Mohamed Mamdouh Hussein 10 Messina Avenue NW6 4LD, Kilburn, London │M: 07455564575 │ memo.medley@hotmail.com

Well presented, sales driven and experienced travel agent with over 5 years’ experience in the travel and tourism industry, providing excellent customer care and ensuring the best travel and accommodation are provided for customers. I am confident and outgoing, able to build good relations with customers, highly motivated and able to exceed targets and enjoy the challenge of working in a high pressured environment. I am seeking a new and challenging role within an ambitious and vibrant team that will enable me to make an effective contribution to the business while continuing my own career development.

Key Skills:

Communication, interpersonal skills Understand the importance of customer service Able to plan, organize and priorities work load accordingly Aware of health and safety regulations in the workplace Ability to learn new processes with a ‘can do attitude’ Experienced in working to meet targets and deadlines Ambition to grow and develop within the hotel industry

Personal Details:

Place of Birth: AlexandriaNationality: EgyptianGender: MaleLanguages Known: Arabic (Mother tongue)

English (Fluent)

Work History:

Travel Consultant Executive Manager CitySpeedTours LTD – London, United Kingdom July 2012-Current job

Monitor, communicate clear instructions, and provide any training that team members need.

Develop a strategy the team will use to reach its goal.

Best knowledge of Middle East Market ( Kuwait, Saudi Arabia, Qatar, Bahrain, Libya, Egypt )

Answer enquiries in a time and accurate manner via phone, emails and face to face with the customers.

Cooperate with clients to determine their needs and advise them appropriate destination, modes of

transportations, travel dates, costs and accommodations.

Book guest reservations for individuals and/or groups in accordance with established standards utilizing

the hotel's reservations system.

Arranging accommodation for large families in hotels and Serviced Apartments with the best rate and

guide them how to enjoy their stay.

Providing Customers with Hotel Facility Information

Checking and ensuring that we have availability for FIT Rate at all contracted hotels

Work proactively to meet and/or exceed revenue goals in all bookings.

Book transportation, make hotel reservations and collect payments/fees.

Taking part in familiarization visits to new destinations to gather information on issues and amenities of

interest to consumers.

Middle East Sales Director Royal Oasis Naama Bay Resort – Sharm ElSheikh, Egypt May 2011 - December 2011

Listening to customer requirements and presenting appropriately to make a sale; Maintaining and developing relationships with existing customers in person and via telephone calls and emails; Cold calling to arrange meetings with potential customers to prospect for new business Responding to incoming email and phone enquiries; Acting as a contact between a company and its existing and potential markets; Negotiating the terms of an agreement and closing sales; Gathering market and customer information

Travel Consultant Egypt Express Tours – Cairo, Egypt April 2010-Mar2011

Provide prompt, courteous and efficient handling of all requests for guest room reservations, amendments, and cancellations in accordance with established standards and/or scripts.

Respond to and provide information on hotel services, local attractions, travel directions. Develop awareness and reputation of the Company in the local community and in the middle east

Market Maintains and expands customer, building and maintaining rapport with key customers in the middle

east Market. Maintain accurate record of all client correspondence and trace dates for follow up Work proactively towards assisting the company reach its monthly sales targets as well as aiming to

achieve individual monthly targets and Key Performance Indicators.

Training:

Computer Certificate, Microsoft Certified System Engineering Customer Service & Business Management course Photoshop design course Foundation in Travel and Tourism for the Leadership & Management Training Program

Education:

Bachelor’s Degree in Commerce, Accounting Section at Alexandria University, Egypt 2006- 2010

Interests:

Football, tennis, swimming, Photoshop design and singing.

References:

Upon Request