module on soft skills for executives
DESCRIPTION
TRANSCRIPT
ProgramProgram
25 Working Days25 Working Days
Soft skills- The key to employmentSoft skills- The key to employmentPerformance as a manager-leader
Performance as a team member
Task performance
Importance of illustrative soft skills :
Work ethics
Courtesy
Teamwork
Self – discipline & self – confidence
Conformity to prevailing norms
Language proficiency
Importance of Soft skills Could make the difference between getting hired and fired
Policy formulation and implementation
Size of business
Coping with competition
Harmonious relations
Motivation
Image building
Personality development
Career Enhancement
73 % of a Manager’s time is spend on
communication
Efficiency and success in the organization
Liaison
Salesmanship
Training and development
Bridging gap between planning and execution
Greater exposure to new ideas - broader
understanding of world affairs
Helps to boost employee morale
Overall self development
Importance of Soft skills
Soft skills aid in . . .Soft skills aid in . . .
Problem solving
Communication
Working with others
Creativity
Working under pressure
Communication skillsCommunication skills Oral communicationWritten communicationListening skillsInterpersonal / Intrapersonal communicationTelephone etiquette
4 Days4 Days
Presentation skillsPresentation skillsPreparation for a presentationDo’s and don'ts for a successful presentationAction plan for a presentationFeedback and advicePracticing for presentationPresentation skillsReview of visualsBuilding a rapport with audienceThe “tell ’em” techniqueOvercoming stress in public speaking
2 Days2 Days
LeadershipLeadershipWhat makes a leaderConcept of leadershipLeadership & human behaviorLeadership & communicationLeadership & motivationLeadership & time managementLeadership & changeBrings out the leader in youCase studies
3 Days3 Days
Invest in yourself . . .
Know the four factor theory of leadershipKnow yourselfKnow othersKnow your jobKnow your Organization Do provide directionsDo implementDo motivate
Team BuildingTeam BuildingCharacteristics of effective teamsFive factor personality modelTeam building blocksCommunication within informal workgroupsSelf managing teamsBeing an effective and valuable team leaderEnsuring effectiveness / performance of teams
5 Days5 Days
Negotiation skillsNegotiation skillsWhy negotiatePre- negotiationNegotiation strategyNegotiation processPlanning & preparation toolsNegotiation review & continuous improvementConflict negotiation
““We have no choice but to negotiate in the business We have no choice but to negotiate in the business scenario, we can only decide how well we want to scenario, we can only decide how well we want to
negotiate. & emerge as negotiate. & emerge as WINNERS WINNERS ””
1 Day1 Day
Emotional IntelligenceEmotional Intelligence
Brief History
Nature of EI
Importance of EI
The emotional brain
Domains of EI
Cost of emotional illiteracy
EI-the dark side
1 Day1 Day
Interview & Group DiscussionInterview & Group Discussion
Types
Formats
Preparations
Conduct
Follow-up
Ethical guidelines
2 Days2 Days
Executive EffectivenessExecutive Effectiveness
Goal setting
Time
management
Handling stress
Relationship
building
2 Days2 Days
Corporate EtiquetteCorporate Etiquette
Dining etiquette
Gift giving
Cross cultural communication
Hotel etiquette
2 Days2 Days
Personal GroomingPersonal Grooming
Basic wardrobe
Dressing for interviews
Friday dressing
Briefcases
Women executives
Personal grooming
1 Day1 Day
Finance for non-finance managersFinance for non-finance managersWhy finance mattersAnalyzing income statements, balance sheets and cash flow statementsEstablishing and managing realistic operational budgetsSelecting the most profitable projects or activitiesImportance of depreciation & amortizationManaging a profit / cost centreBudgeting
2 Day2 Day
Always Remember . . . Always Remember . . .
The Six most important words “I ADMIT I MADE A MISTAKE”The Six most important words “I ADMIT I MADE A MISTAKE”
The five most important words “YOU DID A GOOD JOB”The five most important words “YOU DID A GOOD JOB”
The four most important words “WHAT IS YOUR OPINION”The four most important words “WHAT IS YOUR OPINION”
The three most important words “IF YOU PLEASE”The three most important words “IF YOU PLEASE”
The two most important words “THANK YOU”The two most important words “THANK YOU”
The least important word “I”The least important word “I”