Key words used and number of times used

Op Systems - Details Detailed display of operating system and version

Op Systems - Unknown Statistics for all unidentified operating systems

Pages Not Found List of broken pages on your site (aka 404 error)

Referrer Pages Website pages that refer consumer to your site

Referrers List of search engines that refer consumer to your site

Robots/Spiders - All All robots (used by search engines to find your site)

Robots/Spiders - Last Robots from most recent visit to the oldest visit

Summary Report Key statistics: visitors, pages, hits and bandwidth

URLs - Details Full list of viewed pages on your site

URLs - Entry First page viewed by a visitor during their visit

URLs - Exit Last page viewed by a visitor during their visit

Serv. Level Agreement Your site’s uptime and IFS’ uptime

Explanation of Reports

Reports > Web Site Statistics (cont’d)


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Reports > Web Site Statistics (cont’d)

Example: Main Summary Report

Example: Entry URLs Report


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Administrator Reports


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Features

• Transactional report that tracks administrative access and functionality within the Management Console menu of Admin Platform

• Audit tracking tool to monitor administrator access to consumers’ information

• Three Weeks + Current Week of history stored at a time

Reports > MC Console Activity Reports

Sample questions answered

• Who put a hold on or otherwise did an activity on a consumer?

• Which administrator deleted a consumer, notification or scheduled/recurring transfer from the system?

• Who accepted or denied bill payment applications

• What actions did a particular administrator perform within the Management Console menu?


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Reports > MC Console Activity Reports (cont’d)


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Step 1: Click on “New” to create a new report or click on a previously saved report.

A Saved report will populate the parameters of a report you previously have saved. Only the parameters of the report is saved, not the information within the report.

Up to 50 report formats may be saved.



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Step 2: Four weeks of history is contained within this report (3 weeks + the current week). Select either Log File or enter in a valid date range.

When entering a date in the boxes, ALWAYS use “dashes” to separate the mm-dd-yyyy.



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Step 3: The Query selection is the main contact of your report- you tell the system what information you want to find. You can be general or as specific as you like.

Note that this report is identical to IB Activity Reports with two differences: 1) this report covers 3 weeks plus the current week2) the list of transaction types.



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Step 4: To save the report enter a title and choose Save from the dropdown menu.




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Scenario #1 You want to pull a report that will display all of the administrators who deleted scheduled and recurring transfers on behalf of a consumer.








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Scenario #2 You want to pull a report that will display which administrator placed a hold on a specific consumer last week. The User ID is 300566673.








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Scenario #3

You want to pull a report that will display all of the actions a particular administrator has performed within the Management Console menu for the month of March. The administrator User ID is ‘mapple’.








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Note: Additional training is available in-product through the Simulation and Quick Help Guide icons:

Log Viewer provides audit reporting for administrator access to the Admin Platform.

Logs are pulled by date range and do not expire. A start and end date are required. Logs may also be further sorted by the following options:

• Event type (Login, Roles and Permissions, Change Profile, etc. If left blank, all events will be selected.)

• FI admin (All users that are setup to access Admin Platform for your FI. If left blank, all users will be selected.)

Logs include User ID, date, time, IP address and details/values.

Logs can be downloaded or saved in a CSV format.

Home > Log Viewer


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Step 1: Select Home > Log Viewer from the Admin Platform navigation.

Step 2: Specify the required Start Date and End Date. You may also select an optional event type or User ID and set the number of logs per page (25-100).

Step 3: Click the View Logs button.

Viewing a Log

Home > Log Viewer (cont’d)


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Log Options

Select a User ID in order to audit activity for one user.

Select an optional Event Type to filter the results.



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View Log Results

Step 4: The results screen will provide a summary of activity. Click the details icon to view additional details on each transaction.


Results may also be downloaded to a .csv file if desired. A query cannot contain more than 10,000 records.


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Scenario #1 You want to pull a report that will display all of the administrators who updated their profile this week.


1. Enter date rate for current week

2. Leave Select User ID as default

3. For Select Event Type choose __________

4. Select View Logs


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Scenario #2 You want to see all activity for the user Admin.


1. Enter date rate for current week

2. For Select User ID choose __________

3. Leave Select Event Type as default

4. Select View Logs


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Scenario #3 You want to download all activity from last month for archival purposes.


1. Enter date rate for last month

2. Leave Select User ID as default

3. Leave Select Event Type as default

4. Select View Logs

5. Select Download These Results


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Reports – Practical Applications

DUD = Display User Data

UR = User Report

IBEU = IB End User Reporting

AR = Activity Report

ALR = Analyze Log Report

SS = Site Statistics

CAR = MC Console Activity Reports

LV = Log Viewer

*Which report should I use?*

1. You are asked for a monthly report that tracks all administrator activity of tools in the Management Console menu. _____

2. You want to know if consumer Elise J. Banker, User ID #802589237 has any scheduled and recurring transfers currently set up before you delete her. _____

3. The Marketing Department asks you to determine the three most common Internet Banking transaction for the prior week. _____

4. Run a report that shows all consumers who are currently active Internet Banking users, but have not registered for Bill Payment. _____

5. You want a report to show all transfers initiated through Internet Banking. _____

6. The audit department wants to see the Internet Banking Service Level Agreement for September. _____

7. You want to see a snapshot of your Internet Banking database as of the last day of last month . _____

8. You want to see a report tracking administrator activity for Admin Platform. _____


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Additional Scenario Answers – Display User Data

Scenario #1: A consumer calls you and wants to know why a one-time transfer they submitted yesterday through Internet Banking did not post to their account.

Steps to create the report:1.Enter the User ID or Alternate ID2. Select the appropriate report: Display Activity Report3. Click Submit

Scenario #2: You want to find out what the Alternate ID is for a specific consumer.

Steps to create the report:1.Enter the User ID or Alternate ID2. Select the appropriate report: Display User Information3. Click Submit

Scenario #3: You are in the process of deleting an inactive user. Before you delete them in Admin Platform, you want to make sure they do not have any scheduled/recurring transfers or notifications currently active.

Steps to create the report:1. Enter the User ID or Alternate ID2. Select the appropriate reports: Display Notification Summary Display SRT Summary3. Click Submit


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Additional Scenario Answers – User Report

Scenario #1: You want to pull a report that will display all of the Internet Banking consumers who have not logged into the system for the past three months. In addition, you want to see if they are either locked out of the system or have been placed on hold.1. Select new report2. Enter the following information: Field to Search: Last Login Date Operation: Greater Than or Equal To Value to Search: today’s date minus 3 months3. Select how you want to view report4. Choose the Columns to View: Hold Date and Account Locked5. Select the sorting options and click Submit

Scenario #2: You receive a returned undeliverable email from a communication you recently sent out to your Internet Banking consumers. The email address is [email protected]. You want to find out which consumer is connected to the email address.1.Select new report2. Enter the following information: Field to Search: Email Operation: Equal To Value to Search: [email protected]. Select how you want to view report4. Choose the Columns to View: Customer Name5. Select the sorting options and click Submit

Scenario #3: You want to pull a report that will display all of the Internet Banking consumers who have not registered for the bill payment service yet.1.Select new report2. Enter the following information: Field to Search: Bill payment Number Operation: Equal To Value to Search: null3. Select how you want to view report4. Choose the Columns to View: Customer Name5. Select the sorting options and click Submit


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Additional Scenario Answers – Activity Reporting

Scenario #1: You want to pull a report that will display all of the transfers submitted through Internet Banking for the last 30 days.1.Select new report2. Select the appropriate date range3. Enter the following information: Transaction Type: transfer Field to Search: All data Value: N/A4. Select Screen Display and Submit Query

Scenario #2: You want to pull a report that will display every consumer who has had a failed attempt at answering the forgotten password questions in the last six weeks.1.Select new report2. Select the appropriate date range3. Enter the following information: Transaction Type: forgotten password Field to Search: result Value: failure4. Select Screen Display and Submit Query5. Select the sorting options and click Submit

Scenario #3: You want to pull a report that will display every consumer who changed their email address in Internet Banking this month.1.Select new report2. Select the appropriate date range3. Enter the following information: Transaction Type: change email Field to Search: All data Value: N/A4. Select Screen Display and Submit Query

Scenario #4: You want to pull a report that will display when a consumer registers for Internet Banking and provides an Alternate User ID.1.Select new report2. Select the appropriate date range3. Enter the following information: Transaction Type: registration Field to Search: alternate user id Value: true4. Select Screen Display and Submit Query


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Additional Scenario Answers – MC Console Activity Reports

Scenario #1: You want to pull a report that will display all of the administrators who deleted scheduled and recurring transfers on behalf of a consumer.Steps to create the report:1. Select new report2. Select the appropriate date range3. Enter the following information: Transaction Type: delete srt Field to Search: All data Value: N/A4. Select Screen Display and Submit Query

Scenario #2: You want to pull a report that will display which administrator placed a hold on a specific consumer last week. The User ID is 300566673.Steps to create the report:1. Select new report2. Select the appropriate date range3. Enter the following information: Transaction Type: hold applied Field to Search: customer Value: 3005666734. Select Screen Display and Submit Query

Scenario #3: You want to pull a report that will display all of the actions a particular administrator has performed within the Management Console menu for the month of March. The administrator User ID is ‘mapple’.Steps to create the report:1. Select new report2. Select the appropriate date range3. Enter the following information: Transaction Type: All transactions Field to Search: admin user\ Value: mapple4. Select Screen Display and Submit Query


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Additional Scenario Answers – Log Viewer

Scenario #1:You want to pull a report that will display all of the administrators who updated their profile this week.

Steps to create the report:1. Enter date rate for current week2. Leave Select User ID as default3. For Select Event Type choose Change Profile4. Select View Logs

Scenario #2:You want to see all activity for the user Admin.

Steps to create the report:1. Enter date rate for current week2. For Select User ID choose Admin3. Leave Select Event Type as default4. Select View Logs

Scenario #3:You want to download all activity from last month for archival purposes.

Steps to create the report:1. Enter date rate for last month2. Leave Select User ID as default3. Leave Select Event Type as default4. Select View Logs5. Select Download These Results


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Reports – Practical Applications

1.You are asked for a monthly report that tracks all administrator activity of tools in the Management Console menu. MC Console Activity Reports

2.You want to know if consumer Elise J. Banker, User ID #802589237 has any scheduled and recurring transfers currently set up before you delete her. Display User Data

3.The Marketing Department asks you to determine the three most common Internet Banking transaction for the prior week. Analyze Log Report

4.Run a report that shows all consumers who are currently active Internet Banking users, but have not registered for Bill Payment. User Report

5.You want a report to show all transfers initiated through Internet Banking. Activity Report

6.The audit department wants to see the Internet Banking Service Level Agreement for September. Site Statistics

7.You want to see a snapshot of your Internet Banking database as of the last day of last month . IB End User Reporting

8.You want to see a report tracking administrator activity for Admin Platform. Log Viewer


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Reports - Objectives

In this section, we learned how to:

run the various consumer activity reports

access the site statistics and service level agreement reports

run the administrator activity and log viewer reports

module 6: reports intuit financial services university internet banking certification training

Documents

internet banking activity

internet banking consumers

administrator activity

type of activity

mc console activity

weeks of activity information

reports objectivesby

activity reporting tracks